face2faceHR - Milton Keynes

Name: face2faceHR - Milton Keynes
Address: Station Road, Milton Keynes, MK178RW, GB
Telephone: +447936663314

Home
United Kingdom
Milton Keynes
face2faceHR - Milton Keynes

Call Directions Website Contact the business

Provider of tailored, practical and affordable HR solutions for SME's in and around Milton Keynes

21/10/2026

Remembering Mum today - 3 years gone in a flash ❤️

07/10/2026

Our HR topic for for October is .

Small businesses are targeted by cyber criminals precisely because they often have fewer defences. Most attacks are automated and opportunistic, which means a few sensible habits can make you a much harder target.

Why not download our FREE guide to putting steps in place to protect your : https://face2facehr.com/download/milton-keynes/

05/10/2026

October's is hot off the press and updates you on the new changes happening from the Employment Rights Act plus

▶ the confirmed changed to bereavement rights coming into place next year;
▶ a reminder to not make assumptions about an employee's return to work following maternity leave; and
▶ the number of disabled workers who have experienced workplace conflict.

Click here: https://2828623.hs-sites.com/hr-and-employment-law-update-from-face2facehr-milton-keynes-october-2026

As always please get in touch if you have any queries or require some support.

23/09/2026

Great customer service looks different when it happens through a screen.

Live chat, social media messages, chatbots and other channels are increasingly the first point of contact between and . But the skills that make someone great on the phone don’t always translate automatically to digital interactions.

Effective digital-first training can help teams:
• ✍️ Communicate with warmth and clarity in writing
• 🚨 Recognise urgency and know when to escalate
• 🤖 Work smoothly alongside chatbots and automation
• 🔄 Handle bot-to-human handovers without making customers repeat themselves
• 💡 Build confidence through real-world practice and feedback

With the right training, a digital interaction can feel every bit as personal and supportive as a face-to-face conversation.

🔗 Read the full article: https://face2facehr.com/training-teams-to-handle-digital-first-interactions/

If you would like any further advice on training teams to handle digital-first interaction do get in touch.

15/09/2026

Are your KPIs measuring what matters or just what's easy to measure? How does it work with hybrid working?

Hybrid service delivery has changed how customer service teams work. But many businesses are still using KPIs designed for a single-location setup.

That can distort the picture.

A colleague handling live chat may look “faster” than someone dealing with a complex face-to-face query. But faster doesn’t necessarily mean better.

Before setting KPIs, map the workflow first. Understand the channels, complexity and handoffs involved — then decide what’s genuinely worth measuring.

A useful simple test:
➡️ If improving this KPI wouldn't improve the , why are we measuring it?
➡️ The best KPIs don’t just track activity. They help teams deliver better service.

Read our latest on this topic: https://face2facehr.com/aligning-kpis-and-workflows-for-hybrid-service-delivery/

Let me know if you have any queries

07/09/2026

First Monday of the new month and it's time and this month we look at:

➡️ the Government's zero hours consultation closing,
➡️ a case where an wrongly treated an as having resigned and
➡️ a warning from HMRC regarding schemes claiming to reduce PAYE and National Insurance bills plus much much more

Click here: https://2828623.hs-sites.com/hr-and-employment-law-update-from-face2facehr-milton-keynes-september-2026

If you have any queries do get in touch

07/09/2026

September is here and our monthly FREE includes all you need to know about how to add consistency across your team with regards to customer service when managing remote and in person .

To get your copy, please enter your details below and you’ll also receive our monthly HR newsletter, along with useful HR updates and resources. You can unsubscribe at any time.

Link: https://face2facehr.com/download/milton-keynes/

03/09/2026

Our latest is from a client who wanted to know how they could make feedback a regular part of work without overwhelming the team.

Click here for our on this: https://face2facehr.com/your-questions-answered-how-can-i-make-feedback-a-regular-part-of-work-without-overwhelming-my-team/

If you have any queries please get in touch.

Address

Station Road
Milton Keynes
MK178RW

Telephone

+447936663314

Website

http://face2facehr.com/

Alerts

Be the first to know and let us send you an email when face2faceHR - Milton Keynes posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.