Charlotte Fire Communications "Fire Alarm"

Charlotte Fire Communications "Fire Alarm" We are the 24hr emergency communications center of the Charlotte Fire Department. Farmer. in 1869. In 1900, Charlotte had 26 pull alarms .

Known as 'Alarm', we ensure a prompt response to more than 120,000 calls per year. Charlotte Fire Communications (Fire Alarm - KRM783) is a Division of the Charlotte Fire Department. Located on the second floor of Station 1; Fire Alarm assures the prompt response to more than 120,000 calls for service each year, answering more than 250,000 emergency calls each year. The Charlot

te Fire Department is an Internationally Accredited Agency with 43 fire stations strategically located throughout the City. The various Divisions of the Charlotte Fire Department include: Administration, Operations, Communications, Training, Fire Investigations, Fire Prevention, Fire & Life Safety, Logistics and Emergency Management. How Fire Alarm Began: The pull box alarm was one of the first devices the public could use to alert firemen of an emergency. Prior to the pull box citizens had to run to the town square ring a large bell and continuously yell “fire” until the fire fighters arrived on scene to battle the blaze. In April of 1852, the first practical prototype of the fire telegraphic alarm was developed by two men, Dr. William Channing and Moses G. They acquired a patent in 1854, but it was bought by a man named John Gamewell in 1859. Gamewell now possessing the patents and regional rights to market the fire alarm joined forces with Kennard & Co. and the two began to mass produce the devices and formed the Gamwell Fire Alarm Telegraph Co. Over the next few years Gamewell garnered almost 95% of the pull box alarm market and by 1890 he had systems in 500 cities. The company still exists today and the name has become synonymous with fire protection. By 1911 the count was 48 and over the next 50 years the city would add almost 800 additional units. In 1961 there were 846 functioning alarms; a great number had to be added to service newly annexed areas of Mecklenburg county during the early 1940’s, 50’s and 60’s. With the emergence of the 911 system coupled with the growing abundance of telephones and excess of prank/false calls generated, the late 1970’s saw the removal of the GameWell pull boxes. Charlotte disconnected its boxes on Oct 1, 1979 and they were all completely removed by 1987. There are still some cities like Boston that have kept their master boxes in working order in case of total electrical or wireless failure (since the boxes are telegraph based they do not rely on electricity) Most cities like Charlotte, destroyed them, auctioned them off, or placed them in museums. A lot have ended up in homes of men and women in or associated with the fire service and they have even been turned into street art. NOTE: This website is independently operated and maintained. Any information contained on this site is not endorsed or approved by the Charlotte Fire Department. The views presented do not necessarily represent the views and opinions of the Charlotte Fire Department, City of Charlotte, or its leadership. Questionable, dishonest, or other inappropriate content may be reported to Charlotte Fire Department Administration at 704-336-4174.

08/27/2026

🔥🔥Arriving soon!🔥🔥
SOLD OUT. These silver coins were pre-sold via the North Carolina ESF-2 page. We have gold, numbered, coins that we issue to those that have deployed on our FieldComm Team. Gold coins are NOT for sale!

If you are interested in the silver coin, please message us to be placed on a wait list - in case we do another order.

Today we celebrated the retirement of Angela Frye (Angie, aka ‘Ma’). Angie is retiring with 27 years of public safety se...
08/25/2026

Today we celebrated the retirement of Angela Frye (Angie, aka ‘Ma’). Angie is retiring with 27 years of public safety service having served the Gaston and Charlotte-Mecklenburg Communities in a very special (and stressful) role.

Today was a fun day of celebration, memories and story telling. Very happy to see MANY former ALARM Telecommunicator’s come back to visit and celebrate with us - including one very special former Telecommunicator AND Former Charlotte Fire Chief: Jon Hannan.

A lot of experience walked out our door today, but we are grateful for her service, her friendship and her willingness to serve on the front line of emergency response. Always heard and seldom seen; we are thankful for her commitment to the safety of the Charlotte community and the Charlotte Fire Department.

We love you Angie!

This rescue is a powerful reminder that the team working an incident extends far beyond the firefighters we see on scene...
08/23/2026

This rescue is a powerful reminder that the team working an incident extends far beyond the firefighters we see on scene.

Before Ladder 16 raised a ladder and before Engine 20 made their push to the second floor, Fire Alarm's telecommunicators were already at work.

They answered the calls, gathered critical information from people facing an unimaginable situation, identified that someone was still trapped inside, and quickly relayed those details to responding crews. That information gave firefighters a clearer picture of what they were facing before they ever stepped through the door.

