07/08/2026
Our Advice Line team deal with a huge variety of questions every week from our clients.
We always aim to select one of the most interesting questions or conundrums every week and share the advice with our network connections. It can often help with a similar situation or it can help for the future.
The range of topics we help our clients navigate never fails to amaze me which is one of the reasons why I love working in Human Resources.
Our question this week is "How long should I wait before progressing to a disciplinary process for an employee who has gone AWOL and made no contact?"
In this instance our client believed the employee had effectively resigned since three days had passed with no contact. However, absence from work alone doesn't usually amount to a resignation. Employers should avoid making assumptions and ensure they follow a reasonable procedure before reaching any conclusions.
Before considering disciplinary action, employers should make reasonable attempts to contact the employee using all available methods, aim to establish the reasons for the absence, check whether there could be an underlying medical, welfare or personal issue and invite the employee to explain their absence if contact is eventually made.
There can be many legitimate reasons for a period of unexplained absence, including ill health, hospitalisation, family emergencies or communication problems.
If the employee remains uncontactable despite reasonable efforts, and there is no satisfactory explanation, the matter may become a disciplinary issue and could ultimately result in dismissal following a fair process.
Try and avoid a knee jerk reaction at all costs, there may be a reasonable explanation for the absence. Oh... and remember and call The HR Dept Highlands, Islands and Moray and we can coach you through options and best practice approaches.
Our clients find our Advice Line solution invaluable support when they need to sense check a situation, check for the safest way forward or simply need a steer in making the right decision for their business. HR advice is unlimited and our clients tell us we are a reassuring presence in their leadership armour.
As always, if you're facing a similar challenge in your organisation, feel free to reach out to The HR Dept Highlands, Islands and Moray for a confidential chat about your options.