08/18/2026
Today we have had 11 of our long-standing clients inform us that our new client is attempting to ruin our reputation with their personal Monroe Moms FB platform. We have built a solid reputation over the years. For the first time in 6 years we find it necessary for our business sake to respond here, as the person has blocked us from explanation on their post.
Our new client has an Airbnb, we did not know this. They mentioned that they do not live at this house full time. That's all we knew. At the 3rd pickup we realized it was Airbnb linen maintenance. Although we do service Airbnbs, we do not advertise that service to our residential clientele in the Monroe FB pages, our commercial advertisements are not shared with families. Commercial clients are also billed at different rates because of the massive bulk. Linens require many extra man hours, drying time.
We respectfully informed the new client, that for the NEXT pick up, it will have to be billed accordingly, (commercial rates). One week prior to this, they had put 6 comforters in with linens. That's 10 hours of labor combined. I again politely let them know that it's $10 a comforter. I only charged for 3 because they did not know. Our fault. Our loss. They thanked us for meeting them halfway. The combination of these 2 issues has apparently sent her over the edge. Although nothing happened to her personally other than, getting discounted and free services from us and her not wanting to use our services anymore. She has become malicious and vindictive in the blink of an eye. Unfortunately she had become very distraught. This morning I dropped off their last load (6 hours of labor) completely free of charge. We hope that a one time, irate vindictive customer does not have the power to destroy a family business. I want to thank everyone that contacted me today. 🙏
