29/10/2026
Before I ever opened Kajabi, I spent years working in hospitality. That world taught me that people rarely remember the big gestures. They remember the warm welcome at the door, the drink that arrives before they’ve asked for it and the feeling that someone had thought about them before they even walked in.
I call these TNTs, Tiny Noticeable Things, and they shape every course and membership I build.
It might be a welcome email that sounds like you wrote it personally that morning, or a login page that greets new members by name. It could be a gentle check-in when someone hasn’t logged in for a week, or a thoughtful little surprise when they complete a module. Each detail is small on its own, but together they create an experience your clients genuinely talk about.
The best part is that once it’s built, it all runs in the background. Your members feel cared for at every step of their journey and you get to spend your time coaching, creating and living your life.
If you’d love your clients to feel this looked after inside your Kajabi programme, send me a message and let’s talk about creating that experience together.