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US Virtual Guard US Virtual Guard delivers proactive, real-time remote video monitoring, combining smart technology with human oversight for stronger, smarter security.

Free Live Webinar - Secure Building Council in partnership with US Virtual Guard: Yossi Eliav & Daniel Greenberg, joined...
10/28/2026

Free Live Webinar - Secure Building Council in partnership with US Virtual Guard: Yossi Eliav & Daniel Greenberg, joined by Jon Polly, PSP, SICC, CC, IC3PM, FCP hosted by Jeremy Fromm.

WEDNESDAY, OCTOBER 28
12:00 TO 1:00 PM ET - MICROSOFT TEAMS
Register Free here: https://lnkd.in/dFRbywW3

Drowning in footage, searching for insight - Security is becoming a data problemCameras generate enormous amounts of inf...
10/23/2026

Drowning in footage, searching for insight - Security is becoming a data problem

Cameras generate enormous amounts of information. The challenge isn't collecting data, it's determining what matters.
Every day, security cameras record hours of ordinary activity: employees arriving, deliveries being unloaded and customers moving through properties. Somewhere within that footage, a brief event may need immediate attention. The challenge is recognizing it in time to act.

Each event produces information. Whether it deserves attention depends on something the camera image alone may not explain.
Is the person an employee leaving late? Is the delivery expected? Should that door be open?

These questions sit at the center of a growing challenge in physical security. Cameras can give businesses extensive visibility, but visibility does not automatically produce understanding. The harder task is deciding which activity matters, how urgently it matters, and what someone should do about it.

A business can have footage of almost everything and still lack a clear picture of what needs attention.

For many organizations, the instinct has been to expand coverage: install another camera, capture a sharper image, retain more footage. These investments can address genuine blind spots and support investigations. But they also increase the amount of information a security operation must interpret.
If the process for reviewing and responding to that information stays the same, more coverage can create more work without delivering a corresponding improvement in protection.
The constraint becomes attention.

Every routine notification competes with something potentially serious. An operator reviewing repeated alerts from normal activity has less attention available for an event that needs immediate assessment. A manager receiving frequent notifications may struggle to distinguish an urgent warning from another interruption.

That makes prioritization a security function in its own right.
Consider a vehicle parked near a warehouse entrance. During delivery hours, its presence may be ordinary. The same vehicle remaining beside a restricted entrance long after closing deserves a different assessment.

Add repeated visits or someone testing a nearby door, and the significance changes again.

The value lies in connecting the observations. Useful security information needs context: location, time, expected activity, access permissions and what happened before or after an event.

Without that context, a system may accurately identify movement while leaving the most important question unanswered: does this require intervention?

AI can help organize this information and bring selected activity to an operator’s attention. Its value, however, should be judged by how well it supports decisions under actual site conditions.
An alert is an assessment to review. Its absence is not proof that nothing happened.

NIST’s video activity detection evaluations measure both missed detections and false alarms, reflecting the need to assess these two types of error together. Reducing notifications alone is therefore an incomplete measure of success; a quieter system could also be overlooking relevant activity.

Human oversight remains valuable because someone must assess ambiguity and choose a proportionate response. That person needs relevant footage, clear site instructions and enough background to understand what they are seeing.
Even an accurate detection has limited operational value if nobody owns the next step.

Who reviews the event? What warrants a live audio warning? When should a site contact be notified? What information must accompany an escalation?

These decisions should be established before an incident occurs. Otherwise, the organization has built a system that generates information faster than it can use it.

This also changes how security performance should be measured. Camera counts, recording quality and storage capacity describe parts of the infrastructure. They reveal much less about whether important events receive timely attention.

More useful questions include how long meaningful events wait for review, which routine activities repeatedly trigger unnecessary alerts, whether operators receive sufficient context, and whether responses follow the site’s agreed procedures. Reviewing missed events matters just as much as reviewing successful interventions.

