The Hart Experience

The Hart Experience Owner of The Hart Experience. We provide customer experience assessmbents and mystery shops for cust We give you a fresh perspective.

We provide customer experience assessmbents and mystery shops for customer faced industries.

Do you and your team have a success mindset that keeps customers returning?
09/09/2026

Do you and your team have a success mindset that keeps customers returning?

Over the holiday weekend, we dined in a couple of restaurants we hadn't been to in a while. We chose First Watch in Surprise, AZ, for breakfast.

Are your employees happy to be there?
09/02/2026

Are your employees happy to be there?

Did you know that when employees are unhappy, it affects your customers' experience? Many times when there is a problem in a restaurant or business, a manager is never seen. This means the employees have to deal with the frustrated customer.

What are some things you and your team can do differently for first-time customers to keep them returning?
08/26/2026

What are some things you and your team can do differently for first-time customers to keep them returning?

How often do you get repeat business? When a new customer comes to your restaurant or business, does your team do anything different? I love going to a new restaurant, and the server reviews the menu. This makes me feel like they truly want me to be comfortable and happy, plus this is a great way to

Do customers feel they can trust your business?
08/19/2026

Do customers feel they can trust your business?

When you buy a car, appliance, bed, TV, etc., you are usually asked if you want an extended warranty to cover your purchase longer.

What are some reasons why once-successful restaurants are closing their doors?
08/12/2026

What are some reasons why once-successful restaurants are closing their doors?

I am sure by now everyone knows that Salad and Go closed all its locations. At one time, I was a big fan of Salad and Go, but in the last few years, not so much.

What makes a customer want to return to your restaurant or business?
08/05/2026

What makes a customer want to return to your restaurant or business?

I recently read an article that John Taffer wrote about key retention, and I thought I would share the information. First-to-Second Visit: 27% - 40% chance a first timer returns, even after a flawless initial experience.

What are your customers saying about their takeout food after they pick it up?
07/29/2026

What are your customers saying about their takeout food after they pick it up?

Remember, a few years ago, how important takeout food was to a restaurant's revenue? It was sometimes the only way restaurants could keep their doors open. What changed? The economy improved, and takeout wasn't as important as dine-in.

How can you stop poor-quality food from being served to customers?
07/22/2026

How can you stop poor-quality food from being served to customers?

We recently ordered two pizzas for carryout from a well-known pizza restaurant in Surprise, AZ. It was the worst pizza we have had in many years.

Who is reviewing your website, apps, and social media sites for accuracy?
07/15/2026

Who is reviewing your website, apps, and social media sites for accuracy?

Are you frustrating or confusing customers with incorrect or outdated information on your website, app, or social media sites? Do business owners understand customers' frustration when they can't find the correct information they need on your site? Often, when this happens, you lose business. This c

Are your servers trained on the 5 Pillars of Service?
07/08/2026

Are your servers trained on the 5 Pillars of Service?

If your servers lack confidence, it's not a personality issue; it's a training issue. Maybe you aren't using the best trainers for the training, or maybe you are putting a server on the floor before they are ready.

Address

610 E. Bell Road
Phoenix, AZ
85022

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 5pm

Telephone

+16027173271

Website

Alerts

Be the first to know and let us send you an email when The Hart Experience posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category