09/25/2026
H.R. 1 is bringing major changes to Medicaid: new eligibility rules, work requirements, more frequent renewals, and shorter retroactive coverage windows are rolling out over the next several months.
Members need clear, timely explanations of what's changing and when. Caseworkers and call centers need training before the volume hits. Agencies need a rollout plan that carries teams through every phase of the transition.
This is the work we've done for nearly 30 years: building the communications, training, and change management that help people navigate major shifts in Medicaid.
We wrote up what three decades of Medicaid transitions have taught us about getting communications right for H.R. 1, including a set of best practices for state agencies and technology vendors alike. Read it here: https://ow.ly/V9rq50ZRyTO
SummaryMillions of Medicaid members are about to see real changes to their coverage, arriving on two separate deadlines just months apart. Eligibility rules, work requirements, renewal timelines, and retroactive coverage windows are all shifting at once. States that get communication right now can k...