10/09/2026
💎 ER Elite: Service Delivery & Operations Leader – Available Now
Each week, we spotlight a standout professional from our ER Elite community – individuals we’ve personally engaged with who are ready to make an impact.
This week features an experienced Service Delivery and Operations professional with 15+ years’ experience across healthcare, corporate and customer-focused environments, combining operational leadership with process improvement, change management and team development.
Career Snapshot:
✅ Extensive experience leading teams and day-to-day operations, with responsibility for performance, productivity, quality, resource planning and service standards
✅ Proven track record of improving processes and service delivery, identifying operational bottlenecks and implementing practical solutions to increase efficiency and reduce delays
✅ Strong change and digital transformation experience, including the successful transition to paperless referral systems and implementation of electronic record platforms
✅ Delivered significant operational improvements, including reducing referral waiting times from 9 weeks to the national 2-week standard
✅ Experienced in using data and management information to identify trends, inform decisions and drive continuous improvement across complex services
✅ Strong people leader, with experience in coaching, performance management, training and development, and building positive, accountable team cultures
✅ Earlier career experience as an Executive Assistant supporting senior leadership, bringing excellent organisational, project coordination, stakeholder management and executive support skills
Now seeking a new opportunity where she can use her operational expertise, leadership capability and passion for continuous improvement to make a genuine difference.
If you're looking for an experienced service delivery professional who can lead teams, improve processes and drive operational excellence, get in touch!
