Wilson Alarm Systems Ltd

22/05/2026

We're Hiring for a Customer Service Coordinator 🚨

📍 Leicester, LE2 8HP
🕒 Monday–Friday, 8:45am–4:45pm
🏠 Hybrid working available

We’re looking for a highly organised, proactive and customer-focused Customer Service Coordinator to join our team at Wilson Alarm Systems.

This is a varied, fast-paced role where you’ll play a key part in coordinating engineer diaries, scheduling preventative and corrective maintenance visits, handling customer enquiries, and ensuring service operations run smoothly from start to finish. You’ll also support administration, invoicing, and service delivery across our intruder alarm and security systems.

If you enjoy keeping things organised, solving problems, and delivering great customer service in a busy environment, this could be the role for you.

What you’ll need to succeed:

✔ Strong organisational and multitasking skills
✔ Confident communication with customers and engineers
✔ Calm, professional approach under pressure
✔ Good attention to detail and IT skills
✔ A proactive, team-focused attitude

Experience in service coordination, scheduling, administration or customer service is beneficial, but full training will be provided.

What we offer:

⭐ Competitive salary (dependent on experience)
⭐ Bonus scheme
⭐ 20 days holiday + bank holidays
⭐ Pension & sick pay schemes
⭐ Staff referral scheme
⭐ Free parking
⭐ Training & development opportunities
⭐ Friendly, supportive team environment
⭐ Hybrid working available

👉 Learn more and apply here:
https://wilsonalarms.co.uk/careers/customer-service-coordinator/

We're growing fast and looking to recruit experienced people to join Wilson Group. Find our current vacancies within or speak with us direct.

20/05/2026

Latest News: Wilson Alarms to take over selected East Midlands Security & Fire Customer Accounts 🚨

Wilson Alarm Systems Limited has agreed to take over a number of customer accounts from East Midlands Security & Fire Limited, including related maintenance and monitoring services.

The transfer follows a strategic decision by Adam Read of East Midlands Security & Fire Limited to focus on a different business segment. Wilson Alarms will now assume responsibility for the ongoing service, maintenance, and support of the affected alarm systems.

Charles Jing, Director of Wilson Alarm Systems Limited, said:
“We are pleased to welcome these customers to Wilson Alarms. Our priority is to ensure a smooth transition, continuity of service, and the continued reliability of each customer’s alarm system.”

Affected customers will be contacted directly by Wilson Alarms and issued a new maintenance agreement under the company’s standard Terms and Conditions. Customers will be asked to review and sign the agreement to continue receiving maintenance and support services.

Wilson Alarms has confirmed that service continuity will be maintained throughout the transition, with further details provided by email.

For enquiries relating to the transfer, customers should contact: [email protected]

Customers are asked to include “EMSF” in the subject line so enquiries can be prioritised.

19/05/2026

When choosing a security provider, accreditation matters 🔒

NSI Gold approval is widely recognised as the gold standard in the security industry - demonstrating technical competence, quality management, and ongoing compliance.

It gives homeowners 🏡 and businesses 🏢 added confidence that their security systems are installed and maintained to the highest standards.

Find out more here 👇
https://wilsonalarms.co.uk/articles/why-choosing-an-nsi-gold-security-company-matters/

09/04/2026

A Day in the Life at Wilson Alarms 🛠️

Our engineers do more than install security systems - they build trust. 🤝

From planning the day and arriving on-site, to delivering precise, high-quality installations and clear customer handovers, everything is done with pride and attention to detail.

Behind every job is strong teamwork too - with engineers and office staff working together to keep everything running smoothly. 💻

Every day ends the same way: another customer protected, and another job done right. ✅

Follow our security system installers in a day in the life 👇
https://wilsonalarms.co.uk/articles/a-day-in-the-life-of-a-security-installation-engineer-at-wilson-alarms/

27/03/2026

A great security system is only as good as the engineer behind it.

At Wilson Alarms, our engineers bring together technical skill, experience, and a customer-first approach to ensure every system is installed and maintained to the highest standard. It's this combination that helps deliver real peace of mind.

Learn more about what makes a great security system engineer 👇
https://wilsonalarms.co.uk/articles/what-makes-a-great-security-system-engineer-at-wilson-alarms/

Interested in joining the team? Explore our latest opportunities here 👇
https://wilsonalarms.co.uk/about/careers/

13/03/2026

🚀 We're Hiring Fire & Security Engineers

Wilson Alarms is growing - and we're looking for solid engineers who take pride in doing the job properly.

Why join Wilson?

✔️ Good pay with clear progression (senior roles available)
✔️ Steady work across Fire & Security
✔️ Jobs planned properly
✔️ Quality installs & servicing (NSI Gold standards)
✔️ Training & upskilling opportunities
✔️ A team where you're not "just a number"

We're currently recruiting:
• Security Systems Maintenance Engineers
(Intruder / CCTV / Access Control / Fire)
• Fault Finders & Remedial Fixers
• Security System Installation Engineers

If you work hard, care about doing things right, and want to be part of a professional team across the Midlands - we want to hear from you.

📩 [email protected]
📞 0116 245 3030
🌐 www.wilsonalarms.co.uk

10/03/2026

🚨 Introducing the New Wilson Alarms

We're proud to unveil the new look of Wilson Alarms - including our refreshed logo and brand-new website.

These updates reflect who we are today: modern, professional, and committed to delivering trusted security solutions for homes and business across the Midlands.

We invite you to explore our new website and discover how Wilson Alarms can support your security needs:
👉 https://www.wilsonalarms.co.uk

Wilson Alarms: Protecting What Matters.

03/10/2019

Due to our continuing success we are in a fortunate position to offer a place for an alarm engineer. If you or you know of someone who wishes to pursue a career in the electronic security industry why not email us your CV to [email protected], you never know this may just be the change you need.
Competitive rates of pay, company vehicle and a chance to work with a great team.

11/07/2019

Not sure whether to invest in a wired or wireless alarm system? We've laid out the benefits in our latest post.

Wondering whether a wired or wireless alarm system is most suitable for your home or business? We’ve laid out the advantages and disadvantages in our latest post.

06/06/2019

Interested in 24-hour monitoring? Find out more in our latest post.

If you are considering investing in 24-hour security monitoring for your home or business, click through to our latest post where we discuss this topic further.