SBE - Service Business Evolution

09/04/2026

09/02/2026

⏰ Just one week to go!

Our Trusted Technician Regional Training is almost here.

📅 September 9-10, 2026
📍 Davenport, IA

Give your technicians the tools to:
✅ Build trust with customers
✅ Improve close rates
✅ Increase average tickets
✅ Create better customer experiences on every call

📍 There's still time to secure your team's spot:
https://sbeodyssey.com/regional-training

08/31/2026

🚨 Are your CSRs making these 3 common mistakes?

From winging it to letting repetition become indifference, small mistakes can have a big impact on the customer experience.

🎧 Hear Coach Louis and Coach Gabe break them down on the latest Leading HVAC Podcast.
https://open.spotify.com/episode/0xSS52p296711cA5V6kDdp?si=4057c234fb1f4cd5

08/27/2026

Your CSR and Dispatch team sets the tone for every customer interaction, and every booked call starts with them.

Join SBE’s Virtual CSR & Dispatch Training Camp to strengthen the skills that help your team:
✅ Increase booking rates and revenue per call
✅ Improve scheduling and dispatch decisions
✅ Handle price shoppers and callbacks more effectively
✅ Create a better customer experience from the first call

📅 September 22–23
📍 Virtual Training (Online)
🎟️ Register here: https://sbeodyssey.com/regional-training

Equip your front-line team with the tools to turn more opportunities into results.

08/19/2026

Great technicians don’t just fix problems; they build trust, create confidence, and uncover opportunities during every customer interaction.

Our Trusted Technician Regional Training is designed to help service technicians improve communication, strengthen customer relationships, and create more value during every call, helping contractors increase close rates, improve average tickets, and grow revenue from the opportunities already in front of them.

Through hands-on training, real-world scenarios, and practical skills your team can apply immediately, technicians will learn how to deliver a better customer experience while driving stronger results.

Reserve your team’s spot:
https://sbeodyssey.com/regional-training

08/11/2026

Referrals shouldn’t be a happy accident.

For most home service businesses, some of their best customers come from referrals.

But here’s the problem:
- Too many companies rely on referrals to happen naturally.
- A technician delivers a great experience.
- The customer is impressed.
- They may even know someone who needs your services.

But unless someone asks for the referral and there’s a system in place to follow up, nothing happens.

That’s where ReferPro comes in.
🔧 Technician delivers a great experience
🤝 Technician asks for a referral
⚙️ ReferPro automates the follow-up
🏠 Referral becomes a new customer

ReferPro helps HVAC, plumbing, roofing, and electrical companies turn referrals into a repeatable growth channel instead of leaving new business to chance.

SBE members can access an exclusive offer.

🔗Learn more https://sbeodyssey.com/partners/referpro?utm_source=facebook&utm_medium=Social&utm_campaign=ReferPro

08/05/2026

Your customers are already your best referral source. Are you making it easy for them to refer you?

At SBE, we’re always looking for tools that help our members improve their businesses, increase revenue, and create better customer experiences.

That’s why we partnered with ReferPro, a referral automation and marketing platform built specifically for home service businesses. 🤝

With ReferPro, contractors can create a more consistent referral process instead of relying on word-of-mouth to happen by chance.

And the best part? SBE members get access to an exclusive offer you won’t find anywhere else.

Discover how ReferPro can help you turn more happy customers into new opportunities.

🔗 Learn more about this exclusive SBE member benefit: https://sbeodyssey.com/partners/referpro?utm_source=facebook&utm_medium=Social&utm_campaign=ReferPro

07/30/2026

Summer isn't just about today's calls. It's about filling your board for the months ahead.

Every maintenance agreement your team sells today creates future opportunities for recurring revenue, stronger customer relationships, and a more predictable schedule when demand slows down.

That's why SBE and Free-2-Grow make such a powerful combination.

🔹 SBE helps contractors build profitable maintenance agreement programs by training technicians to confidently present memberships and creating systems that drive long-term customer retention.

🔹 Free2Grow helps you protect that recurring revenue with AI-powered outbound calls and texts that automatically follow up with customers when their maintenance agreements are nearing expiration.

The result?
More maintenance agreements sold today. More renewals tomorrow. More recurring revenue all year long.

Ready to build a maintenance agreement program that keeps your schedule full year-round? Book a free strategy call with SBE today. https://sbeodyssey.com/partners/sbe-f2g

Learn how Free2Grow can automate your maintenance agreement renewals and customer follow-up to help you capture every revenue opportunity. http://free-2-grow.com/partners-single/sbe

07/29/2026

Your best source of new business may already be in your customer base.

Home service businesses run on trust. And when customers trust you, they’re more likely to recommend you to the people they know.

The challenge? Most referrals aren’t followed up with consistently or turned into a repeatable growth channel.

That’s why SBE and ReferPro have partnered together. 🤝

Together, we’re helping home service businesses:
✅ Create more referral opportunities
✅ Automate referral follow-up
✅ Build trust that leads to more jobs
✅ Turn customer relationships into long-term growth

SBE members can take advantage of an exclusive offer from ReferPro.

🔗 Learn more: https://sbeodyssey.com/partners/referpro?utm_source=facebook&utm_medium=Social&utm_campaign=ReferPro

Train your techs. Automate your referrals. Grow your business.