Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events. If your business is like many others, you see time and money wasted because of communication problems. The other result of ineffective communication is misery. Eighty p
ercent of corporate waste can be attributed to deficient communication. By providing business writing and public speaking training, businesses allow individuals to write and create and presentations that are clear to audiences. Through Customer Service or UB4I® Sales Training, attendees develop skills to serve clients more effectively, increasing client retention and sales. Leadership Development classes ensure that participants build character and set better examples for those around them. An energetic and vibrant speaker inspires your audience to reach greater achievements and grow your business. Providing communication skills training for individuals and businesses means that your organization will grow in these areas:
• Increased perception of credibility
• Higher employee productivity
• Consistent accuracy
• Saved time
• Increased profits
• Correctness
• High morale
• Greater respect among staff and leaders
Since 2001, Improving Communications has provided trainings to employees of companies such as The Consolidated Edison Company of New York, The Estée Lauder Companies, Madison Square Garden, Cablevision, DealerTrack Technologies, annalect, Modell’s Sporting Goods, and TransRE. Combining instructional experience and expertise in educating individuals with a focus on language enables Improving Communications to help you maximize your most important resource—your people. Improving Communications Values
Your work is important, so training is conducted onsite. This ensures a minimum of disruption in your employees' workday. You have different wants and needs for your staff. Improving Communications offers customized sessions and workshops. Your staff members learn differently from each other. Improving Communications trainings respond to different learning styles. Group time is used for common needs. Individual time is provided for employee-specific development. You want the best. Improving Communications is fully committed to nothing less than excellence. The high-quality training provided brings together selected instructors with many years of educational classroom experience. You want results. We prepare clients to succeed. To do this, achievements are highlighted as participants communicate more effectively. COURSE OFFERINGS
Business Grammar & Usage
• Know the Parts of Speech and their correct uses;
• Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
• Be able to create Plurals and Possessives accurately and with certainty;
• Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation; and
• Create original email / documents to employ newly-learned class material. Effective Business Writing
• Gain greater awareness of your audience and how to communicate ideas more effectively;
• Organize your writing, following guidelines for correct sentence structure, writing style, organization, and agreement;
• Know and apply the rules of punctuation, spelling, and mechanics; and
• Edit your own writing with confidence. Introduction to Public Speaking
• Communicate clearly and with conviction;
• Project a confident, positive, and credible image;
• Overcome nervousness;
• Edit your own speeches with confidence.
• Motivate and persuade the audience with facts and examples;
• Use body language (gestures, movement, posture, eye contact) to increase understanding;
• Accept questions and respond with clear and well-thought-out answers;
• Be more relaxed and natural when making presentations; and
• Involve participants and achieve the desired results. Executive Presentation Skills
• Increase abilities to deliver engaging and motivating presentations, inspiring all to deliver better service;
• Convey genuine enthusiasm and sincerity to get true buy-in from the audience;
• Strengthen professionalism and formality, enhancing capabilities and elevating the level of support; and
• Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience. Improving Customer Service
Customer Service can be seen as an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.
• Focus on others to project a positive customer-centered environment, representing the organization in the best light;
• Create a collaborative team environment of established common goals and visions creating buy-in and compliance from employees;
• Communicate clearly with conviction, projecting greater credibility;
• Inspire staff to take ownership of their jobs and to take initiative with customers;
• Identify customer characteristics, respond tactfully, and provide solutions for all;
• Create positive diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
• Review and share customer-service best practices, increasing the organization's ability to add value, ask for referrals/testimonials, and follow up with existing customers, ultimately translating into repeat business. Leadership & Management Development
Leaders and managers are responsible for people. Companies that value people and training know that their greatest asset is, in fact, the people that move the business closer to its vision. Help the directors in your company develop the people skills necessary to move their staff to the business's desired goal. Provide training for them to improve as leaders and managers. The Improving Communications Course
The best communicators are the ones who write and speak in a way that attracts and persuades others into action. Take the Improving Communications Course—Master skills that are necessary in today’s competitive business environment. Learn to write and speak in a way that elevates you as a leader with increased confidence and enthusiasm. Business English for Non-Native Speakers
Improved English skills mean increased customer and job satisfaction, more productive employees, an increased potential for advancement, and a public perception of greater expertise. The Improving Communications Business English for Non-Native Speakers Course is designed for professionals who know English - but need to express themselves more effectively. ESL staff will learn the tools necessary for positive exchange of ideas. Human Resources Management Essentials
This seminar is ideal for those who are just starting out in the HR profession, perform HR duties, or are looking for an effective way to boost their employee-management skills.
