Infinity Virtual Answering

06/18/2026

It's getting to be that time of year where summer plans are taking shape, and many of us are looking forward to some downtime!

Medical clinics typically don't get that downtime, but their teams certainly deserve it. That's where we come in!

We provide additional support to help their teams take some well-deserved time to rest and reset.

Read here about how our services help support patient care, including round-the-clock availability.

Understanding why medical businesses should have a virtual receptionist is essential in today's healthcare industry. Unlike traditional receptionists, virtual receptionists work remotely, utilizing technology to communicate with patients and healthcare providers. They can efficiently handle multiple...

06/16/2026

Thank you BNI Cornerstone - London, Ontario for having our very own Kate Harrison speak on behalf of our virtual answer business solutions!

One of the standout speakers at our recent event was Kate Harrison of Infinity Virtual Answering .

Kate is helping businesses eliminate three of the most dangerous words in customer service:

“Leave a message."

Every missed call is a missed opportunity. Whether your team is tied up with customers, out on service calls, grabbing lunch, or simply stretched too thin, potential clients don't always wait for a callback.

After more than 25 years of experience in communications, telecommunications, customer service, technical support, dispatch, and billing, Kate operates around a simple but powerful idea: making sure every call gets answered.

They provides:
✔️ Remote reception services
✔️ Appointment booking
✔️ Emergency response coordination
✔️ Service dispatching
✔️ Data collection and reporting
✔️ Work-alone monitoring

In other words, they handle the critical tasks that keep businesses running smoothly and customers feeling valued.

The financial impact is worth noting too. Hiring a full-time receptionist can cost thousands of dollars each month before taxes and benefits. Many businesses, however, only need a fraction of that time dedicated to call management. Virtual Infinity offers a flexible solution where businesses pay only for the support they actually use.

Beyond her business success, Kate is a Canadian Army veteran, a proud mother of three, grandmother of three (and counting), and someone who genuinely understands the importance of human connection and exceptional service.

If you know a business struggling with missed calls, overwhelmed staff, or growth challenges, this may be exactly the solution they need.

06/09/2026

We love hearing from our clients!

Because of the sensitive and/or confidential nature of many businesses we serve, we don't often get a chance to hear how our daily services make a difference. Thank you for sharing, Martine!

Here's the full review:

Thank You for Your Extraordinary Care Today.

Hi Kate,
I wanted to send a heartfelt note to you and your team regarding the extraordinary call they handled today from a victim of a house fire here in the City of London.

Your team answered the call with professionalism, compassion, and care. They quickly transferred the call to the hotel, ensuring the client had a safe place to land. Within minutes of receiving the SMS notification, we were able to reach out to the client directly and begin supporting them through the housing process for themselves and their four small children.

Because of that quick response, this family was offered a home within approximately 10 minutes of the text being received, and they will be moving in on Tuesday.

This is such a powerful testament to the strength, courage, and commitment your team shows every day. Every call is different. Every call matters. And for families experiencing trauma, that first point of contact can make all the difference.

From the bottom of our hearts — and on behalf of our client, who is incredibly grateful — thank you for the important work you and your team do. You answer each call with care, and today, that care helped a family find safety during one of the hardest moments of their lives.

06/03/2026

🐾 Veterinarians & Animal Clinics: Never miss an urgent call again! 🐾

Pet owners expect immediate, live support for their concerns. Their fur babies are counting on it!

Infinity Virtual Answering provides specialized 24/7 emergency answering, after-hours support, and full appointment management (including confirmations and reminders).

Our team acts just like an in-house receptionist, freeing up your busy vet team to focus on expert patient care, while ensuring your entire family of patients is taken care of. Create custom call rules and determine how each scenario is handled and when calls should route to your team.

Learn more and get started today!

https://infinitytelecentre.com/ontario-answering-services/veterinary-call-answering-services/

05/28/2026

Focus on What Matters!

You didn’t start a business to spend all day on the phone, but those calls are important! How do you manage? Let us handle the front line so you can focus on the big picture: fewer distractions and no missed calls. Win: Win!

Reclaim your time here: https://infinitytelecentre.com/services/

05/25/2026

Not just an answering team. True brand ambassadors. 👨‍💻

📲 We don't just "answer phones."
We train our team to understand your unique business culture and values.

Ask us about our tailored training process designed around each individual business!

https://infinitytelecentre.com/contact-us/

05/22/2026

We’ve seen technology change over time, but one thing remains the same: People want to talk to people. Period.

Trust our 30+ years of experience to represent your brand.

Work with the experts at Infinity Virtual Answering, a dedicated extension to your business.
https://infinitytelecentre.com/services/

05/19/2026

Are you stuck in a post-long weekend catch-up?

Stay on top of things while you're out of the office and don't suffer from the post-long weekend blues! Returning from a long weekend doesn't have to be a mess. Walk into the office with your messages already organized and your appointments scheduled.

Start your week right and get set up with Infinity Virtual Answering services. We can even take your calls while you get caught up, too!

Proudly 100% Canadian owned and operated.

https://infinitytelecentre.com/ontario-answering-services/

05/15/2026

Enjoy the unofficial kick-off to summer this long weekend! We'll be here to handle your calls!

05/12/2026

Customers calling your business expect answers at the end of that call. They want to communicate with a person to have their questions answered. If you aren't there to answer, they’ll find someone who is. Most won't bother to leave a voicemail.

Don't let them hang up and move on to your competitors. Let us answer your calls. We follow your answering rules and route calls according to the needs of your business.

Get started today. It's easier than you might think to get up and running with us!

https://infinitytelecentre.com/getting-started/