UpperEdge

05/22/2026

UpperEdge is proud to champion the 8,000 Steps for 8p Heroes Walk for the second year in a row!

On Wednesday, June 24, we will walk to raise awareness and support for individuals and families affected by Chromosome 8p, a rare genetic condition impacting approximately 550 children worldwide.

We are walking in honor of our own little hero, Olivia. Her strength, resilience, and spirit inspire us every single day. By stepping up for Olivia and for families across the globe navigating 8p, we are standing beside them and reminding them they are not alone.

This event means so much to our team, and it is a reminder that awareness is needed for Chromosome 8p research.

Register to walk with us now >> https://hubs.ly/Q04hF7F-0

Want to hear more about livie's story? Check out our segment on WCVB's 5 For Good >> https://hubs.ly/Q04hFbfw0

05/21/2026

Giving back to the community is always meaningful, especially when it creates a direct impact for local families and youth. Recently, our team volunteered with Boston Cares on their Bed Build Project, building four bed frames from scratch that will be donated through the Massachusetts Coalition for the Homeless.

Every child deserves a safe and comfortable place to call home, and we are proud to support an initiative helping make that possible. To learn more about Boston Cares and support their mission, visit their website >> https://hubs.ly/Q04hy3jW0

05/13/2026

Most enterprise conversations are focused on speed. Far fewer are focused on the assumptions being embedded into long-term commitments around cost, governance, workforce impact, and vendor risk.

The organizations that succeed with AI will not necessarily be the fastest movers. They will be the ones that understand the uncertainty before options disappear.

This blog breaks down six structural AI risk areas every and leader should be evaluating before the next major AI investment decision. Read the full blog now >>

Most enterprises are committing to AI without fully understanding the risks. Learn how leaders can navigate AI transformation uncertainty with clarity and control.

05/08/2026

We are honored to share that UpperEdge and our 8,000 Steps for 8P Walk were featured in WCVB Channel 5’s 5 for Good segment this week!

What started as an effort to support our colleague, Ashley Demonte, and her daughter Olivia has grown into a powerful movement to raise awareness and funding for The Project 8p Foundation and research surrounding this rare genetic disorder.

A special thank you to WCVB for helping shine a light on Olivia’s story and the importance of advancing research and support for families affected by chromosome 8P deletion. We look forward to making this year’s walk even bigger and continuing to support this incredible cause.

Read or watch the full story here >> https://hubs.ly/Q04fZyCW0

Want to walk with us? Register now >> https://hubs.ly/Q04fZy490

05/08/2026

After 3 years of dedicated service, we are celebrating Maura as she retires from UpperEdge and begins an exciting new chapter.

Throughout her time at UpperEdge, Maura played an important role in strengthening client relationships and advancing our Subscription Advisory Services. Her ability to build trusted partnerships and help clients realize the full value of our services made a lasting impact on both our clients and our team.

Beyond her professional contributions, Maura was a thoughtful teammate and a caring person who always supported those around her. We are incredibly grateful for everything she has contributed over the years and wish her happiness and success in this next chapter. Congratulations on your retirement, Maura!

04/27/2026

Q1 earnings from the leading MSPs signal a clear shift: AI is transforming delivery, but value is being captured unevenly.

Providers are scaling AI, expanding deal scope, and introducing new commercial models, while enterprises are often absorbing the complexity and cost risk.

Without clear visibility into productivity gains and pricing drivers, cost control becomes significantly harder over the life of the agreement.

Read the blog to see how to position your next deal >>

AI is reshaping managed services delivery, but many enterprise contracts still reflect outdated pricing models. Learn how to avoid overpaying and capture the value of AI-driven productivity in your next renewal.

04/27/2026

Enterprise leaders often assume strong vendors will self-correct. They won’t.

Waiting for a partner to fix your program isn’t risk management, it’s cost accumulation.

The earliest warning signs are subtle:
-“Path to green” replaces real performance
-Steering committees become passive audiences
-Issues surface outside the governance model

By the time these signals are obvious, your options are already constrained. The organizations that stay in control don’t wait. They intervene early, challenge the narrative, and reset accountability at the executive level.

If you own outcomes, not just delivery, this is a perspective worth your time. Read the full article now >>

Strong vendor selection is only half the equation. Without integrated governance, even the best partner ecosystem will drift.

04/22/2026

Giving back is a core part of who we are, and this week we had the opportunity to volunteer with Roof Above, a Charlotte-based organization delivering critical services to nearly 1,400 individuals experiencing homelessness each day.

From street outreach to shelter and long-term housing, Roof Above is doing incredible work to help people find stability. Our team helped serve lunch and connect with guests, and we’re grateful to play a small part in supporting such an important mission.

If you would like to support Roof Above and their mission, head to the website to learn more >> https://hubs.ly/Q04d67f60

04/21/2026

UpperEdge is proud to champion the 8,000 Steps for 8p Heroes Walk for the second year in a row!

On Wednesday, June 24, 2026, we will walk to raise awareness and support for individuals and families affected by Chromosome 8p, a rare genetic condition impacting approximately 550 children worldwide.

We are walking in honor of our own little hero, Olivia. Her strength, resilience, and spirit inspire us every single day. By stepping up for Olivia and for families across the globe navigating 8p, we are standing beside them and reminding them they are not alone.

This event means so much to our team, and it is a reminder that awareness is needed for Chromosome 8p research.

Get to know Olivia and Dave, our CEO and Founder, in the video below!

Register to walk with us now >> https://hubs.ly/Q04cTyhx0

04/21/2026

is not just embedding . It is redefining how you buy, consume, and commit.

The move to AI-enabled packaging shifts decisions from capability selection to long-term commercial exposure. And most organizations are being asked to commit before value is proven.

Enterprise leaders should be slowing this down, breaking apart pricing mechanics, and defining exit paths before locking into a tier.

If you are heading into a renewal or evaluating Now Assist, this is required reading. Read the full blog here >> https://hubs.ly/Q04cTxd70

Will you be at ServiceNow Knowledge, next month? Book time to meet with our ServiceNow and industry expert, Adam Mansfield, for a personalized conversation about your ServiceNow relationship. Schedule a meeting now >> https://hubs.ly/Q04cTvC70

ServiceNow has announced that its entire product portfolio will now be AI-enabled by default. No add-ons. No separate purchases. No integrations required. Every customer will […]