Those findings should feed back into camera placement, detection settings, staffing and response plans.
Security data becomes valuable through that ongoing process of interpretation, action and improvement. Collecting it is only the beginning.

The next serious security conversation should move beyond how much a business can see and ask how reliably it can recognize a situation that needs action.

A camera can preserve what happened. A well-designed security operation helps people understand what is happening while they still have an opportunity to respond.

Why retail security is moving beyond the four walls of the store.A customer arrives in the parking lot. An employee carr...
10/12/2026

Why retail security is moving beyond the four walls of the store.

A customer arrives in the parking lot. An employee carries an order to a curb-side collection point. A delivery driver waits behind the building. After closing, a manager walks alone to their car.

Each situation is part of running a retail business. Yet a security strategy built around the sales floor may give these moments far less attention than the merchandise inside.

That is the gap retail leaders need to confront: the store’s walls are a physical boundary, but they are a poor boundary for security planning.

For customers and employees, the retail experience begins before the entrance and continues after the exit. Protection should follow the same path.

The National Retail Federation’s 2026 research reinforces the need for a broader view. Surveyed retailers reported declining shoplifting and merchandise theft in 2025, while other forms of external theft, fraud and scams increased. Improving one part of the operation does not remove vulnerabilities elsewhere.

Consider curb-side collection. When an employee takes an order outside, the transaction moves into a space shared with vehicles, pedestrians and people who may have no connection to that purchase. The retailer has extended its service beyond the building. Its procedures for employee safety, order verification and incident response need to extend with it.

The same reasoning applies to loading areas, rear doors and delivery routes. These spaces connect a store to the wider movement of goods. A carefully controlled sales floor offers limited protection if a delivery entrance is left unsecured or nobody knows who should respond to activity behind the building.

The difficult question is often ownership.
In a shopping center, a retailer may control its premises while a landlord manages the parking lot. A security contractor may patrol common areas. Store employees may assume someone else is watching outside.

Those arrangements can work, but only when responsibilities are clear. Who receives an alert? Who checks it? Who contacts emergency services? Who supports an employee who feels unsafe leaving at night?

A camera cannot resolve an unanswered management question.
This is why expanding security beyond the store should begin with a review of daily operations, rather than a shopping list of equipment. Retailers should trace how people and goods move through the property, identify vulnerable handoffs and agree on who takes action.

Technology can then support that plan. Video coverage can improve visibility around entrances and loading areas. Analytics can flag defined activity for review. Remote monitoring can help assess an event and coordinate a response under agreed procedures.

But detection is only one step. An alert has little practical value if it reaches an unattended inbox or leaves a store employee to investigate a potentially dangerous situation alone. The response process deserves as much scrutiny as the camera coverage.

Retailers also need to distinguish unusual activity from threatening behavior. A person waiting near an entrance may be collecting a family member. A driver behind the building may be making an authorized delivery. Effective security requires context, proportionate decisions and respect for privacy.

A broader security boundary should make the property easier to use safely. Better lighting, clear collection points, controlled delivery access and reliable ways to request help can support that goal without making every visitor feel scrutinized.

My view is that retail security needs a broader measure of success. Merchandise losses matter, but so do safe deliveries, confident employees and customers who feel comfortable arriving and leaving.

The practical starting point is simple: walk the property through the eyes of an opening employee, a delivery driver, a curb-side customer and the last person leaving after dark.

Then ask where protection becomes uncertain.

A retail business depends on everything that happens around its four walls. Its security strategy should reflect that reality.

The Psychology behind the camera: How video surveillance deters crime before it happensCrime prevention through surveill...
09/29/2026

The Psychology behind the camera: How video surveillance deters crime before it happens

Crime prevention through surveillance has always depended on a simple principle: people make different decisions when they believe they are being watched and that being watched carries consequences.

In most cases, a would-be offender scouts a location, assesses the risks, and makes a calculated decision about whether to proceed. That decision point is where surveillance has its greatest impact, not in catching criminals after the fact, but in changing the calculation before they act.

