Group O

Group O Group O is a business process outsourcing provider specializing in innovative, technologically driven To learn more, visit www.GroupO.com.

Group O is an End-to-End outsourcing provider specializing in marketing, supply chain, and packaging solutions. Headquartered in Milan, Illinois, we employ over 1,000 professionals with diverse industry experience to help world-class organizations optimize their inventory, logistics, fulfillment and customer engagement operations. Founded in 1974 as a small, family-run packaging company, we have g

rown into a thriving enterprise with world-class industry experience under the leadership of the Ontiveros family. Group O is ISO 9001:2008 and TL 9000-certified, and SSAE 16 Type II-compliant. Group O is one of the largest Hispanic-owned companies in the United States.

Let’s Shine the Employee Spotlight on Lindsay Sullivan!For 17 years, Lindsay Sullivan has been helping turn data into de...
09/02/2026

Let’s Shine the Employee Spotlight on Lindsay Sullivan!

For 17 years, Lindsay Sullivan has been helping turn data into decisions at Group O. As a Sr. Operations Analyst for our Packaging Division, she supports the team with reporting, business intelligence, CRM administration, and insights that help drive informed decision-making.

What keeps Lindsay excited about her job after 17 years? The people she works with and the variety of challenges each day brings.

When she's not analyzing data, you'll find her supporting her community, cheering on her three daughters at their activities, or spending time with her family (and their newest addition, Mopsy the bunny!).

Thank you, Lindsay, for your dedication, expertise, and impact across Group O.

September is National Preparedness Month, a reminder that emergencies can happen anytime and anywhere. Whether you're at...
09/01/2026

September is National Preparedness Month, a reminder that emergencies can happen anytime and anywhere. Whether you're at work, at home, traveling, or on vacation, having a plan in place can make all the difference. Preparedness starts with knowing your risks, creating a response plan, and practicing it regularly.

At Group O, safety is a top priority. These photos are from one of our recent evacuation drills. These drills highlight the importance of being ready to respond quickly and confidently when unexpected situations arise. Taking time to prepare today can help protect yourself, your family, and your colleagues tomorrow.

It’s time for our Employee Spotlight! Meet Chayann Guzman, our Call Center Senior Supervisor and a dedicated member of t...
08/28/2026

It’s time for our Employee Spotlight!

Meet Chayann Guzman, our Call Center Senior Supervisor and a dedicated member of the Group O team for nearly nine years.

Chayann began his career at Group O with our Call Center as a Sales Representative before advancing to Sales Supervisor and eventually Senior Supervisor. He specializes in employee development and process improvement, with a passion for coaching team members, leading training initiatives, and helping employees grow their skills and careers.

What Chayann enjoys most about Group O is the variety of opportunities available, the supportive work environment, and the company's commitment to giving back through community involvement. He also values the learning and development opportunities that help employees continue to grow professionally.

Fun Fact: Chayann has an identical twin, and people often mistake them for each other! He's also a big reality TV fan, especially Love Island, and enjoys traveling and exploring new places whenever he gets the chance.

Thank you, Chayann, for your leadership, dedication, and positive impact on the Group O team! 👏

Are you still operating a transaction-based incentive program in an engagement-based world? Many organizations are still...
08/27/2026

Are you still operating a transaction-based incentive program in an engagement-based world?

Many organizations are still operating with transaction-based incentives, while future-ready programs are moving toward behavior-driven engagement, real-time visibility, and continuous performance management.

Our new infographic provides a simple framework for evaluating your current approach and identifying opportunities for growth.

From flat rebates and annual payouts to predictive insights and strategic partner ecosystems, the path forward is clear: maturity drives impact, and strategy drives growth.

View the infographic and explore the full article >> https://www.groupo.com/designing-partner-programs-for-growth-in-2027

The sun is up, the truck is here, and today's the day! ☀️🚛Join us from 1:00 to 4:00 p.m. at Group O, 4905 77th Ave., Mil...
08/26/2026

The sun is up, the truck is here, and today's the day! ☀️🚛

Join us from 1:00 to 4:00 p.m. at Group O, 4905 77th Ave., Milan, IL, for the Lantech Packaging Tour Open House. See packaging automation in action and connect with our packaging experts. Stop by, ask questions, and discover what's possible for your operation.

We'd love to see you there!

The Lantech Automation Mobile Tour is underway! During its stops in Iowa yesterday, attendees got a firsthand look at p...
08/25/2026

The Lantech Automation Mobile Tour is underway!

During its stops in Iowa yesterday, attendees got a firsthand look at packaging automation solutions.

Join us tomorrow at Group O Headquarters (4905 77th Ave., Milan, IL) from 1:00 p.m. to 4:00 p.m. to tour the Lantech mobile showroom, see equipment demonstrations, and connect with packaging automation experts.

Learn more: https://bit.ly/PackagingTour

08/25/2026

Channel partners are evolving. Is your incentive strategy evolving too?

As organizations plan for 2027, leading channel programs are shifting beyond traditional rebates and volume targets.

The focus is increasingly on rewarding the behaviors that drive growth, improving partner engagement, and creating greater transparency through technology and data.

In the latest installment of our 2026 Incentive Strategy Roadmap, Paul Flemr explores:
• Partner and channel incentive strategies for 2027
• Rewarding behaviors, not just transactions
• Improving transparency and partner trust
• Aligning incentives with measurable business outcomes
• Compliance considerations that support long-term success

Read the article >> https://www.groupo.com/designing-partner-programs-for-growth-in-2027

Utilities are being asked to do more with less while managing increasingly complex programs, evolving customer expectati...
08/24/2026

Utilities are being asked to do more with less while managing increasingly complex programs, evolving customer expectations, and growing operational demands.

From customer care and rebate processing to payments, fulfillment, and participant engagement, the challenge isn't finding more vendors. It's finding the right partners to support the services that matter most.

Paul Flemr shares perspectives on how utilities and implementation partners can simplify operations while maintaining flexibility and improving the customer experience.

Read the article here: >> https://www.groupo.com/utilities-simplify-flexible-partners

This month, our employee spotlight is on Ashlea Branch!For the past four years, Ashlea has helped drive success as a pro...
08/21/2026

This month, our employee spotlight is on Ashlea Branch!

For the past four years, Ashlea has helped drive success as a program manager. She enjoys collaborating with peers and operations partners to keep complex projects running smoothly and delivering results for clients.

Beyond her day-to-day role, Ashlea is an active in supporting community outreach efforts, employee engagement activities, and fundraisers that help strengthen our culture at Group O.

Fun fact: In 2020, Ashlea traded city life for seven acres in the country, where she lives with her two children, two horses, three dogs, and more chickens than she can count. When she's not working, you'll likely find her outdoors spending time with family and friends.

Thank you, Ashlea, for the impact you make every day at Group O!

Utility programs are becoming more complex but managing them doesn't have to be.From customer care and rebate processing...
08/20/2026

Utility programs are becoming more complex but managing them doesn't have to be.

From customer care and rebate processing to payments, fulfillment, reporting, and participant engagement, utilities and implementation partners are looking for flexible ways to streamline operations and improve the customer experience.

Explore how leading organizations are simplifying program support while maintaining flexibility: 🔗 Read the article: https://www.groupo.com/utilities-simplify-flexible-partners

Address

4905 77th Avenue E
Milan, IL
61264

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+13097368100

Website

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