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Follow ups are one of those jobs that seem small until they start slipping.One missed follow up might not feel like a bi...
23/06/2026

Follow ups are one of those jobs that seem small until they start slipping.

One missed follow up might not feel like a big problem.

But when customer notes, enquiry stages and next steps are all living in someone’s head, it becomes very easy for things to go quiet.

Not because anyone does not care.

Usually because everyone is busy.

The enquiry came in.
The conversation happened.
The quote was sent.
The client said they would come back.
Someone meant to check in.

Then the week moved on.

A simple follow up process helps stop good opportunities from disappearing.

It does not need to be complicated.

It could be as straightforward as:

Every enquiry has a next action.
Every next action has a date.
Every conversation has a useful note.
Every quiet lead has a planned follow up.

That small amount of structure can make customer follow up feel much more reliable.

A quick thing to try:

Look at your last ten enquiries.

Can you see who needs a follow up, when it should happen and what the last conversation was about?

If not, the issue may not be sales.

It may be that the follow up process needs tightening.

Being busy is not the same as being properly supported.A full task list can make it look like everything is moving.But i...
18/06/2026

Being busy is not the same as being properly supported.

A full task list can make it look like everything is moving.

But if the same person is remembering, chasing, updating, checking and following up, the business can still feel fragile behind the scenes.

Proper support should reduce the amount that has to live in one person’s head.

That might mean:

Customer follow ups are tracked properly.
CRM notes are kept up to date.
Regular admin tasks have a clear rhythm.
Marketing support is planned instead of squeezed in.
Useful documents and templates are easy to find.
Loose ends are picked up before they become problems.

This is not about adding more systems for the sake of it.

It is about making the day to day work easier to manage.

A quick thing to try:

Look at your current task list and mark each task with one of these labels:

Mine
Shared
Could be handed over
Needs a process

If most of the list still says Mine, that is useful information.

It may be time to look at where practical back office support could take some of the pressure off.

I’m curious.If you run a business, what was the first thing you ever handed over to someone else?And did you hand it ove...
16/06/2026

I’m curious.

If you run a business, what was the first thing you ever handed over to someone else?

And did you hand it over confidently, or did you hover around it like a nervous parent on the first day of school?

I ask because people talk about delegation as if it is just a decision.

But I think it is more emotional than that.

Especially when you have built the business yourself.

You know the shortcuts.

You know the client history.

You know why something is done a certain way.

You know what went wrong last time.

You know the thing that is obvious to you, but absolutely not obvious to anyone else.

So it makes sense that handing work over can feel awkward at first.

For me, the handover is the bit that deserves more attention.

Not just “can someone do this task?”

But “do they understand enough to do it properly?”

A small thing to try:

If you are about to hand something over, do not start with your most sensitive or messy task.

Start with something useful but low risk.

Something that happens often.

Something with a clear example.

Something where you can check the outcome easily.

Confidence in delegation usually builds from small wins, not giant leaps.

So, what was the first thing you handed over?

And did it go smoothly, or was it a bit of a learning curve?

Practical support should not leave you wondering what is happening.One of the worries business owners often have about h...
11/06/2026

Practical support should not leave you wondering what is happening.

One of the worries business owners often have about handing work over is that things will disappear into a black hole.

You send the task.

Then you wait.

Then you wonder if it has been picked up.

Then you wonder if you should chase.

Then, instead of feeling supported, you feel like you have another thing to keep an eye on.

That is not how good back office support should feel.

When the work is handled properly, you should know:

What has been picked up
What is waiting on you
What has been completed
What needs a decision
What is coming next

It does not need to be complicated.

A simple weekly update, a shared task board, clear notes in your CRM or a short message at the right time can make a huge difference.

Because reliable support is not only about doing the task.

It is also about giving the business owner confidence that things are moving.

A quick thing to try:

For any task you hand over, agree these three things at the start:

Where will updates live?
When will we check in?
What needs to be flagged straight away?

That small bit of structure can stop a lot of chasing, second guessing and crossed wires.

One of the hardest parts of getting help is deciding where to start.Most business owners do not have one neat task sitti...
09/06/2026

One of the hardest parts of getting help is deciding where to start.

Most business owners do not have one neat task sitting there waiting to be handed over.

They have a bit of admin here, a follow up there, a spreadsheet that needs sorting, a CRM that has not been updated properly, and a pile of “I’ll get to that later” jobs quietly causing stress in the background.

A good place to start is with something that meets three simple tests:

It happens regularly.
It is taking up headspace.
It could be explained with a clear example.

That might be updating customer notes, tidying a tracker, chasing missing information, preparing a regular email, or keeping a follow up process moving.

It does not need to be the biggest job in the business.

Sometimes the best first task is the one that creates a bit of breathing space and helps you build trust in handing things over.

That is often where practical back office support works best.