Surveillance is often discussed primarily in terms of what it captures, the footage that documents an incident after it occurs, supports an investigation, or substantiates an insurance claim. That function is valuable. But it is not where surveillance has its greatest impact on overall security outcomes.

The greatest impact occurs earlier, at the point where a potential offender is still deciding whether to act at all. Static cameras alone provide only part of the deterrence equation. The combination of visible surveillance with active human monitoring is what determines whether that decision point tips toward prevention or toward an incident that surveillance will simply document.

01 How video surveillance deters crime before it happens

To understand why surveillance deters crime, it helps to understand how the decision to commit a crime is made. Criminological research consistently shows that most offenders conduct a rapid risk-benefit assessment before acting, weighing the potential gain against the perceived likelihood of being caught, identified, and held accountable.

A static camera factors into that assessment, but its influence is limited. A camera that only records does not change the immediate risk calculation in any way the offender can perceive in the moment, there is no immediate consequence, no sign that anyone is responding, nothing that distinguishes the property from one with no camera at all beyond the visual presence of the device itself.

Introduce an audible, real-time response, a voice that addresses the situation as it is unfolding, and the calculation shifts immediately and substantially. The camera is no longer a passive object in the environment. It has become an active participant in the moment, demonstrating that someone is watching right now and has already begun to respond. The perceived risk of being identified, recorded, and confronted rises sharply. In a meaningful proportion of cases, that shift alone is sufficient to end the situation before it becomes an incident.

What this means for you: The deterrence value of surveillance is not fixed by the presence of cameras alone, it is determined by what happens at the moment a potential offender is assessing risk. A system capable of responding in real time changes that assessment in ways that recorded-only systems cannot. This is the mechanism, not a marketing claim: it is how the decision to act or walk away is made.

02 Visible cameras send a message - Real-Time response sends a different one

There’s an important distinction between covert and visible surveillance, and each serves a different function. Hidden cameras capture evidence discreetly and are valuable for specific investigative purposes. Visible cameras serve a different and, for deterrence purposes, more important function: they communicate.

A visible camera communicates a baseline message: this property is monitored. That message has measurable value. Research examining surveillance deployment in high-crime areas has documented reductions in theft, vandalism, and assault associated with visible camera presence. But that baseline message has limits, and those limits have become more apparent over time. As awareness of how static surveillance operates has become widespread, the deterrence value of a camera that simply records, with no indication of active response, has diminished. Individuals more willing to take risks have learned that visible recording, on its own, carries minimal immediate consequence.

Live audio response changes the message entirely. Rather than a passive signal that may or may not be monitored, a real-time verbal warning communicates something categorically different: this property is being actively watched right now, your actions are being observed and recorded as they happen, and a response is already underway. The distinction between 'this property has cameras' and 'someone is watching this exact moment and has already reacted' is the distinction between a deterrent that has been priced into a risk calculation and one that has not.

What this means for you: If your surveillance deployment communicates only the baseline message, that cameras are present and recording you, are relying on a deterrence effect that has weakened as awareness of passive systems has become widespread. Active, real-time response capability restores and strengthens the deterrence signal by demonstrating exactly what a risk-calculating individual is trying to assess: whether anyone is actually watching, and whether anything happens if they are seen.

03 Why prevention is the outcome that matters most

The most valuable security outcome is also the least visible one, the incident that never happens. Every theft prevented, every act of vandalism avoided, every intrusion that does not occur represents value that does not generate a report, a claim, or a headline, but represents the entire purpose of the investment.

This creates a measurement challenge that is worth acknowledging directly. The success of a deterrence-focused security strategy is, by definition, difficult to observe. A quiet site, an undisturbed property, an absence of incidents, these can reflect either the success of effective deterrence or simply the absence of any attempt in the first place, and distinguishing between the two from the outside is rarely straightforward.

