Text

10/15/2026

When automation takes over routine support tasks, customer service teams typically shift their focus to activities that drive revenue: working on leads, optimizing AI agents to boost sales, researching prospects, and building stronger customer relationships.

10/12/2026

Not every support conversation is just about solving a problem.
Some are buying decisions in progress. Others are opportunities to build trust between brands and their customers.

Our E-commerce Integrations Manager, Aleksandra Kacperczyk, joined Chase Clymer on the Honest Ecommerce podcast to discuss how AI Agents can free up support teams' time for more meaningful interactions and help brands make the most of every customer conversation, beyond just solving problems.

P.S. Listen until the end. There's a little surprise waiting. 🤫

Aleksandra focuses on integrations with ecommerce platforms such as...

10/09/2026

"Kill your own projects without regret. Default to action. Relearn what you know. Measure cadence in days, not quarters."

👆 These are just a few principles that shape how we approach product growth at Text.

In a recent interview with Authority Magazine, our Chief Product Officer, Filip Jaskolski, shared real-life examples of how we attract new customers, help existing ones get more value from our products, and turn ideas into action.

From product features to marketing campaigns, discover how we experiment, learn, and ship things at Text.

A big thank you to Rachel Kline from Authority Magazine for the great conversation!

10/06/2026

“Sometimes I’m even more scared that AI Agent will disappear. I wouldn’t be able to work anymore because I’ve gotten so used to those workflows.” 🤯

— Kate Taurina, Head of B2B Growth at EnterTech

Kate’s team used AI Agent to automate repetitive tasks and free up time to focus on leads.

That extra time paid off: 260 customers. Read the full story 👇

EnterTech introduced Text AI Agent to automate routine customer questions and free up its support team’s time. Today, the team has 30% more time for sales and account management and in three months of using Text AI Agent, that extra time has been used to land 260 new B2B clients.

09/28/2026

💡Easier way to plan your team's schedule. When they're available to work, they're available to chat. Update it right from a teammate's profile.

09/25/2026

Nuvoo didn't just automate support. They made it proactive.

Their AI Agent spots buying intent before customers even ask, and turns it into a sale. 👇

09/18/2026

You're going to be surprised how quickly our AI Agent will learn everything it needs to close sales in your store. Drop the link to your site, talk to the AI Agent about your products, and find out if you'd actually buy from it: https://www.text.com/try-ai-agent/

09/11/2026

"70% of our sales made through chat happen with the help of an AI agent."
— Harri Hyvärinen, Customer Service Manager at Nuvoo, which sells refurbished computers across Finland, Sweden, and Germany.

The AI agent started as after-hours coverage. Four months later, it was closing sales day and night.
432% growth in AI Agent sales.
70% of all chat sales driven through AI Agent. 98% AI Agent resolution rate.

No new hires. Just chat that sells, day and night.

06/25/2026

Your WordPress site is pulling traffic. The question is what happens to it.

A visitor who spent six minutes on your pricing page isn't browsing. They're considering. And if they leave without a conversation, that's a revenue problem.
Text integrates with WordPress and closes that gap. No code required. Real-time visitor tracking, an AI Agent that spots buying signals and starts the conversation, and a handoff to your team with full context when it's time to close.

See it in action:

Try Text for free 👉 https://bit.ly/4y4jAzB📹 Subscribe ➡ https://b...

06/22/2026

For years, Shep Hyken has argued one thing: customer service isn't the department you call when something breaks. It's the business.

Filip Jaskólski, CPO at Text, sat down with him to push it further. What happens when service stops just protecting revenue and starts creating it?

The teams that figure this out first win. Episode dropping soon.