Small enough to start safely.
Useful enough to make a difference.

A useful starting point:

Write down five tasks you keep putting off.

Then mark each one:

Is it a regular task?
Is it taking up mental load?
Could you explain it with a clear example?

The task with the most ticks is probably your best place to start.

It keeps the decision practical instead of emotional.

Today’s Small Business Week spotlight is Jen Goldie from Beautiful Hypnotherapy.Jen supports people through hypnotherapy...
04/06/2026

Today’s Small Business Week spotlight is Jen Goldie from Beautiful Hypnotherapy.

Jen supports people through hypnotherapy, helping with areas such as stress, confidence, habits, mindset and personal change.

Some businesses deal with things that are very practical. Others deal with things that are deeply personal.

Jen’s work sits in that space where people are often trying to change something that feels stuck, difficult or hard to explain. That needs calm, care and the ability to help people feel safe enough to talk honestly.

She also hosts a radio show, which I think adds another lovely layer to what she does. It gives her a way to open up conversations around wellbeing, mindset, personal stories and the different ways people can move forward when life feels heavy or complicated.

Small businesses are often built around the person behind them.

With Jen, you can really see that. Her work, her conversations and her approach all come back to helping people feel heard, supported and more able to take the next step.

https://www.beautifulhypnotherapy.com/

For Small Business Week, I want to highlight Derek Baillie from DTB Investments.Derek supports individuals and businesse...
04/06/2026

For Small Business Week, I want to highlight Derek Baillie from DTB Investments.

Derek supports individuals and businesses with financial planning, including savings and investments, pensions, protection and mortgages.

Financial advice is one of those areas where people often know they should look at it properly, but put it off because it feels complicated, personal or full of decisions they do not want to get wrong.

That is where good advice really matters.

Derek helps people understand their options, think through what fits their circumstances and make more informed decisions about their future.

Whether someone is reviewing their mortgage, thinking about protection, planning for retirement or trying to make sense of their finances, clarity makes a difference.

That takes Reliability, Diligence and real Expertise.

Small businesses like DTB Investments are a reminder that professional advice is not just about products. It is about trust, guidance and helping people move forward with more confidence.

https://dtbinvestments.co.uk/

For Small Business Week, I’m highlighting Craig Thomas from Craig Thomas Online.Craig works with Shopify businesses, hel...
03/06/2026

For Small Business Week, I’m highlighting Craig Thomas from Craig Thomas Online.

Craig works with Shopify businesses, helping them improve their websites, conversion rates and average order value.

What I respect about Craig’s approach is that he does not just make things look better for the sake of it. He looks at how the site is working, what might be stopping people buying, and how the customer journey can be improved.

For ethical brands, health and wellness businesses, and food and drink companies, that kind of practical website support can make a real difference.

Online sales are not just about having a nice-looking shop. The details matter. The wording, the layout, the buying journey, the trust signals and the small points of friction all add up.

That takes Diligence, Expertise and Collaboration.

If you run a Shopify store and know your website could be working harder, Craig is worth knowing.

https://www.craigthomas.online/

Today’s Small Business Week spotlight is Nick and Heather Landon from Pioneer Leadership.Pioneer Leadership work with sc...
03/06/2026

Today’s Small Business Week spotlight is Nick and Heather Landon from Pioneer Leadership.

Pioneer Leadership work with schools to deliver outdoor learning, leadership days, personal development programmes and Duke of Edinburgh support.

What stands out to me is how seriously they take the impact of their work. It is not just about getting young people outdoors for a nice day away from the classroom. It is about confidence, teamwork, resilience, leadership and helping pupils develop skills they can carry forward.

There is a lot of planning, safety, structure and responsibility behind that.

When you are working with schools and young people, Care and Reliability matter. So does Expertise.

Nick and Heather bring all of that into the work they do.

Small businesses often make a difference in ways that are far bigger than their size suggests, and Pioneer Leadership is a really good example of that.

https://pioneer-leadership.co.uk/

As you may now have guessed for Small Business Week, I’m highlighting some of the brilliant businesses I know and work w...
02/06/2026

As you may now have guessed for Small Business Week, I’m highlighting some of the brilliant businesses I know and work with.

Next it’s Angie Lowe from Ask For Research.

Angie helps organisations make better decisions by actually understanding the people they serve. That might be through customer research, member insight, stakeholder feedback or helping organisations test assumptions before they invest time, money and effort in the wrong direction.

What I really value about Angie’s work is that it brings evidence into conversations that can otherwise be based on guesswork.

For businesses, charities, associations and public sector organisations, that matters.

Good research helps you understand what people need, what they think, what they are struggling with and what would make things better.

If you are making decisions about your audience, customers or members, Angie is someone worth knowing.

https://askforresearch.co.uk/

Address

Wolverhampton
WV68

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 1pm

Telephone

+447968030594

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