Mak BPO

Name: Mak BPO
Address: 440 E. Washington Street, Syracuse, NY, 13202, US
Telephone: +13152171190

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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Mak BPO, Business consultant, 440 E. Washington Street, Syracuse, NY.

We are a business process outsourcing (BPO) service specializing in medical and law practice support with a dedicated team of experienced professionals and cutting-edge technology solutions.

11/01/2026

🎃 Halloween at Makbpo: Going Beneath the Mask 🔮

Yesterday, we celebrated Halloween a little differently at Makbpo.

Every day, we put on our own kinds of masks: the professional, the problem-solver, the “I’m totally fine” colleague. This year, we decided to use Halloween as a reason to look underneath them and learn a bit more about ourselves through astrology.

To guide us, we welcomed a very special guest and collaborator: The Witch from Eastern Europe ✨

The night started with an educational session on tarot, astrology, and affirmations. Then we were divided into four groups according to the elements we carry within us: 🔥 Fire, 🌍 Earth, 💨 Air, and 💧 Water.

Seeing who landed where gave us a clearer picture of who our colleagues really are, and it sparked some great conversations about how we each think, feel, and work.

After that came the fun part: a Halloween party where we laughed, connected, and enjoyed every moment together as a team.

A huge thank you to The Witch from Eastern Europe for sharing her knowledge and energy with us and for making this Halloween night one we won’t forget. 🧙‍♀️🌙

Moments like these remind us that great teams aren’t built only on work, but on curiosity, connection, and the joy of getting to know the people beside us.

Happy Halloween from all of us at Makbpo! 🦇

10/28/2026

When a practice hands its billing to an outside company, it’s also handing over patient data.

We don’t think that gets enough attention. Most vendor conversations start with price and turnaround time. Security comes up late, if at all, and often gets a one-line answer that sounds reassuring but doesn’t say much.

We’d rather go deeper than that. Before anything is signed, we’re glad to walk a practice through the details that actually matter: whether there’s a Business Associate Agreement in place, who on our team can see patient records and how that access is controlled, whether our compliance has been checked by an independent party or is just a claim on a website, and what our plan is if something ever goes wrong, including how fast you’d hear about it from us.

Those questions are fair, and we’d expect them. The data belongs to your patients and the responsibility sits with you, so trust should come from clear answers, not promises.

At MakBPO, we’re HIPAA compliant and ISO 27001 certified, and we’re always happy to go through all of it.

What’s the one question you’d always want answered before trusting a vendor with your data?

10/22/2026

MakBPO is hiring a Clinical Research Coordinator for our Bitola office. The role supports clinical research sites with regulatory documentation, study tracking, and day-to-day administrative work.

We're looking for someone with hands-on experience in clinical research documentation, a careful eye for accuracy, and a clear, collaborative approach when working with study coordinators and site staff.

Key Responsibilities

👉 Prepare and maintain regulatory documents, including FDA Form 1572
👉 Keep PI and site staff CVs, GCP certificates, and training records current
👉 Review and maintain study and regulatory documents from sites and sponsors
👉 Prepare source documents for study visits according to the protocol Schedule of Activities
👉 Prepare study-related invoices and keep the documentation filed
👉 Coordinate with Study Coordinators and follow up with sites on missing or outstanding visits and documents
👉 Maintain study continuation trackers covering:
- Subjects enrolled, in treatment, and discontinued
- AE/SAE tracking, where applicable
- Current study status
- Outstanding items and required follow-up
👉 Support general regulatory and clinical research administrative tasks as needed

Requirements

⭕ Experience in clinical research, regulatory affairs, clinical research coordination, or a related healthcare field
⭕ Familiarity with FDA Form 1572, GCP, and clinical research terminology
⭕ Experience maintaining PI and site staff CVs and training documentation is a plus
⭕ Excellent attention to detail and accuracy
⭕ Strong organizational and documentation skills
⭕ Ability to keep track of multiple studies, subjects, and visits at once
⭕ Strong written and verbal communication skills
⭕ Proficiency in Microsoft Office
⭕ Ability to work independently and meet deadlines

What We Offer

✅ Competitive base salary
✅ Private health insurance
✅ Room to learn and grow your career
✅ A friendly team you'll actually enjoy working with
✅ A birthday voucher on us
✅ On-site in Bitola

How to Apply

Interested? Send your CV to [email protected].

10/07/2026

A year ago, when Andrijana joined MakBPO, we didn't hesitate. We saw her potential in the first conversation and trusted it from day one.

In Health Information Management, there is little room for error, and every detail matters. Andrijana brings that level of care to everything she does. She is responsible, professional, and consistent, and our clients noticed.

The proof is in what came next. Clients who started with one role began asking about others, and conversations we hadn't planned for became real opportunities. 🚀 That kind of growth only comes from hard work and trust, and Andrijana truly embodies both.

Thank you, Andrijana, for a great first year. We're glad you're on our team.❤️

09/30/2026

We're expanding our healthcare operations team and looking for an experienced Credentialing Specialist to help keep our providers verified, compliant, and ready to deliver exceptional care.

If you have a keen eye for detail, strong knowledge of credentialing standards, and a commitment to accuracy, we'd love to hear from you.

