Utility Information Pipeline

Utility Information Pipeline Utility Information Pipeline is a free e-mail newsletter that provides insights into how utilities c

Welcome to the page of Utility Information Pipeline, a free e-mail newsletter for utilities. Utility Information Pipeline is published by Gary Sanders, a freelance Utility Billing Consultant, based in Durham, North Carolina. I have over 40 years experience developing and implementing utility billing and financial software and consulting with utilities and municipalities. My newsletters dr

aw from my experience in working with over 200 utilities and local governments and offer insights into how utilities can improve operations and better serve their customers. If you would like to subscribe to the Utility Information Pipeline, you can do so by clicking at http://eepurl.com/bIARH. If you have a comment or a suggestion of a topic for a future e-mail, please contact me by calling (919) 673-4050 or sending an e-mail to [email protected].

If you're attending the National Rural Water Association (NRWA) WaterPro Conference in Phoenix, check out my presentatio...
08/31/2026

If you're attending the National Rural Water Association (NRWA) WaterPro Conference in Phoenix, check out my presentation on Monday at 1:30, and be sure to say hello!

Gary Sanders' Utility Information Pipeline #377 - August 25, 2026
08/25/2026

Gary Sanders' Utility Information Pipeline #377 - August 25, 2026

Should you allow customer-selected due dates? A look at why that might make sense for customers receiving Social Security payments.

My article, "How to Increase Revenue Without Raising Rates" was just published in the Q3 issue of the Water Finance & Ma...
08/21/2026

My article, "How to Increase Revenue Without Raising Rates" was just published in the Q3 issue of the Water Finance & Management digital magazine.

Gary Sanders' Utility Information Pipeline #376 - August 11, 2026
08/11/2026

Gary Sanders' Utility Information Pipeline #376 - August 11, 2026

Sometimes elderly or ill customers need a backup set of eyes and ears to ensure they pay on time. That's where third-party notification helps.

08/07/2026
Gary Sanders' Utility Information Pipeline #375 - July 28, 2026
07/28/2026

Gary Sanders' Utility Information Pipeline #375 - July 28, 2026

What do you do when customers can't pay their bills? A look at three different repayment options and some best practices for applying them.

Gary Sanders' Utility Information Pipeline #374 - July 14, 2026
07/14/2026

Gary Sanders' Utility Information Pipeline #374 - July 14, 2026

Gary Sanders' Utility Information Pipeline #373 - June 30, 2026
06/30/2026

Gary Sanders' Utility Information Pipeline #373 - June 30, 2026

It's that time again as postage rates are set to increase again on July 12, making the cost of mailing utility bills even more expensive.

Gary Sanders' Utility Information Pipeline #372 - June 16, 2026
06/16/2026

Gary Sanders' Utility Information Pipeline #372 - June 16, 2026

An analysis of Utility Staffing Survey trends from 2016 through 2026 for labor-intensive processes which utilities can control.

Address

804 Dashwood Drive
Durham, NC
27703

Website

Alerts

Be the first to know and let us send you an email when Utility Information Pipeline posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Utility Information Pipeline:

Shortcuts

Share

Category