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Utility Information Pipeline is a free e-mail newsletter that provides insights into how utilities c

Welcome to the page of Utility Information Pipeline, a free e-mail newsletter for utilities. Utility Information Pipeline is published by Gary Sanders, a freelance Utility Billing Consultant, based in Durham, North Carolina. I have over 40 years experience developing and implementing utility billing and financial software and consulting with utilities and municipalities. My newsletters draw from my experience in working with over 200 utilities and local governments and offer insights into how utilities can improve operations and better serve their customers. If you would like to subscribe to the Utility Information Pipeline, you can do so by clicking at http://eepurl.com/bIARH. If you have a comment or a suggestion of a topic for a future e-mail, please contact me by calling (919) 673-4050 or sending an e-mail to [email protected].

10/07/2026

I'll be presenting at the Alliance of Indiana Rural Water - AIRW Fall Conference next week in Ft. Wayne. If you will be attending the conference, I hope you will plan to attend my session.

10/06/2026

Gary Sanders' Utility Information Pipeline #380 - October 6, 2026

09/24/2026

I'll be premiering a new presentation this morning at the SC Rural Water Association - SCRWA OfficePro Conference. It draws from my experience being involved in half a dozen fraud investigations over the course of my career.

09/23/2026

I'll be speaking tomorrow at the SC Rural Water Association - SCRWA OfficePro Conference. If you're in South Carolina, I hope to see you there!

09/22/2026

Gary Sanders' Utility Information Pipeline #379 - September 22, 2026

Need a custom map but don't have GIS skills? That's no problem when you use Google MyMaps. Keep reading for step-by-step directions.

09/14/2026

That's me presenting at 1:30 today! If you're in Phoenix atttending the National Rural Water Association (NRWA) WaterPro Conference, I hope to see you then!

09/08/2026

Gary Sanders' Utility Information Pipeline #378 - September 8, 2026

Does your utility offer a customer assistance program? Here are a look at several of the most popular options for you to consider.

08/31/2026

If you're attending the National Rural Water Association (NRWA) WaterPro Conference in Phoenix, check out my presentation on Monday at 1:30, and be sure to say hello!

08/25/2026

Gary Sanders' Utility Information Pipeline #377 - August 25, 2026

Should you allow customer-selected due dates? A look at why that might make sense for customers receiving Social Security payments.

08/21/2026

My article, "How to Increase Revenue Without Raising Rates" was just published in the Q3 issue of the Water Finance & Management digital magazine.

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