05/05/2026
If your EFTPOS goes down, your business doesn't have to. If you have the right provider, that is.
We've worked hard to build resilience into our EFTPOS fleet. That's why the vast majority of calls into our 24/7 Technical Helpdesk get resolved on the first call. But for the small number of issues that need more than a phone conversation, we have a nationwide network of Field Service Representatives who can get to you when remote support isn't enough. If your terminal needs replacing, we can get one to you overnight or the same day, through our network of Rescue Locations across the country.
Day-to-day, our dedicated Customer Service team can help with billing and general enquiries. If you ever need a quick answer, you can get Technical Support via Live Chat or browse our Help Centre for guides and troubleshooting resources. We also keep your terminals running with software updates and security upgrades managed for you in the background.
For extra peace of mind, there's offline mode, which allows temporary offline processing if you do lose connectivity. You can also add an optional backup SIM so your terminal has a fallback if your Wi-Fi goes down. Our Swap Box service gives you a spare terminal on hand for instant swap-outs, and Terminal Plus helps cover the cost of repair and replacement if a device gets damaged.
If something goes wrong, you're not on your own.