18/06/2026
Do difficult conversations fill you with dread?
Whether it's addressing poor performance, discussing a sensitive issue with an employee, or delivering disappointing news to a client, difficult conversations are an unavoidable part of working life. The good news is that with the right mindset, preparation, and approach, they can become much more productive and effective.
Join Tracey Palmer-Hole (Assoc CIPD), Learning & Development Specialist at AJ HR & Training Solutions, on 13th July, 9:30am – 1:00pm for our interactive online Difficult or Challenging Conversations workshop.
Drawing on her extensive experience in HR, training, and people development, Tracey will help you develop the confidence and skills needed to approach challenging conversations in a constructive and professional way.
During the session, you'll learn how to:
✔️ Identify different types of difficult conversations and why they feel challenging
✔️ Understand the impact of avoiding or delaying conversations
✔️ Explore the role of emotional intelligence in effective communication
✔️ Understand the behavioural iceberg and what may be driving behaviour beneath the surface
✔️ Prepare and plan for difficult conversations with confidence
This practical workshop is ideal for managers, leaders, and business owners who want to handle challenging conversations fairly, confidently, and effectively.
💷 Cost: £150 + VAT per person
📅 13th July | 9:30am – 1:00pm online
🔗 Book your place via the link below
https://lnkd.in/er7VMwCK