Responsibilities:

❇️ Manage provider credentialing and recredentialing processes.
❇️ Complete and maintain provider credentialing applications.
❇️ Verify licenses, certifications, education, training, work history, and other provider credentials.
❇️ Manage and maintain CAQH profiles and provider information.
❇️ Assist with insurance payer enrollment and revalidation.
❇️ Track credentialing and enrollment applications and follow up on outstanding requests.
❇️ Maintain accurate provider files and monitor license and certification expirations.
❇️ Communicate with providers, payers, and credentialing organizations.

Requirements:

❇️ Previous experience in healthcare credentialing and/or provider enrollment.
❇️ Knowledge of CAQH and insurance payer enrollment processes.
❇️ Strong knowledge of healthcare terminology.
❇️ Excellent organizational and communication skills.
❇️ Strong attention to detail and ability to manage multiple providers and deadlines.
❇️ Experience with NPI, Medicare, Medicaid, and commercial payer enrollment is a plus.

Apply today at [email protected] and play a key role in supporting the quality and safety of the care we provide.

09/30/2026

We're growing our healthcare team and looking for a skilled Cancer Registry Specialist. ✅

If you have a sharp eye for detail, deep registry expertise, and a passion for accurate data that drives better care, we'd love to meet you.

Responsibilities:

✴️ Review and abstract cancer cases from medical records.
✴️ Collect and accurately enter patient, diagnosis, staging, treatment, and follow-up information.
✴️ Maintain accurate and complete cancer registry records.
✴️ Ensure compliance with applicable cancer registry standards and reporting requirements.
✴️ Perform data quality checks and resolve discrepancies.
✴️ Collaborate with clinical and administrative teams as needed.

Requirements:

✴️ Previous experience in cancer registry or oncology data abstraction.
✴️ Strong knowledge of medical terminology and oncology documentation.
✴️ Excellent attention to detail and organizational skills.
✴️ Ability to work independently and meet deadlines.
✴️ CTR certification is preferred.
✴️ Experience with cancer registry software and electronic medical records is a plus.

If this sounds like a position for you, send in your CV at [email protected] 📥

09/25/2026

Most companies don't lose money on strategy.

They lose it on operations that never got fixed: billing errors, slow support tickets, admin work eating up hours that should go to growth.

That's the gap MakBPO fills.

We provide outsourced teams across:

▶️ Medical billing & coding
▶️ Healthcare support & RCM
▶️ Customer support
▶️ Data entry & management
▶️ Legal support
▶️ Digital marketing
▶️ Administrative & project support
▶️ Custom software development

We're headquartered in Syracuse, NY, with operations in North Macedonia, which means U.S. oversight and standards, paired with a team structure built for cost efficiency and scale.

If your business is spending more time managing operations than growing them, that's usually a sign the work belongs with a dedicated team, not another hire.

Learn more: www.makbpo.com

09/25/2026

One Year In, and Already Indispensable! 🎉

We're marking a special milestone at MakBPO today: Ariton's 1st work anniversary!

Ariton excels as a Medical Biller, bringing a background that truly sets him apart. He holds a degree in Dentistry, giving him a clinical edge most in the field simply don't have. Then there's his English. It's so polished and natural that native speakers regularly ask where he's originally from, assuming he grew up in the US.

Skilled, professional, and genuinely a pleasure to work with, Ariton is exactly the kind of teammate every manager hopes for. We're lucky to have him on board.

Happy anniversary, Ariton Abdiju! Thank you for everything you bring to the team. 👏

09/23/2026

📢We're hiring: Scheduling Agent (Healthcare)

MakBPO is looking for a Scheduling Agent to join our healthcare team. We are looking for detail-oriented, patient-satisfaction-focused Scheduling Agents to join our healthcare team.

The ideal candidates will be responsible for handling incoming patient calls, scheduling appointments accurately and efficiently, and providing a positive and professional patient experience.

Key Responsibilities:

🟢 Schedule, reschedule, and cancel patient appointments accurately.
🟢 Ensure patient satisfaction is maintained throughout every interaction.
🟢 Pay close attention to detail when entering and verifying patient information.
🟢 Work quickly and efficiently while maintaining accuracy and quality.
🟢 Handle approximately 80–110 incoming calls per day.
🟢 Follow established scheduling procedures and workflows.
🟢 Communicate clearly and professionally with patients and internal teams.

What We’re Looking For:

🟢 Excellent communication and customer service skills.
🟢 Strong attention to detail.
🟢 Ability to work efficiently in a fast-paced healthcare environment.
🟢 Patient, empathetic, and professional approach.
🟢 Ability to multitask and manage a high volume of calls.
🟢 Previous healthcare scheduling, call center, or patient-facing experience is preferred.
🟢 Strong English communication skills.

If you are organized, patient-focused, and thrive in a fast-paced environment, we would love to hear from you!

09/21/2026

Happy 1 year anniversary, Nikola Ilievski! 🎉

The perfect way to start the week: celebrating the man behind HR at MakBPO.

Nikola is the most experienced member of our team, and it shows. Years of working across different roles, industries and with all kinds of people gave him a natural gift for understanding people, something no training manual can teach.

From in-office issues to requests that go way beyond his job description, Nikola always shows up: patient, fair, and ready to help.

One year in, and we can't imagine the team without him. Here's to many more!

Thank you, Nikola. 🙏

Address

440 E. Washington Street
Syracuse, NY
13202

Telephone

+13152171190

Website

https://makbpo.com/

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