Classic Practice Resources

10/21/2026

A full hygiene schedule doesn't always mean a productive hygiene schedule.

One of the most common problems Sandy Pardue sees when consulting with dental practices is patients being pre-scheduled six months in advance, even when they have a history of repeatedly breaking appointments.

A strong recare system isn't just about getting appointments on the books. It's about knowing which patients to pre-schedule, having a consistent follow-up process, and making sure your team understands the system.

Sandy shares more on this topic in the latest Dental Drill Bits episode.

Listen to Dental Drill Bits on Apple Podcasts:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670

10/14/2026

💰 Could your dental practice be missing $60,000 in production before the end of the year?

Before you start setting bigger goals for 2027, take a closer look at what you're leaving on the table in 2026.

Sandy Pardue shares why many dental practices have hundreds of thousands of dollars in unscheduled treatment sitting in their software, and what your team can do about it RIGHT NOW.

We're talking about:
✅ Finding missed production opportunities
✅ Turning unscheduled treatment into appointments
✅ Why texting patients isn't always enough
✅ Using fall insurance letters to bring patients back
✅ Building better follow-up systems for 2027

Here's something to consider: Just 20 patients scheduling $3,000 in adjusted treatment could mean $60,000 in additional production!

Plus, Sandy is sharing sample fall insurance letters in our Dental Drill Bits Facebook Group to help your team get started.

🎧 Listen to the latest episode and follow Dental Drill Bits on Apple Podcasts:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670

A special thank you to our show sponsors, Practice by Numbers and Identity Dental Marketing, for supporting conversations that help dental practices grow.

👇 Tell us: Has your team pulled an unscheduled treatment report lately? You might be surprised by what you find!

10/07/2026

You can feel tension in a dental office.

And guess what? Your patients can feel it too.

When the front office is frustrated with the back office, or the back office is blaming the front, telling everyone to “communicate better” isn’t going to fix it.

Sometimes it’s a people problem. But sometimes it’s a systems problem, a training problem, or simply a lack of clarity about who is responsible for what.

In this clip, Sandy breaks down where a practice owner or manager should start when team members aren’t getting along.

🎥 Watch more Dental Drill Bits Podcast videos on YouTube: https://www.youtube.com/

10/07/2026

Who’s more important to a dental practice: the front office or the clinical team? 👀

A Dentaltown post started this conversation after a dentist wanted to bring back a former dental assistant—but a current front office employee was strongly against it.

Then someone said the assistant was more important because she directly contributes to production.

Well... Sandy and I had some thoughts.

In our latest episode, we talk about rehiring former employees, front vs. back office conflict, what really makes someone valuable to a practice, and why these disagreements are often about much more than personalities.

🎧 Listen to the latest episode of Dental Drill Bits on Apple Podcasts:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670

10/06/2026

Your front desk has more influence over production than most practices realize.
A prospective patient can find you, see what you offer, and make the call. But what happens next?

How your team answers the phone, communicates value, schedules patients, handles objections, and follows through directly affects whether opportunity turns into production.

These are skills. And skills can be taught.

On December 11, Sandy Pardue is bringing Front Desk Pro to Las Vegas for a full day of practical training focused on the systems and communication your front office uses every day.

If you've been asking more of your team, give them the training to deliver it.

Front Desk Pro | Las Vegas | December 11 | 7 CE Credits

Bring your team. We'd love to see you there. Register: https://classicpractice.com/front-desk-pro-registration-2/

10/05/2026

Your front desk is more than the first point of contact. It can be one of the biggest drivers of practice growth.

Join Sandy Pardue in Las Vegas for Front Desk Pro, a full day of proven systems and practical training your team can put to work immediately.

☎️ Improve phone skills
📅 Reduce broken appointments
🦷 Increase treatment acceptance
⭐ Create a stronger patient experience

📍 Las Vegas
📅 December 11
🎓 7 CE Credits

One day. Proven systems. A stronger front office.

Register here: https://classicpractice.com/front-desk-pro-registration-2/

09/29/2026

Will AI recommend your dental practice? 👀

Grace Rizza of Identity Dental Marketing is back on Dental Drill Bits to talk AI, AEO, and what it takes for your practice to be not just found, but chosen.

🎙️ Listen here:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670?i=1000791706490

09/16/2026

Are you spending money on marketing, but still not attracting the patients you actually want?

In our latest episode of Dental Drill Bits, Sandy sits down with Grace Rizza, founder of Identity Dental Marketing, to talk about what it really takes to match the right marketing with the right patients.

We’re breaking down:

• Google vs. social media
• Capturing intent vs. building awareness
• Brand and positioning
• Turning traffic into patients
• Where to invest your marketing dollars

More traffic isn’t always the answer. The goal is to attract the right patients for your practice.

▶️ Watch “The Right Marketing, The Right Patients” with Grace Rizza on YouTube:

https://www.youtube.com/watch?v=OWzaQhsJfes

What happens when your marketing is generating leads, but they aren...

09/08/2026

What if “keeping the peace” is actually costing you your best employees?

Every dental practice has probably had one: the employee who is great at their job, patients love them, and the doctor depends on them…but everyone else is walking on eggshells.

At some point, practice owners have to stop asking:

“What happens if I lose this employee?”

And start asking:

“Who am I going to lose if I keep tolerating this employee?”

🎙️ In our newest Dental Drill Bits episode, Sandy Pardue and I talk about toxic employees, favoritism, workplace culture, and why your best team members are paying attention to what leadership allows.

Listen to Dental Drill Bits:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670

09/01/2026

🎧 NEW EPISODE: Stop Expecting Your Team to “Just Know”

“Go sit next to Jessica.”

Sound familiar? 👀 That might be shadowing, but it’s not training.

In our latest episode, Sandy and Dana talk about the skills gap in dental practices and why giving your team the right training can completely change performance.

🎧 Hear the latest episode:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670