Netfor

10/28/2026

"It's just one register. How hard can it be?" Here's what one POS setup involves:

Before the technician arrives, someone has checked the counter, the power, and where the internet comes into the building. The cabling is run. The device is loaded with software and payment settings before it ever leaves the warehouse.

On install day, the hardware gets mounted and connected. Every peripheral gets paired. Payments get tested every way a customer might pay. Every payment device gets logged for compliance, and the tech's ID gets checked before they touch it.

Then staff get trained, and someone stays close through the first rush.

That's one register. Now picture 200 stores. 🏪

10/27/2026

What happens when a multi-location pain management practice stops letting calls go to voicemail?

Here's what one practice on eClinicalWorks has seen since going live in April:
✅ 3,200+ calls handled every month
✅ 533 new patients calling to book each month
✅ 87% of those appointment calls booked by AI
✅ 6.8x ROI

The AI answers instantly, books directly into the EHR, and hands urgent or complex calls to the practice's staff.

The front desk didn't get replaced. It got its time back.

10/20/2026

Where does AI actually make sense in customer experience?

David sees two very different paths: using AI to deliver CX, or trying to turn AI into a fully autonomous worker.

Those approaches come with very different expectations, costs, and challenges.

10/13/2026

SRO GT World Challenge America. Indianapolis Motor Speedway. What a Friday. 🏁

Fun fact: a pit stop and a support call have a lot in common. The best ones are fast, clear, and nobody has to repeat themselves.

Thank you to our partners at CieloVision for bringing us trackside, and to every client who spent the day with us. Fast cars, good competition, and even better people.

Until next time, IMS 🏎️

10/12/2026

A patient calls your clinic at 8:05 on a Monday. The line rings. Rolls to hold. They hang up. By 8:10, they've booked somewhere else.

That's a patient access problem. Patient access is everything that gets a patient into care: scheduling, registration, insurance verification, referrals, and intake.

Most people think of it as a billing function. For specialty practices, it starts at the phone.
📞 42% of calls to medical practices during business hours go unanswered
⏱️ 60% of callers hang up after one minute on hold
🚪 85% of callers who hang up never call back

Patients still want to call. Practices aren't always set up to answer. We broke down what a patient access solution includes and how specialty practices are closing the gap 👇

Learn what a patient access solution includes and how digital tools help orthopedic and pain management practices stop losing new patients at the phone.

10/09/2026

Agent -> Team Lead -> Director. And somewhere in there, a golfer.

That's Tyler Kemp, Netfor's Service Delivery Director, on the newest episode of the Netfor Podcast.

Tyler started on our service desk in 2019 and now runs service delivery across the help desk, contact center, and field services. His take: every service win starts with knowledge.

A few things he covered:
🔹 A human agent can raise their hand when a process is wrong. An AI agent follows it exactly, at scale.
🔹 Most field service jobs are won or lost before the tech ever arrives. The scope of work decides it.
🔹 Scaling your locations? Standardize your technology first.
🔹 "If you need to micromanage your people, you have the wrong people."

Watch or read the full episode: https://hubs.la/Q04zF0jd0

Service delivery success starts with knowledge. Netfor's Tyler Kemp covers AI agents, field service rollouts, and remote leadership.

10/08/2026

Most POS installs don't fail because of the software. They fail because the store wasn't ready.

The cables weren't run. The brackets shipped separately. Nobody owned the cutover.
And with more than half of POS systems in use today over five years old, a lot of brands are about to find out how ready they are.

Our new guide breaks down POS installation from site survey to go-live:
✅ What a POS install includes
✅ The 7-step setup process
✅ Where installs go wrong
✅ DIY vs. POS vendor vs. installation company
✅ What changes at 50 or 500 locations

Step 3 is the one most people skip. Read the full guide 👇 https://hubs.la/Q04zj99n0

Learn how POS installation works, what it costs, and how DIY, vendors, and a POS installation company compare for single stores and multi-location rollouts.

10/07/2026

Big weekend on deck. SRO GT World Challenge America comes to Indianapolis Motor Speedway this October, and Netfor will be trackside with CieloVision, bringing some of our closest partners and clients along for it. 🏁

Good to bring this to our own backyard. Even better company to do it with.

10/05/2026

A patient called. Now what?

For most practices, that one call can kick off an entire workflow:
Patient reaches out → Need identified → Intake captured → Eligibility and scheduling rules checked → Appointment booked or request routed → Information reaches the EHR

And when one step still depends on someone manually picking up the phone, re-entering information, or calling the patient back, the entire process can slow down.

The goal of modern patient intake isn't just to digitize one step.

It's to connect the entire journey from the first interaction to the next step in care.

10/01/2026

A register that's down isn't a minor inconvenience. It's a location that can't take payment 💸

Stores can't afford one-off fixes and inconsistent field support across their footprint. Every site needs the same reliable coverage, whether it's a POS terminal, a self-checkout kiosk, or a payment device that just went dark during a rush.

The fix isn't more technicians. It's the right technicians, consistently deployed, who already know the site and can get equipment back online fast.

See how field service consistency protects revenue at every location: https://hubs.la/Q04wBr4K0