CICM Tanzania

08/03/2025

08/03/2025

🌟 Tanzania Service Excellence Awards 🌟

🏆 Celebrating Service Beyond Expectations!🇹🇿

📅 Date: 28 March 2025
⏰ Time: 06:00 PM – 09:00 PM
📍 Venue: Holiday Inn, Dar es Salaam

🎟️ Tickets & Registration:

Regular Ticket: 280,000 TZS per delegate
Group Discount: 10%
📞 Contact Us:

Email: [email protected] | [email protected]
Phone: 0756-273-992 | 0656-604-737
Reserve your seat today and join us in recognizing excellence in customer service!

07/01/2025

🚀 Unlock Your Potential in 2025! 🌟
The Chartered Institute of Customer Management (CICM) invites you to enroll in our 2025 Certification Programs. Take the next step in your career with:

Certified Customer Experience Professional (CCXP)
Certified Contact Centre Practitioner (CCCP)
Certified Customer Success Champion (CCSC)
Certified Digital Marketer (CDM)
Certified Manager (CM)

💼 Invest in your future today! For more details, contact us via:
📱 WhatsApp: +255 756 273 992
📧 Email: [email protected], [email protected] | [email protected]
🌐 Visit: www.cicmaglobal.com

07/01/2025

🗓️⭐️Public Notice⭐️ 🗓️

We are thrilled to announce that our doors are now open for business as of 6 January 2025! Whether you are a loyal returning customer or a first-time visitor, we warmly welcome you and look forward to serving you with the excellence you’ve come to expect.

⏰Business Hours:
- Monday to Friday: 8:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed

Come and experience our enhanced services and new offerings! We are excited to continue our journey with you.

Thank you for your continued support and patronage.

01/01/2025

Happy New Year 2025 from the Chartered Institute of Customer Management! 🎉
Here’s to another year of delivering excellence, building trust, and inspiring positivity in all we do. Let’s make 2025 a year of growth, success, and exceptional customer experiences! 🌟

09/12/2024

Happy 63 years of independence Tanzania 🇹🇿

25/11/2024

Happy New Week!

20/11/2024

Tunasimama pamoja kuwaombea amani na faraja waliofiwa na wapendwa wao, katika tukio la poromoko la jengo la biashara, Kariakoo. Bwana asimame nanyi nyote.

20/11/2024

We stand together to pray for peace and comfort to those who have lost their loved ones, in the Kariakoo incident. May the Lord stand with you all.

30/10/2024

The Chartered Institute of Customer Management ( CICM), would like to congratulate Aika Mella for becoming a CICM Executive Member (ECICM).

With over 23 years of experience in customer service, corporate governance, and change management, Aika Mella is a seasoned professional dedicated to enhancing client experience and driving organizational excellence. Her skill set includes project management, people management, risk management, and digital transformation.

Her educational background includes a BSc. in Civil Engineering and an MBA in International Business combining technical expertise with a strategic acumen. As a certified board member, Aika Mella brings a comprehensive understanding of governance frameworks and strategic oversight.

She is currently employed by the Standard Chartered Bank Tanzania as a Customer Experience Executive focused on refining and elevating the client experience, while exceeding expectations. Her commitment to optimizing client interactions and implementing transformative solutions positions her as a leader in client satisfaction and operational effectiveness.

Aika Mella now holds the title of ECICM, a prestigious global status that depicts dedication and commitment to CX.

Your decision to join CICM as an Executive Member is greatly appreciated, and we are delighted to have you onboard.

30/10/2024

The Chartered Institute of Customer Management ( CICM) warmly welcomes Maumba as an Executive Member. Mariam is a trailblazing leader who has redefined the client experience and service management landscape across multiple sectors. With over 12 years of experience spanning , , and , she exemplifies exceptional leadership, strategic vision, and a commitment to delivering unparalleled service.

A highly skilled administrative professional, Mariam holds a Bachelor’s Degree in Information Technology from University in Kampala, Uganda, and is a Certified Director with the Institute of Directors in Tanzania ( ). Her extensive expertise and dedication make her an invaluable asset to any organization and a significant addition to CICM.

We are thrilled to have her on board, contributing her knowledge and passion to further elevate the standards of customer management.

29/10/2024

Happy Birthday to our Executive Director, Dr. Rinos Mautsa! 🎉 Your dedication, vision, and passion inspire us every day. Thank you for your outstanding leadership and for always pushing us toward excellence. Wishing you a fantastic year ahead filled with success, joy, and new achievements. Here’s to many more years of making a lasting impact! 🥳
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