09/18/2026
When was the last time you sat in your own waiting room?
Clients form an opinion of your practice before they say a word. The chairs. The lighting. What's on the TV. Even what's behind you on a telehealth call.
That space is part of your customer service, whether you've designed it or not.
Try this: sit in your own waiting room for five minutes like a first time client. What would you notice?
New blog post on building consistent client experience.
https://privatepracticebydesign.com/blog/customer-service-in-group-practice-why-a-system-beats-good-instincts