Redesmere

12/08/2026

Redesmere are proud to partner with the charity Spread a Smile.

Spread a Smile delivers in-person hospital visits, virtual sessions and special events for seriously ill children across the UK. From magicians and musicians to artists and therapy dogs, they bring moments of joy and laughter to children and families during some of the most challenging times.

Their mission is to provide vital opportunities for distraction, meaningful engagement, and the chance for seriously ill children to enjoy being a child.

This year, we’re aiming to raise £6,120 to fund a Spread A Smile therapy dog, supporting their visits to children in hospitals and hospices.

We kicked things with our first fundraising initiative – a team World Cup sweepstake. Throughout the year, the whole Redesmere team will be getting involved through fundraising events, personal challenges, and team activities to support this incredible cause.

We can’t wait to see what we can achieve together over the coming year, because every child deserves a smile.

Link to donate: https://www.justgiving.com/page/redesmere-connect-1?utm_medium=FA&utm_source=CL

27/07/2026

Backlogs aren’t a technology problem, they’re a delivery model problem.

Across the public sector, the default response to growing backlogs is more technology: automation, AI, system upgrades. But in reality, most backlogs persist because scarce specialist capacity is focused on the wrong work.

As queues grow, so does “symptom demand”, progress chasing, repeat contact, and avoidable friction, which further slows delivery and reinforces the cycle.

The organisations making real progress are taking a different approach:
• Protecting judgement and accountability
• Shifting low-value work away from specialists
• Redesigning flow, not just adding automation
• Using AI to support delivery, not replace decision-making

The result is sustainable backlog reduction that holds up under scrutiny, not short-term fixes or pilots that never scale.

At Redesmere, we focus on embedding AI into delivery models that work in practice: accountable, auditable and operationally effective.

Read the full article below 👇

Across the public sector, the default response to growing backlogs is more technology: automation, AI, system upgrades. But in reality, most backlogs persist because scarce specialist capacity is focused on the wrong work.As queues grow, so does “symptom demand”, progress chasing, repeat contact...