What is observable is the mechanism. Surveillance combined with active, real-time human monitoring changes the risk calculation at the point where it matters most, before an incident occurs, not after. Video surveillance, deployed thoughtfully and combined with the human factor that allows it to respond in the moment, does not just record what happens. It changes what happens, by changing the decision that precedes it.

What this means for you: When evaluating the performance of a security investment, resist measuring success only by incidents recorded or responded to. A property with active, real-time monitoring that experiences fewer attempted incidents than a comparable property without it is demonstrating the deterrence effect working as intended even though that success will rarely appear as a line item in any report.

Crime prevention through surveillance has always depended on a simple principle: people make different decisions when they believe they are being watched and that being watched carries consequences. Static cameras communicate the first half of that principle. Active, real-time monitoring communicates both halves and that combination is what determines whether a potential incident becomes a non-event or a statistic.

The goal of any serious security strategy is not to document incidents efficiently. It is to ensure that, as often as possible, there is nothing to document at all.

Because the most powerful security outcome is the crime that never happens and that outcome is built before it's ever needed.

US Virtual Guard | Remote Surveillance Specialists | usvirtualguard.com

The invisible perimeter: Securing spaces businesses often overlook.Security boundaries no longer begin at the front door...
09/24/2026

The invisible perimeter: Securing spaces businesses often overlook.

Security boundaries no longer begin at the front door. The modern perimeter stretches through parking lots, loading bays, remote gates, and vendor access points, spaces that businesses often don't realize have become part of their security landscape until something happens in one of them.

There was a time when protecting a business was relatively straightforward. Lock the doors, secure the windows, install cameras at the entrances, and arm the alarm system before everyone leaves for the day. Security was built around something tangible, a clear boundary existed between what was inside and what was outside, and that boundary was where security effort concentrated.

That boundary has not disappeared, but it has stopped being the whole picture. The perimeter of a modern business does not begin at the lobby entrance or end at the back gate. It extends through parking lots, loading bays, remote access points, and vendor entry routes, areas that may receive a fraction of the attention given to the main entrance, despite representing genuine points of access to the property.

01 Spaces between the obvious boundaries

A business might have comprehensive surveillance covering its main entrance, reception area, and primary access points. But what happens in the delivery zone at 5:30am, before staff arrive for the day? What about the parking lot where employees walk to their vehicles after dark, or the remote gate that delivery drivers use during off-hours when no one from the business is present to observe it?

These are not secondary concerns relegated to a lower tier of importance. In a growing number of security assessments, they are identified as the first points of vulnerability, areas where coverage is inconsistent, monitoring is passive at best, and the assumption that 'nothing happens there' has never actually been tested.

The reason these spaces are overlooked is rarely a deliberate decision. Security investment naturally concentrates on the areas that feel most central to the business, the building itself, the main entrance, the spaces where staff and customers spend the most time. Areas around the edges of the property receive attention by default, often configured once during initial installation and rarely revisited as the property's use evolves.

What this means for you: Conduct a walk-through of your property specifically focused on the spaces between your obvious security boundaries - loading areas, parking zones, secondary access points, remote gates. For each one, ask a simple question: if something happened here outside of business hours, how would anyone know, and how quickly? The honest answers identify your invisible perimeter.

02 Why overlooked spaces have become the preferred target

Criminals have adapted to where security investment has historically concentrated. They understand that the most obvious targets, a reinforced front entrance, a well-lit and heavily monitored main access point are often the most protected, and that breaking through them is correspondingly difficult and high-risk.

The more common approach now is opportunistic rather than confrontational: exploiting a poorly monitored side access road, tailgating through a vendor entrance behind a legitimate delivery, or testing an unattended remote gate with inconsistent access control over multiple visits until a pattern of weakness becomes clear. Security threats increasingly look not for dramatic weaknesses in the most protected areas, but for overlooked weaknesses in the areas that were never the focus of attention in the first place.

