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Monday 8:30am - 5:30pm Tuesday 8:30am - 5:30pm Wednesday 8:30am - 5:30pm Thursday 8:30am - 5:30pm Friday 8:30am - 5:30pm

Marco Soares UK

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Business Coach: Whether you’re interested in boosting profits or simply want a healthier relationship with your business, Marco is ready to help.

I am a successful, experienced business coach and I run a practice which has been ranked among the top 1% in the world in terms of effectiveness by the ActionCOACH global network. One of the factors that sets me apart from other coaches and advisers is the fact that I make significant investments in my own training and education – like my clients, I am constantly striving to improve my performance. I have worked with business owners representing all sectors and industries, from manufacturing and construction to accountancy and media. I have established productive long-term relationships with a large number of companies and entrepreneurs for one reason: I get results. I have received the following accolades from the international ActionCOACH network, which represents more than 1,000 business coaches around the world:

Global Top 10 ActionCOACH

2012 - 2017 Coach of the Year South-East England

29/10/2026

You should have started hiring six months ago.

Most owner-managed businesses leave recruitment until the place is on fire. By the time they start, they're hiring in a hurry, taking the best of a bad bunch and overloading the team.

One of my clients kept falling into this trap in their sales function. So we set a recruitment trigger point.

One salesperson can properly look after about £1m of accounts. The sales forecast shows when they'll cross the next £1m. Every month, they review it and ask: is it time to recruit?

Their hiring window went from two months to six. New people became productive in three to six months instead of a year.

15/10/2026

Before you add another salary to your business, ask yourself one question: do you actually need another person, or does the team you've got need organising and managing better?

Download the free Capacity Tester: https://bit.ly/4s0oURC

When a growing business gets busy, the default answer is to hire. Sometimes that's right. Often it isn't, and the real problem is how the work is organised and managed. In this episode I share the two-step process I use with business owners before they recruit.

Step 1: the capacity test. List every task in the role or department, put a time allocation against each one, and flag what could be automated, simplified, delegated or stopped. Then compare the hours of work with the hours you actually have.

Step 2: the break-even calculation. Take the total cost to company of the new hire and divide it by your gross margin. A £60,000 hire at a 40% gross margin needs £150,000 of extra turnover just to break even.

You'll also hear two real client examples: a finance team that genuinely needed an extra 30 hours a week, and a sales team that didn't need another person at all, just better pipeline and sales process management.

Next episode: recruitment trigger points, so you can plan your hiring before the team is overloaded.

Mind Your Own Business helps owners of £5m to £20m businesses grow and make their business less dependent on them. New episodes every two weeks.

01/10/2026

Trying to be brilliant at everything is the fastest way to be brilliant at nothing, and it's quietly killing your margin.

Most owners think growth means doing more: more services, more types of customer, more saying yes. This episode makes the opposite case. The way to protect your margin and build a stronger business is to narrow, not broaden.

It's Part 2 of the over servicing pair. Part 1 was about cutting the work your customers never asked for. This one is about making sure it never creeps back, by getting deliberate about who you're for and what you offer them. You'll get:

- Why “do more to grow” quietly wrecks your margin
- The three tests of an ideal customer: volume, margin, and capability
- The five questions to run any new idea or feature through before it goes into your offer
- Why chasing turnover growth is the wrong target

29/09/2026

Comparing your figures to last year feels useful.

It isn't.

The only comparison that actually tells you anything is against your budget the targets you set yourself.

For a business turning over £9m, a 1% shift in the numbers is worth £90,000. If that's below the revenue line, it falls straight off your bottom line.

Full episode on YouTube, link in comments.

17/09/2026

Being helpful can get expensive.

I see this all the time.

A business wants to give great service, so it keeps adding more.

More reports.
More chasing.
More detail.
More delivery promises.
More “extras”.

The problem is, the customer often doesn’t notice half of it.

And if they don’t notice it, they won’t pay for it.

That’s where margin starts to leak.

Not because the business is badly run.

Because the business is giving away things that feel valuable internally, but are invisible to the customer.

That’s over-servicing.

The question is simple:

What are you doing that customers actually value?

And what are you doing because you’ve always done it?

In this episode, I talk through how to spot it and what to do about it.

10/09/2026

A business I'm working with went from turning over £1-2m to £6m... with the same one bookkeeper.

That's not a finance function. That's a bookkeeping function, enough resource to process information, none to analyse it.

So decisions get made on gut. On opinion. Not facts and figures.

Full episode on YouTube link in comments.

08/09/2026

is your finance function fit for purpose:

No management information by day 10-15 without chasing it. No proper forecasts. No KPIs or departmental reports that show you what's coming. No detailed P&L budget that's actually reviewed.

If any of those are true, you're not being kept informed, you're finding out after the fact.

Full episode on YouTube link in comments.

03/09/2026

You probably have a budget.

But do you actually believe it?

If it’s last year’s numbers with 5% added, I’d argue you don’t really have a budget. You have a spreadsheet.

The bit I see businesses miss all the time is the thinking behind the numbers.

What are you assuming about sales?

What are you assuming about margin?

What are you assuming about overheads?

Because if you don’t write those assumptions down, when the numbers start to drift you won’t know why.

In my latest video, I talk through how I think about budgeting, why it’s really just informed guessing, and how to build a financial plan you can actually use to run your business.

Your budget shouldn’t be something finance produces and you look at once a year.

You should know what sits behind it.

And you should own it.

25/08/2026

Your one to ones should be protected.

It’s one of the few times you can put the day to day chaos to one side and actually focus on the person sitting in front of you.

The second you let emails, problems and firefighting take over, you’ve lost it.

Because then you’re not having the conversation that actually matters.

Full episode on YouTube. Link in the comments.

20/08/2026

Your management accounts are accurate. On time. Reviewed every month.

And you still don't really know what's going wrong.

That's not a reporting problem it's a context problem. One client had a £128,000 gap sitting in their numbers that nobody spotted, because nobody was comparing to budget.

New episode below on the three things every set of management accounts needs.

Address

Oathall House, 70 Oathall Road
Haywards Heath
RH163EN

Opening Hours

Monday	8:30am - 5:30pm
Tuesday	8:30am - 5:30pm
Wednesday	8:30am - 5:30pm
Thursday	8:30am - 5:30pm
Friday	8:30am - 5:30pm

Website

http://www.marcosoares.co.uk/

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