04/22/2026
Traffic held. Everything else didn't.
By Q4 2025, automotive retailers were hit with a triple threat:
→ Online shopping down
→ Lead volume down 11%
→ Click-to-call and chat engagement down 18%
In 2024, when leads dropped, click-to-calls picked up the slack. In 2025, both dropped at the same time — meaning shoppers aren't just choosing different channels. They're disengaging altogether.
Early 2026 data confirms the pattern. January engagement was down 12% YoY — the second-largest single-month decline after Q4.
When demand softens, your digital experience has to work harder. That means knowing exactly where shoppers are dropping off, and fixing it before they're gone.
Our 2025 State of Digital Automotive Shopping report breaks down what happened quarter by quarter — and what to do about it in 2026.
Download the full report → https://tinyurl.com/4ec9ax5n