This shift has a direct implication for how security coverage should be assessed. A property's security is not determined by the strength of its strongest point. It is determined by the weakness of its weakest one and the weakest point is, almost by definition, the one that has received the least attention.

What this means for you: Security assessment should explicitly identify the weakest point of access on your property, not just confirm the strength of the points that already receive the most attention. If your most recent security review focused primarily on your main entrance and central facility, it has likely not identified where your actual vulnerability lies.

03 Vendor and Third-Party Access: A perimeter you don't fully control.

Delivery drivers, contractors, maintenance personnel, and other third-party visitors represent a category of access that many businesses manage less rigorously than employee access, often because the relationship is transactional, the visits are routine, and the assumption is that the third party's own protocols provide sufficient oversight.

This assumption introduces a perimeter that the business does not fully control. A vendor entrance used by multiple delivery services throughout the day, a remote gate accessed via a shared code that has not been updated in years, or a loading dock where access is granted based on a recognizable vehicle rather than a verified identity all represent access points where the business's actual security posture depends partly on the practices of organizations outside its direct oversight.

None of this means vendor and delivery access should be treated with suspicion as a default. It means that these access points deserve the same deliberate attention as any other, visibility into who is accessing the property, when, and through which route, regardless of whether that access is by an employee or a third party.

What this means for you: Map every point of vendor, delivery, and third-party access to your property, and assess what visibility exists for each one. Shared access codes, unmonitored gates, and recognition-based rather than verification-based access are common patterns and each represents a perimeter point where your security depends on factors outside your direct control unless monitoring closes that gap.

04 The cost of treating security as separate systems

Many businesses continue to manage security as a collection of separate systems rather than a connected whole. Cameras watch one area. Access control manages another. Alarms operate independently. Incident response, when it happens, happens reactively, after an alert, after a report, after the fact.

The consequence of this fragmentation is not that any individual system fails. It is that the overall picture, the awareness of what is happening across the full extent of the property, including the spaces between the obvious boundaries does not exist anywhere. A camera covering the loading dock and an access control system covering the vendor gate may both be functioning correctly while operating with no connection to each other, no shared context, and no single point where an unusual combination of events from both systems would be recognized as significant.

This is the same fragmentation problem that produces security fatigue in alert management, applied to physical coverage. The issue is rarely an absence of security tools, most properties have more coverage than they realize. The issue is that the security environment has expanded faster than the strategy managing it, leaving genuine coverage gaps in the spaces between systems that were each specified to handle a different, narrower area.
What this means for you: Map your current security coverage as a single connected picture rather than a list of individual systems. Identify where the coverage of one system ends and another begins, those boundaries are where gaps are most likely to exist, even when each individual system is functioning exactly as specified.

05 From defending a boundary to maintaining awareness

The shift required is conceptual as much as it is operational. Security framed as defending a single boundary, the front door, the main gate, the perimeter fence, inevitably treats everything inside that boundary as secure and everything important as happening at the boundary itself. Neither assumption holds up against how modern properties actually operate.

The more accurate framing is maintaining awareness across an entire operational environment recognizing that the property includes the loading dock at 5:30am, the parking lot after dark, the remote gate used by delivery drivers, and the vendor entrance, alongside the main entrance and the building itself. Each of these spaces has its own pattern of normal activity, its own risk profile, and its own requirements for coverage and response.

This is not a call to treat every space on a property identically. It is a call to ensure that every space has been deliberately assessed, rather than implicitly assumed to be covered because it falls within the property line. The spaces that have never been assessed are the ones most likely to be the invisible perimeter present, real, and unmonitored until something happens there.
What this means for you: The question to bring to your next security review is not 'is our perimeter secure?' but 'what is our perimeter, and have we actually looked at all of it?' For most businesses, the second question reveals spaces that the first question never considered.

