Buchanan Technologies

10/13/2026

Running cloud infrastructure in a regulated industry means answering to two audiences: your architecture review, and your auditor.

A provider’s compliance attestation covers the provider. Your configuration, your access model and your monitoring stay yours.

Josh Mahar, VP of Cloud, Infrastructure and Security, has written a guide to the decisions that boundary forces. Giving every requirement a control owner, an evidence source and a retention period. Establishing identity, networking, logging and backup before any workload arrives. Enforcing approved configurations in the pipeline so governance does not quietly drift.

Written for healthcare, financial services, and anywhere sign-off comes from legal and risk as well as IT.

Read the full piece: https://hubs.ly/Q04B3htM0

Learn how to build secure, compliant cloud architecture for regulated industries with practical guidance on governance, data sovereignty, DR, and more.

10/09/2026

To our colleagues, clients and partners in Canada: Happy Thanksgiving 🍁 Enjoy the long weekend with family and friends!

10/08/2026

At Buchanan, Community Matters is more than something we say—it’s about showing up, giving back and supporting the communities where we live and work.” – LaRessa Cox, our VP of Marketing

Last Saturday, that meant breakfast duty at the Mary Kay Ash Foundation’s 22nd Annual , where we were proud to be a Diamond sponsor.

Read the full press release:

Buchanan Technologies supports the Mary Kay Ash Foundation as a Diamond sponsor for the 22nd Annual MK5K, raising funds for women’s cancers and domestic violence.

10/07/2026

If "other" is the biggest category in your help desk, that's a problem. Our COO Steve Sweett shared that advice with IT Brew in a new piece on how help desk data can reveal larger tech-stack issues.

Well-defined categories like password resets, device failures, and Wi-Fi outages make it possible to spot trends and dig into root causes. Broad buckets like "Microsoft Office issue" or "other" hide them.

The full article also covers tracking volume, sentiment, and seasonality, and how ticket patterns can point to processes ready for automation. Read the article: https://hubs.ly/Q04zr6TR0

How often does your team revisit its ticket categories?

Even a slow laptop could reveal an opportunity to automate.

10/06/2026

For the 22nd year, our team was back in Addison on Saturday for the MK5K, supporting the Mary Kay Ash Foundation.

The Foundation funds research into cancers affecting women and supports survivors of domestic violence. Since 1996 it has contributed more than $98 million to that work.

Our people were back on breakfast duty, cooking for runners and handing out giveaways all morning. Thank you to everyone who ran, walked, volunteered and donated, and to the Mary Kay Ash Foundation for another great morning.

October is both Breast Cancer Awareness Month and Domestic Violence Awareness Month. If you'd like to support the Foundation's work, you can donate here: https://hubs.ly/Q04zfkJf0

10/02/2026

AI raises the cost of weak knowledge because a problem that once affected one analyst can now be repeated automatically across many interactions. The intelligence layer has to be trustworthy before the interface sitting on top of it can be trusted.

That is why we see knowledge management becoming more important—not less—as ITSM adopts more AI. Before scaling service automation, we want to know whether the underlying knowledge is current, governed, reusable, permissioned correctly, and connected to the workflows where it will be consumed.

Read more: https://hubs.ly/Q04z1rMW0

10/01/2026

Oracle EBS can remain business-critical long after the support model around it stops being sustainable.

Five warning signs we watch for:
- Critical knowledge is concentrated in one or two people.
- Patching and maintenance are continually deferred.
- Performance issues recur without root-cause remediation.
- Integrations have become fragile or poorly documented.
- There is no clear modernization path, even if modernization is years away.

None of these automatically means EBS should be outsourced. They do mean the operating model deserves scrutiny. The question is whether the organization has enough depth, documentation, coverage, and engineering capacity to support the platform reliably without creating a growing dependency on individual people or reactive work.

For mature enterprise applications, support strategy is part of continuity planning.

The longer the platform remains important to the business, the more deliberate that strategy needs to be.

09/30/2026

Plenty of organizations have invested in AI models, vector databases and retrieval pipelines, only to find their answers are capped by what was ever documented.

Knowledge capture is the step most AI programs skip. ECI Research's analysts argue it's a prerequisite for AI readiness, not a soft cultural project. They expect it to become a formal line item in AI readiness plans within the next 12 to 24 months.

The practical starting point is to find where expertise sits with one or two people and get it documented before anything gets built on top of it. Our COO Stephen Sweett's view on why this comes first is in the analysis from Paul Nashawaty and Samantha Weston.

Read here: https://hubs.ly/Q04yDBLd0

09/29/2026

Ten years. Ten HDI Pinnacle of Excellence Awards. 🎉 Congratulations to our Support Center team, who have kept 100% of Buchanan's support staff HDI certified for the 10th consecutive year and extended our HDI team certification streak to 13 years.

Keeping every certification current, year after year, takes real commitment from everyone on the team, and we don't take it for granted. Thank you to every analyst, lead and manager who made this happen, and to HDI for the recognition.

Full press release: https://hubs.ly/Q04yyQRv0

09/25/2026

Meta is reportedly building an AI "second brain" to capture what its employees know. Most organizations don't have Meta's resources, but they face the same challenge: critical knowledge that sits with just a few people.

In a new Efficiently Connected analysis, ECI Research looks at why knowledge capture is a foundational AI use case, with perspective from our COO Stephen Sweett.

https://hubs.ly/Q04ykcz-0

Before AI can deliver institutional intelligence, organizations must document what experts know. Here's why knowledge capture is an AI readiness prerequisite.