06/23/2026
Supporting outreach efforts at the FDOT District Five Communications Office requires adaptability, attention to detail, and a strong commitment to customer service. These are qualities Melanie Hand brings to her work every day.
While she may not seek the spotlight, Melanie is one of those team members who quietly impresses the client through her professionalism, knowledge, and dedication. As an in-house Community Outreach Specialist in DeLand, Melanie assists Public Information Director Cindi Lane and her team in managing communications across Central Florida. She serves as a trusted resource for stakeholders seeking information and assistance, compiles the district’s daily news clips, provides support to FDOT staff with communications-related questions, and assists Quest’s in-house construction PIO team.
Melanie’s ability to provide timely, thoughtful responses and exceptional customer service has made her an invaluable member of the District Five Communications Office. Whether working behind the scenes or directly with the public, she always delivers positive outcomes and works hard to lend a hand to those around her.
"Working for the District 5 Communication Office is an honor that I value highly. It’s always a pleasure when I can provide helpful information to stakeholders and can tell that I truly did make someone’s day better. I love my job!" - Melanie Hand