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Utility Information Pipeline is a free e-mail newsletter that provides insights into how utilities c

Welcome to the page of Utility Information Pipeline, a free e-mail newsletter for utilities. Utility Information Pipeline is published by Gary Sanders, a freelance Utility Billing Consultant, based in Durham, North Carolina. I have over 40 years experience developing and implementing utility billing and financial software and consulting with utilities and municipalities. My newsletters dr

aw from my experience in working with over 200 utilities and local governments and offer insights into how utilities can improve operations and better serve their customers. If you would like to subscribe to the Utility Information Pipeline, you can do so by clicking at http://eepurl.com/bIARH. If you have a comment or a suggestion of a topic for a future e-mail, please contact me by calling (919) 673-4050 or sending an e-mail to [email protected].

05/19/2026

Gary Sanders' Utility Information Pipeline #370 - May 19, 2026

The first of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.

05/07/2026

I'll be presenting at the Georgia Rural Water Association Spring Conference this morning at 10:30. If you're attending the conference, please stop by!

05/05/2026

Gary Sanders' Utility Information Pipeline #369 - May 5, 2026

"Everybody is doing it!" isn't always the best reason for your utility to do what other utilities are doing, but in this case it is.

04/21/2026

Gary Sanders' Utility Information Pipeline #368 - April 21, 2026

A way of speeding up payments and eliminating paper checks when your customers use their bank's online banking to pay their utility bills.

04/07/2026

Gary Sanders' Utility Information Pipeline #367 - April 7, 2026

A review of why a slow and steady approach with annual rate increases is better than waiting to implement one large rate increase.

03/25/2026

Gary Sanders' Utility Information Pipeline #366 - March 24, 2026

A look at why units is not a good measurement to use for expressing water usage to clearly communicate to your customers.

03/18/2026

About to present to the Alliance of Indiana Rural Water - AIRW Spring Conference in chilly French Lick, Indiana.

03/11/2026

Gary Sanders' Utility Information Pipeline #365 - March 10, 2026

My takeaways from attending the 2026 Emerging Issues Forum, Future Forward Water, sponsored by the Institute for Emerging Issues

02/24/2026

Gary Sanders' Utility Information Pipeline #364 - February 24, 2026

An invitation to participate in the 2026 Utility Staffing Survey, which examines staffing levels and how utilities handle labor-intensive practices.

02/16/2026

About to present to the NCGFOA Spring Conference.

02/10/2026

Gary Sanders' Utility Information Pipeline #363 - February 10, 2026

Are you about to embark on a new billing software implementation? Steps you can take to try to avoid this potentially serious complication.

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