10/24/2026
Your product may not mean what you think it means to your customers.
As founders, we can become so focused on perfecting the product, its ingredients, materials, quality and features, that we forget the product is only one part of the story.
For Charlene Li, Founder of EATABLE, customer feedback revealed something much bigger.
Her gourmet popcorn wasn’t simply a premium, clean-label snack. It represented celebration, connection and joy. It was the treat brought to a party, shared around the kitchen table or enjoyed during time with friends.
That insight changed how EATABLE approached its marketing.
Instead of focusing only on what the product contains, the brand began communicating what it brings into people’s lives.
The lesson for every founder: listen closely to how your customers describe your product. They may reveal the emotional benefit and the stronger brand story you couldn’t see from inside the business.
Hear more of Charlene’s journey in Episode 80 of the Chase Your Dreams Podcast: From Kitchen Idea to $1M+: How Charlene Li Built EATABLE.
🎧 Listen at the link in my bio.