From the voices answering the 911 calls and coordinating information over the radio, to Ladder 16 and Engine 20 making the rescue, to Medic crews providing emergency care, this was truly a team effort.

Every second mattered. Every piece of information mattered. Every person involved mattered.

Outstanding work by the entire team, and special recognition to the telecommunicators whose calm voices, careful questions, and FAST, accurate information helped put responding firefighters in the best possible position to make this rescue.

Different roles. One mission. One team.

That is public safety at its best. 🔥🎧🚒🚑

Big day coming up, Tuesday at 11am as we celebrate our beloved Angie! Stop by Fire House 1 and help send her off to a we...
08/21/2026

Big day coming up, Tuesday at 11am as we celebrate our beloved Angie!

Stop by Fire House 1 and help send her off to a well earned retirement as we celebrate her public service to the Gaston and Charlotte communities!

This week, our FieldComm Team trained on our tactical, cased, DVRS (Digital Vehicular Repeater System) solutions. We cur...
07/22/2026

This week, our FieldComm Team trained on our tactical, cased, DVRS (Digital Vehicular Repeater System) solutions. We currently carry two of these cased solutions on 2 of our FieldComm vehicles (FieldComm-1 and FieldComm-2). We spent some time inside the Belk Theater at Blumenthal Performing Arts Center where we installed a DVRS in one of the emergency stairwells near the fire Alarm control panel and extended an internal antenna into the basement area, patching the MECK-DVRS-D channel (a simplex channel) to one of our normal Operations channels (trunked P25 channel on the Charlotte UASI radio system), allowing communications back to the dispatch center (ALARM). Clear communications was created from the basement level, on all three performance stages, up through the catwalk areas and to the roof. We also noted that our LTE capable portable radios worked as well. Members represented at training this week were from Charlotte Fire Communications, Emergency Management, CMPD, the City of Charlotte Radio Shop, CLT Airport, and Advocate Health.

This morning, our Supervisors assembled for a monthly check-in meeting. Following the morning meeting, Operations Manage...
07/15/2026

This morning, our Supervisors assembled for a monthly check-in meeting. Following the morning meeting, Operations Manager Melissa Lounsbury hosted a COOP (Continuity of Operations) exercise for her team. Breaking up in two groups and partnering with our PSAP partners at Yadkin County Emergency Communications and Transylvania County Emergency Communications; the teams broke down their Communications’ PACE (Primary, Alternate, Contingent, Emergent) plan for 911 Call Rerouting and dispatching. It was excellent training and we appreciate our partners for their help today!

07/07/2026

Last night got really busy, really fast! Could not be more proud of our Telecommunicators who worked multiple incidents on multiple channels for a prolonged time 0 while also handling a high 911 call volume!

Our hearts, thoughts and prayers go out to the Cleveland County EMS family and the entire Cleveland County community fol...
07/06/2026

Our hearts, thoughts and prayers go out to the Cleveland County EMS family and the entire Cleveland County community following their loss today. No words on the impact of this loss.

FOR IMMEDIATE RELEASE: July 6th, 2026

Cleveland County Mourns the Loss of Paramedic/Field Training Officer Ashley Moore

Shelby, North Carolina — It is with sincere regret and heavy hearts that Cleveland County announces the Line of Duty death of Ms. Ashley Moore, Paramedic/Field Training Officer who was killed in the Line of Duty as the result of a traffic collision in Gaston County, North Carolina on Monday, July 6th, 2026.

Ms. Ashley Moore, Paramedic/Field Training Officer served with Cleveland County Emergency Medical Services (EMS) for nine (9) years. She exemplified the highest standards of the EMS profession and dedication to our community.

“Our entire Cleveland County team is grieving the loss of one of our own," said Thomas McNeilly, Emergency Medical Services Director.

"Our immediate priority is supporting Ashley’s family and our first responders during this tragedy. We ask the public to keep their families and our EMS staff in their prayers," stated David B. Cotton, County Manager.

Out of respect for the family’s privacy, no further information or details will be released at this time. An official update regarding memorial services will be provided in the coming days.

Official Press Release: bit.ly/ccems-mourns-loss-of-paramedic

FieldComm and the Mobile Command Post in Uptown this evening for the Charlotte Symphony Orchestra, drone show and the Sk...
07/05/2026

FieldComm and the Mobile Command Post in Uptown this evening for the Charlotte Symphony Orchestra, drone show and the SkyShow Fireworks. Was an excellent event!

Address

221 N Myers Street
Charlotte, NC
28202

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