05/02/2026
A good experience helps people succeed today.
A great experience helps them become more capable tomorrow.
Growth is one of the clearest signs that love has been designed into the way a business operates.
Employees feel it when they are coached, challenged, trusted, and developed.
Customers feel it when your product or service helps them make progress, not just complete a transaction.
Leaders create growth when they stop asking only, “Did the work get done?” and start asking, “Did this person become stronger through the work?”
That shift changes how we delegate.
It changes how we give feedback.
It changes how we build systems.
It changes how we lead.
The goal is not comfort alone.
The goal is capability.
Leadership question:
Where are we helping people complete tasks, but missing the opportunity to help them grow?
- 5 Feelings of Love, "Design Love In", Marcus Buckingham
