MBS Administrative Services LLC

09/23/2022

Find your freedom!

Better to just handle things ourselves and rest a bit more comfortable knowing that they’re done exactly as we want them, even if that means less rest.

09/21/2022

Let us handle the calls when your team needs to focus on more pressing matters.

09/18/2022

Are you running from the adaptive challenge?

Most leaders are afraid of delegating because it requires them to relinquish control.

09/16/2022

Can you delegate too much?

Delegating is a management skill, and it may not be intuitive. Managers often progress by proving themselves to be exemplary employees, so jumping in to get the work done may come naturally. But if you aren’t delegating, you’re your own employee—and not a

09/11/2022

E-commerce with a smile is possible.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

09/09/2022

What is the delegation triangle?

Learn to delegate effectively and efficiently (and without regrets.)

09/04/2022

The way your team handles the tough phone call defines your culture.

Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. An AI analysis of more than 1 million customer service calls showed dramatic increases in customer anxiety and frustrations, and reps struggle to effectively respond. To address these challenges, managers....

09/02/2022

“When I talk to managers, I get the feeling that they are important. When I talk to leaders, I get the feeling that I am important.” Alexander den Heijer

08/28/2022

The customer service landscape.

Bad customer service will ruin any previous goodwill and be the end of the line for a customer relationship, but great customer service can both save a customer and create a brand advocate.