21/10/2026
This month's WOW!'s WOW is about recognising Outstanding Customer Care.
Hania from Yorkshire Water was nominated for the exceptional care, professionalism and ownership she showed while supporting a customer through a highly sensitive situation. Despite having no previous experience with a case like this, she quickly recognised the seriousness of the issue, coordinated support and provided reassurance throughout.
Her compassion, maturity and commitment to achieving the right outcome made a real difference when it mattered most. Thank you, Hania, for going above and beyond and being a true credit to the Recovery Team. đź’™
Read more here https://yorkshirewater.thewowawards.co.uk/nomination/524506