Reality Based Group, Inc.

Reality Based Group, Inc. More than just a mystery shopping company, Reality Based Group is your customer experience partner. RBG was the world's first video mystery shopping company.

We started in Texas and have expanded to have an international presence. Because we have been doing video mystery shopping for the past 22 years, we have become the leading experts in the field. This has allowed us to build out additional platforms and solutions designed to measure the customer experience.

Not reports.Not assumptions.Reality.
05/28/2026

Not reports.
Not assumptions.

Reality.

Honoring those who served.
05/25/2026

Honoring those who served.

Attention to detail matters.Get paid to capture real customer experiences.Apply today.
05/22/2026

Attention to detail matters.

Get paid to capture real customer experiences.

Apply today.

Greeting.Engagement.Follow-through.The small moments shape the outcome.We capture them all.
05/18/2026

Greeting.
Engagement.
Follow-through.

The small moments shape the outcome.

We capture them all.

Dave’s Hot ChickenRatings don’t move by accident.Ex*****on does.
05/14/2026

Dave’s Hot Chicken

Ratings don’t move by accident.

Ex*****on does.

05/12/2026

Your customers experience everything.

Now you can too.

Assumptions cost money.We show you what’s actually happening — so you can act on it.
05/08/2026

Assumptions cost money.

We show you what’s actually happening — so you can act on it.

Drybar+35% upsells-15% complaintsWhen you see what’s happening, performance changes.
05/04/2026

Drybar

+35% upsells
-15% complaints

When you see what’s happening, performance changes.

Goodwill Industries International+39% donor retention+15% sales per square foot100% ROIReal interactions.Real outcomes.W...
04/28/2026

Goodwill Industries International

+39% donor retention
+15% sales per square foot
100% ROI

Real interactions.
Real outcomes.

We capture what’s actually happening — so you can improve it.

We capture real interactions.We deliver real data.You make better decisions.That’s how performance improves.
04/24/2026

We capture real interactions.
We deliver real data.

You make better decisions.

That’s how performance improves.

Address

9015 Mountain Ridge Drive Suite 100
Austin, TX
78759

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+18779903456

Website

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