09/15/2026
Your staff will frustrate you sometimes. Patients will frustrate you sometimes. Things will happen inside your practice that make you want to react immediately.
One of the things Dr. Duncan admired about Dolly Parton was how rarely she seemed to give someone else control over her response. Even when an interviewer tried to embarrass her or make her the punchline, Dolly had a way of staying composed and turning the conversation around through her self-deprecating sense of humor.
There’s a leadership lesson in that.
Owning a practice doesn’t mean you stop getting frustrated. It means learning the right way to respond to frustrating circumstances, especially when your team is watching how you handle pressure.
We’re talking about this and more in Episode 70, “What Dolly Knew: Part 1.”
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