ACF Technologies

10/30/2026

Digital banking has changed how customers manage everyday transactions, but it has not eliminated the value of the branch.

The more important question may be what customers need the branch for.
When someone wants help with a complex issue or an important financial decision, access to the right person still matters. Digital tools can make those moments more effective by helping customers schedule the right service and connecting them with the appropriate expertise before they arrive.

One global bank took that approach across more than 500 locations, integrating enterprise appointment scheduling with staff calendars, workforce information, CRM systems, and branch operations.

The goal of digital transformation does not always have to be removing human interaction. Sometimes it is making that interaction easier to access and more valuable.

See how the model works: Implementing Enterprise Omni-Channel Appointment Scheduling with ACF

(https://hubs.li/Q04C1sn20)

ACF client moved appointment scheduling online and managed to integrate multiple systems across 500+ branches bringing improvements to customer experience.

10/29/2026

JFPS 2026 starts this Sunday!

ACF Technologies is excited to be in National Harbor and ready to connect with federal pharmacy professionals throughout the event.

We’re looking forward to meaningful conversations around pharmacy readiness, leadership, and the role technology can play in supporting more connected health care experiences.

Stop by Booth #222 to visit the ACF team.

Learn more: https://hubs.li/Q04sYkTS0

10/28/2026

The Veterans Day 5K is coming up soon, and there is still time to join us.

On Sunday, November 8, runners, walkers, families, and supporters will gather at Mills River Park to honor our veterans and raise funds for Veterans Healing Farm.

The Fun Run Loop begins at 9:45 a.m., followed by the Veterans Day 5K at 10:00 a.m.

As a Silver Sponsor, ACF Technologies is proud to stand behind an event that brings our community together in support of those who have served.
We hope you will join us.

10/28/2026

We’re introducing ACF Tech Talks, a new monthly series created to help ACF Technologies customers build their knowledge of Q-Flow® through practical guidance from our technical experts.

Our first topic is How to Build a New Q-Flow Service on November 10.

Join Evan Romrell, CX Business Executive, Jamey McDonald, Product Alignment Sales Engineer, and members of the ACF technical team for a live walkthrough covering configuration, testing, validation, and best practices.

Choose from two kickoff session times: 11:00 a.m. EST or 3:00 p.m. EST.

ACF TechTalk | How to Build a New Q-Flow® Service | Session 1 (https://hubs.li/Q04B__qG0)

ACF TechTalk | How to Build a New Q-Flow® Service | Session 2 (https://hubs.li/Q04B_-VK0)
Can’t attend live? Register anyway, and we’ll send you a recording of the session afterward.

This is just the beginning. ACF Tech Talks will continue monthly with a new topic and separate registration for each session. Keep a lookout!

10/23/2026

Higher education has added more digital tools to support the student journey, but more technology does not always mean a simpler experience.
Student portals, scheduling systems, mobile apps, service platforms, and departmental tools can create friction when they operate independently.

The opportunity now is to focus on connection.

When student services are supported by better integration, clearer handoffs, and shared visibility, institutions can make it easier for students to navigate services while giving staff a better understanding of demand and activity.

The goal is not necessarily another tool. It is a more connected student experience.

Where could better integration make the biggest difference on your campus?

See how one university connected digital access with student service operations:
https://hubs.li/Q04B_ymc0

With the help of Q-Flow, the University of Hertfordshire was able to implement online appointment scheduling to refine their student journey.

10/22/2026

Foundations enable innovation

You cannot innovate on unstable foundations

Innovation requires trust in the system underneath it.

Without stable foundations, advanced capabilities become fragile and difficult to scale. With strong foundations, innovation becomes safer, faster, and more sustainable.

Foundations determine the future more than features do.

https://hubs.ly/Q04B_F1S0

Discover how modern technology is revolutionizing queue management to enhance customer experience, improve efficiency, and streamline operations.

10/22/2026

JFPS 2026 is right around the corner!

ACF Technologies is looking forward to connecting with federal pharmacy leaders, pharmacists, technicians, and health care professionals in National Harbor.

This year’s theme, “Federal Pharmacy: Honoring America’s Legacy,” celebrates the profession’s lasting impact while looking ahead to the innovations shaping its future.

If you’ll be attending, be sure to stop by Booth #222 and connect with the ACF team.

Event details: https://hubs.li/Q04sYpcW0

10/20/2026

👉Check out Evan's take on why Great People Can't Fix Every Broken Process!

Issue: When a process creates unnecessary friction, frontline employees often compensate by working harder. They answer the same questions, explain confusing steps, and find workarounds to help customers get through the experience.

Solution: Look beyond individual interactions and examine the process itself. Customer journey mapping, operational data, and frontline feedback can help identify where the process—not the people—is creating the problem. Then redesign those steps to make the experience easier for both customers and employees.

Insight: Your best employees shouldn't have to be your workaround for a broken process.

Question: Where in your organization are employees working around a problem that leadership could solve at its source?

10/19/2026

The patient journey is no longer entirely physical or entirely digital.

Patients may move between online scheduling, in-person arrival, multiple departments, virtual appointments, feedback, and follow-up care.

How well those touchpoints connect can shape the overall experience.
At the ACF Healthcare Forum 2026 we will explore the patient journey across both physical and digital interactions.

Join us tomorrow, October 21 at 2:00 p.m.

Register here: ACF Healthcare Forum 2026 | Connecting Every Step of the Patient Journey: From Access to Aftercare
https://bit.ly/3TffQvy?

10/16/2026

One patient. Many touchpoints. One experience.

What happens when those moments work together instead of separately?

We’re exploring that question at the ACF Healthcare Forum 2026 on October 21.

Watch the video for a quick preview, then join the conversation.

Register here: https://bit.ly/3WadvCR