08/10/2026
Reposting this from my client Judi 411 because it's the exact thing I see on the systems side too.
People come to me thinking they need a new CRM, a better website, a different tool. Sometimes they're right. More often, the tool isn't the problem, it's just where the symptom showed up. The real issue is usually something underneath that never got fixed.
Judi sees this in words. I see it in backends. Same diagnosis, different lens.
Go give her a follow if you haven't already!
Most people who reach out to me think they have a writing problem.
Their website doesn't sound like them anymore. Their LinkedIn profile feels dated. They keep rewriting the same paragraph, convinced the next version will finally be the one that clicks.
Sometimes they're right.
More often, the website is the symptom. It's revealing that the business has changed, and the language hasn't caught up yet.
That's why I almost never start by talking about copy. I'm much more interested in what's changed.
What conversations are you having today that you weren't having three years ago?
What do clients thank you for that your website barely mentions?
What do people consistently misunderstand about what you do?
The answers to those questions almost always tell me more than the words on the page.
I've learned that people like to work through those questions in different ways.
If you're someone who likes to sit with a good question and figure things out on your own, I created the Voice Clarity Workbook for exactly that. It's a self-guided way to uncover what's changed and where your message may have fallen out of step with your business.
If you're the kind of person who likes to gather a little more information before deciding what's next, I've put together an overview of my Make It Easy to Refer You process, including how the Voice Clarity Intensive fits into it.
And if you're reading this thinking, I'd rather just talk it through with another human, book a Clarity Call. We'll spend a few minutes figuring out whether a Voice Clarity Intensive is the right next step.
However you choose to begin, begin with clarity. Everything else gets easier after that.