10/29/2026
Some of the most meaningful relationships you develop over a career begin with something very simple: trying to be helpful.
This handwritten note came from my friend Liz Genovese, MAI, who was a principal at Houlihan & O'Malley Real Estate (a top NYC appraisal firm) and someone we worked with extensively during the Massey Knakal years.
We always had a particularly close relationship with the appraisal community. Whenever we closed a transaction, we would send the appraisers we knew detailed information about the sale through something we called "Sales Data for Appraisers Only" mailings.
And when I say detailed, I mean detailed.
We didn't simply send an address and sale price. We provided the setup for the transaction, including itemized rent rolls, income and expenses, and other information that would help an appraiser understand the economics behind the sale.
We believed that sharing good information helped everyone do their jobs better, and over the years, those exchanges allowed us to develop some wonderful relationships with appraisers throughout the market.
Liz was one of those people.
In 2005, I was honored by Shema Kolainu - Hear Our Voices, a school serving children with autism in Brooklyn. I had become very involved with the organization, helping with fundraising and serving on its board as a strategic advisor.
Liz wasn't able to attend the dinner where I was being honored, but she did something that meant a great deal to me. She took out a full-page tribute in the commemorative journal and sent me this incredibly thoughtful handwritten note.
She certainly didn't have to do either.
But she did.
And clearly it meant something to me, because all these years later, I still have the note.
As I've been going through these old boxes, I'm struck by how many of the things I saved aren't contracts, closing statements or documents commemorating transactions.
They're notes from people.
Little pieces of paper representing relationships that were formed over decades of working together, helping each other and sharing experiences.
The award that evening was certainly meaningful to me. But finding Liz's note all these years later reminded me of something even more important: A career can be measured in transactions, dollars, awards and accomplishments, but a life in business is remembered through people.
What a wonderful memory, precipitated by a thoughtful note from a wonderful person.