The Hart Experience

05/27/2026

Who wants to give a large tip for subpar service?

In the past two weeks, we have dined in different restaurants in the Phoenix area. We enjoy dining out; however, with the menu prices higher, and the quality of service and food sometimes lacking, it's not so enjoyable as it used to be.

05/20/2026

What makes a customer want to return?

As a business or restaurant owner, do you think your customers don't see the little things you let slide? I recently had an A/C problem, so I contacted the company I have dealt with for years. I pay a monthly maintenance fee, which covers two check-ups a year, plus I get discounts on parts.

05/13/2026

Why should customers return to your restaurant after Restaurant Week?

As we enter Restaurant Week in Phoenix, restaurant owners collaborate with their chefs to create menus that will entice customers to dine at their establishments. Offering a good menu is important; however, giving first-class experiences is what will get customers to return.

05/06/2026

How much demand are you losing because of poor response times?

I read a FSR article written by Winsey and wanted to share the remainder of what he had to say: This is not about removing people from hospitality. It’s about removing the friction around them.

04/29/2026

Is your restaurant losing customers to poor response times?

I read a recent FSR article written by Winsey and wanted to share some of what he had to say: This is not about removing people from hospitality. It’s about removing the friction around them.

04/22/2026

Did you know that great customer experiences start with respecting the customer's time?

When your customer arrives, calls, or writes a review about your business or restaurant, they are expecting you and/or your team's attention. Often, this never happens.

04/15/2026

How are your restaurant teams responding to mistakes?

04/08/2026

How do you make your customers or patients feel when they ask questions regarding your fees?

How often do you, as a customer/patient, feel like you are being taken advantage of or cheated? I recently had a dentist appointment to repair a chipped tooth. This was the second time I had visited this dentist for the same issue.

04/01/2026

Did you know your customers prefer value over cheap?

Many times, we have driven by a restaurant that has a full parking lot and/or people standing outside waiting, yet when we have eaten there, it didn't live up to the hype. Some of these same restaurants that were full and busy have closed their doors abruptly.

03/25/2026

Is your restaurant or business giving a 5-star experience?

In the last few weeks, we have dined or ordered takeout in restaurants in the Phoenix area multiple times. I wish I could say our experiences were all great, but they all need improvement in either service or quality of food, or both, except for one.