Insight6 North Wales, Chester & The Wirral

09/09/2026

Customer feedback only creates value when something changes.

Too often organisations gather surveys...

Read reports...

Share dashboards...

Then carry on exactly as before.

The businesses achieving the strongest customer loyalty don't just collect insight.

They act on it.

Bishop Fleming is an excellent example of this.

Their long-term commitment to customer listening has strengthened relationships, improved services and embedded continuous improvement throughout the organisation.

Read their story here:
https://f.mtr.cool/90ifav12qa

P.S. If your organisation has a similar commitment to customer experience, we'd love to see you enter the North Wales, Chester & Wirral Customer Experience Awards. Link in bio.

Learn how insight6 partnered with Bishop Fleming to improve client engagement and service delivery through CX reviews, training and feedback.

07/09/2026

In the wellness and wellbeing sector, the way a client feels matters just as much as the service itself.

The Best Wellness & Wellbeing Customer Experience category recognises businesses that create experiences where people feel safe, supported, listened to and cared for.

This category is open to businesses including:

Beauty salons
Therapists
Life coaches
Health and wellbeing practitioners
Fitness providers
Wellness businesses
Personal care services

We want to hear how you nurture trust, personalise the experience and create a lasting positive impact.

Entry is free.

Tell us your story:
https://nwcw-cxawards.base44.app/categories

04/09/2026

Could Your Business Be Alongside These Sponsors?

When we first started planning these awards, one thing was really important to me.

That we partnered with organisations who genuinely care about people and customer experience.

I'm delighted that businesses including , -williams, and -group-uk have already chosen to support the inaugural North Wales, Chester & Wirral Customer Experience Awards.

Together we're creating something that celebrates the very best businesses across our region.

There are still sponsorship opportunities available if you'd like your organisation to be part of it.

Whether your goal is raising your profile, supporting the local business community or demonstrating your commitment to customer experience, we'd love to welcome you.

Take a look at the opportunities here:
https://nwcw-cxawards.base44.app/categories

Or send me a message.

I'd love to chat.

02/09/2026

Collecting customer feedback is easy.

Creating value from it is where organisations stand apart.

For over five years, Bishop Fleming has embedded customer listening into the way it operates.

Not as a one-off survey.

Not as an annual exercise.

As part of everyday decision making.

The result?

Stronger client relationships.

Continuous improvement.

A culture that listens before it acts.

It's a fantastic example of how customer insight becomes commercial advantage when organisations commit to acting on what they learn.

Read the case study:
https://f.mtr.cool/3tmea75bk9

P.S. If your organisation is passionate about customer experience, entries are now open for the North Wales, Chester &Wirral Customer Experience Awards. Link in the comments

Learn how insight6 partnered with Bishop Fleming to improve client engagement and service delivery through CX reviews, training and feedback.

31/08/2026

Have you started your entry yet?

Entries for the North Wales, Chester & Wirral Customer Experience Awards close on 6th September 2026.

There are eight categories available, covering small businesses, retail, hospitality, professional services, B2B, wellness, customer-centred culture and overall customer experience.

Entry is free, and the application is designed to help you explain:
✨ What your customers need
✨ How you deliver their experience
✨ How your people support that experience
✨ What impact your approach has created

Do not leave it until the last minute.

Explore the categories and begin your entry today:

https://nwcw-cxawards.base44.app/categories

28/08/2026

Entering the North Wales, Chester & Wirral Customer Experience Awards is not only an opportunity to celebrate your organisation.

It also supports an event with a wider purpose.

100% of profits from the awards will be donated to Kids Bank, helping local families across North Wales, Chester and The Wirral. 💛

Kids Bank provides clothing, toiletries, baby equipment, books and other essential items to families facing financial hardship, homelessness and domestic abuse.

By entering, attending or supporting the awards, you will be part of an event that celebrates exceptional customer experience while also helping make a difference in our local communities.

Entries are free and open now.

Enter today:
https://nwcw-cxawards.base44.app/categories

26/08/2026

Your social media followers are not your customer database.

Algorithms change.

Platforms evolve.

Reach fluctuates.

What remains valuable is the relationship you've built with your customers.

The organisations creating sustainable growth focus on collecting meaningful customer insight, building first-party data and creating experiences that encourage customers to come back again and again.

Customer experience doesn't end when someone follows your page.

In many ways, that's where it begins.

Read this interesting article from CX Today exploring why direct customer relationships matter more than ever.

https://f.mtr.cool/ywxcj2xran

P.S. Entries are now open for the North Wales, Chester & Wirral Customer Experience Awards. We'd love to celebrate the organisations putting customers first. Link in the comments

Social platforms were never a customer database. Read how CX leaders explain why owned relationships matter more now.

24/08/2026

Thinking about entering but unsure what the judges want to see?

The North Wales, Chester & Wirral Customer Experience Awards are not simply about impressive results.

The judges will be looking at:
1️⃣ How well you understand your customers and their needs
2️⃣ How customer and employee experience work together
3️⃣ How intentionally the experience has been designed and delivered
4️⃣ The evidence of impact your approach has created

We want to understand the journey behind the experience.
What did you identify?
What did you change?
How did your team deliver it?
What difference did it make?

Your entry does not need to be full of jargon.

It simply needs to tell your story clearly.

Entries are free and open now:
https://nwcw-cxawards.base44.app/categories

21/08/2026

Why enter the North Wales, Chester & Wirral Customer Experience Awards?

🏆 Gain recognition for the work your team is doing
🏆 Build credibility with customers and partners
🏆 Celebrate the people behind your customer experience
🏆 Reflect on what is working well in your organisation
🏆 Share your story with the wider regional business community
🏆 Join an afternoon of networking, celebration and recognition

Finalists will also be invited to have their entries assessed for the UK Customer Experience Awards.

Entry is free, and there are eight categories available.

You have already done the work.
Now it is time to tell the story.

Enter here:
https://nwcw-cxawards.base44.app/categories

19/08/2026

Customer experience deserves recognition.

Behind every great customer experience is a team of people committed to getting the little things right.

The warm welcome.

The proactive communication.

The follow-up.

The consistency.

These moments don't happen by chance.

They're created by organisations that genuinely invest in their customers, their people and their culture.

That's exactly why the North Wales, Chester & Wirral Customer Experience Awards were created.

To recognise businesses that consistently go above and beyond.

Entries are now open across a range of categories for organisations of all sizes.

Explore the categories and submit your entry here:

https://f.mtr.cool/ldlwnroocm

P.S. Our latest insight6 blog explores another important part of the customer journey—enquiry handling—and why getting those first interactions right has such a significant impact on business growth.

Read more:

Poor Enquiry Handling Is Costing You Clients. Here's How to Fix It