Reality Based Group, Inc.

Reality Based Group, Inc. More than just a mystery shopping company, Reality Based Group is your customer experience partner. RBG was the world's first video mystery shopping company.

We started in Texas and have expanded to have an international presence. Because we have been doing video mystery shopping for the past 22 years, we have become the leading experts in the field. This has allowed us to build out additional platforms and solutions designed to measure the customer experience.

Customers don’t separate one bad interaction from your brand.Consistency matters.
06/23/2026

Customers don’t separate one bad interaction from your brand.

Consistency matters.

Goodwill.Retention isn’t luck.It’s experience.+39% donor retention after identifying the moments that mattered most. ...
06/19/2026

Goodwill.

Retention isn’t luck.

It’s experience.

+39% donor retention after identifying the moments that mattered most.

We capture the reality of your business.The good.The bad.The missed opportunity.
06/15/2026

We capture the reality of your business.

The good.
The bad.
The missed opportunity.

Flexible assignments.Real-world insight.Get paid to capture customer experiences this summer.
06/11/2026

Flexible assignments.
Real-world insight.

Get paid to capture customer experiences this summer.

Summer traffic tests the customer experience.Longer lines.More pressure.Higher expectations.The brands that win stay con...
06/09/2026

Summer traffic tests the customer experience.

Longer lines.
More pressure.
Higher expectations.

The brands that win stay consistent when it gets busy.

06/05/2026

Most brands hear about the experience.

Our partners watch it happen.

The pause.The greeting.The tone.The follow-through.Customer experience lives in the details.We capture them.
06/01/2026

The pause.
The greeting.
The tone.
The follow-through.

Customer experience lives in the details.

We capture them.

Not reports.Not assumptions.Reality.
05/28/2026

Not reports.
Not assumptions.

Reality.

Honoring those who served.
05/25/2026

Honoring those who served.

Address

9015 Mountain Ridge Drive Suite 100
Austin, TX
78759

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+18779903456

Website

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