The boundary between inside and outside used to be the entire conversation about business security. It is still part of the conversation, but it is no longer the whole of it. The modern perimeter is layered, distributed across the full footprint of a property, and constantly in use by people, vehicles, and deliveries that move through spaces the main security narrative often does not reach.

Recognizing this shift does not require abandoning what already works. It requires extending the same deliberate attention that has historically gone to the front door to the spaces around the edges of the property, the ones that have been part of the perimeter all along, whether or not they were ever treated that way.

Because the perimeter that matters most isn't always the one you can see from the front door. It's the one you've never seen.

US Virtual Guard | Remote Surveillance Specialists | usvirtualguard.com

US Virtual Guard Booth  #1645Come see my concierge command center live and in person…..the only “true live” SOC at the s...
09/15/2026

US Virtual Guard Booth #1645
Come see my concierge command center live and in person…..
the only “true live” SOC at the show!!

PRESS RELEASE US Virtual Guard partners with Lumana to bring Live, Human-Verified Monitoring to Lumana's leading AI Vide...
09/14/2026

PRESS RELEASE

US Virtual Guard partners with Lumana to bring Live, Human-Verified Monitoring to Lumana's leading AI Video Security customers.

Partnership pairs Lumana's cutting edge agentic AI detection with US Virtual Guard’s real-time human monitoring and response, closing the gap between an AI alert and a verified event.

BROOKLYN, N.Y. September 14, 2026: US Virtual Guard, a remote live video monitoring and surveillance company, today announced a partnership with Lumana, the AI-powered video intelligence platform, under which US Virtual Guards’s live monitoring services will incorporate the Lumana platform. The partnership connects the Lumana platform to a team of live monitoring agents who verify AI-flagged events in real time and can initiate a response when a threat is confirmed.

AI-driven video security has made it faster than ever to detect anomalies on camera. The problem has always been what happens in the seconds after the alert fires: confirming the event is real, and doing something about it before it becomes a loss.This partnership addresses that gap directly. Lumana's AI watches every camera at once and surfaces events that warrant human attention. US Virtual Guard's live agents then take over, verifying each event as it happens and acting on it in real time.

Under the partnership, live monitoring becomes an option for any deployment. The AI does the watching, across every connected camera at once, and surfaces the events that need a person. Trained agents then take those events as they happen and decide what to do next. That can be a voice-down warning, a call to someone on site, or notifying law enforcement. In addition, Lumana’s advanced Video Management System (VMS) integration makes it possible for US Virtual Guard agents to filter and retrieve archived data in an expedited manner.
The value is in the division of labor. AI is good at watching everything without getting tired. People are good at judgment under pressure. This puts each where it belongs.

Daniel Greenberg, CEO, US Virtual Guard]: “This partnership puts a live set of eyes behind every AI alert Lumana generates. We are excited because of how deep our integrations run to really give us the tools we need in real time to manage an event.”

Vijay Krishnan, VP Business Development , Lumana]: “It is gratifying to see our work with US Virtual Guard come to life, pairing state-of-the-art AI and VMS technology with streamlined security operations to help our shared customers operate in a safer environment.”

The partnership is available effective immediately. Organizations interested in adding live monitoring to their Lumana-powered camera system can request a referral through their Lumana account team or by contacting US Virtual Guard directly.

About US Virtual Guard
US Virtual Guard is a remote live video monitoring and surveillance company headquartered in Brooklyn, New York that specializes in combining True Live continuous video surveillance with live monitoring agents watching verified events in real time. Using real time communications with clients, live voice-down, and law enforcement dispatch to stop incidents as they happen.

About Lumana
Lumana provides a leading AI-powered video security and intelligence platform that transforms existing cameras into AI agents. Powered by its proprietary VIA-1 video intelligence model, Lumana's camera-agnostic platform delivers real-time detection, automated workflows, and operational insight across industries including retail, healthcare, education, and government.

Media Contact
Bouwer Serfontein · US Virtual Guard · [email protected]

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