08/18/2026
If your AI pilot ever went quiet instead of failing outright, this session was about exactly that.
The short version: it's rarely the tool. We walked through a real case, a 14-person manufacturer that spent $18,000 on an onboarding pilot and couldn't tell whether it actually worked, because nobody had measured what the old process cost before AI ever entered the picture. Three support reps, three different unwritten ways of answering the same questions, and no baseline to compare the new spend against.
Most AI pilots don't fail loudly. They just go quiet, a subscriptio...
