10/09/2026
Meet Sandra. She's the only person who knows how your old system talks to the new one. No documentation. Just Sandra, and a process she's quietly perfected and held together for the past decade.
Now try automating that. Impossible.
It’s at this stage that most AI projects stall or, worse, fail. The AI tool you’ve invested in might be able to do the task. But the knowledge of how the task actually works lives in one person's head. Your new tool has no way to access that information, let alone interpreting it accurately.
But Sandra isn't really the blocker. She's proof that your most important processes were never captured anywhere machine-learning could make use of them.
That's what we refer to as the Missing Middle, and it’s the gap most SMEs have between the AI tools they’ve invested in and that tool giving them the right outputs.
Ready to understand more? https://www.flrs.co.uk/the-missing-middle-ai-strategy/
