What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

http://hastings.actioncoach.co.uk/

ActionCOACH Hastings, Hastings (2026)

26/10/2026

Having a process written down doesn't mean your team can follow it.

You might have checklists, procedures and systems that explain how things should be done.

But what happens when something unexpected comes up?

If the answer is always “Ask the boss”, there's probably still something missing.

A system should help your team understand what's expected, where their responsibilities begin and what decisions they can make themselves.

Otherwise, you can spend just as much time checking, correcting and answering questions as you did before introducing it.

And that's hardly the freedom most business owners were hoping for.

It's worth asking yourself a simple question.

Are your systems helping the business run, or are you still the system?

My latest blog looks at why business processes can become too dependent on the owner and why that's worth addressing.

Read the full blog here:
www.business.actioncoach.co.uk/coaches-articles/simon-marshall-why-your-systems-only-work-when-youre-in-the-room

23/10/2026

What happens in your business when you're not there?

Does the team know what needs to be done, or does everything start coming back to you?

A customer has a question. Someone needs to make a decision. Something doesn't go quite to plan.

Before long, your phone is ringing and you're back solving problems you thought you'd delegated.

You might have processes in place, but if they only work when you're available to oversee them, how effective are they really?

Good business systems should give people the clarity and confidence to do their jobs without constantly needing your involvement.

In my latest blog, I explore why some business systems depend too heavily on the owner and what that means for the future of the business.

Read the full blog here:
www.business.actioncoach.co.uk/coaches-articles/simon-marshall-why-your-systems-only-work-when-youre-in-the-room

22/10/2026

In this episode of Business Spotlight, Simon Marshall sits down with Nick Huxsted to talk through the decisions, setbacks and turning points that have shaped his path in business.

The conversation covers the realities of building something from the ground up, the lessons learned along the way, and the thinking that guides how Nick approaches growth today.

You can get in touch with Nick here on LinkedIn: www.linkedin.com/in/nick-huxsted-bb02901/

🔔 Want your business to be featured as our next Business Spotlight? Book in your FREE podcast slot today via our website: www.businessspotlightseries.com

This channel explores everything from UK business strategies to starting your own business in the UK. Gain exclusive insights for UK-based entrepreneurs and learn how to manage your own business, understand any business, and promote your business effectively.

Discover tips on how to market your service business, start a restaurant business in the UK, and even how to start your own business with no money. Follow along for valuable advice on building, managing, and growing your business.

22/10/2026

In this episode of Business Spotlight, Simon Marshall sits down with Nick Huxsted to talk through the decisions, setbacks and turning points that have shaped his path in business.

The conversation covers the realities of building something from the ground up, the lessons learned along the way, and the thinking that guides how Nick approaches growth today.

You can get in touch with Nick here on LinkedIn: www.linkedin.com/in/nick-huxsted-bb02901/

🔔 Want your business to be featured as our next Business Spotlight? Book in your FREE podcast slot today via our website: www.businessspotlightseries.com

This channel explores everything from UK business strategies to starting your own business in the UK. Gain exclusive insights for UK-based entrepreneurs and learn how to manage your own business, understand any business, and promote your business effectively.

Discover tips on how to market your service business, start a restaurant business in the UK, and even how to start your own business with no money. Follow along for valuable advice on building, managing, and growing your business.

21/10/2026

In this episode of Business Spotlight, Simon Marshall sits down with Joshua Deshmukh-Hayes to talk through the decisions, setbacks and turning points that have shaped his path in business.

The conversation covers the realities of building something from the ground up, the lessons learned along the way, and the thinking that guides how Joshua approaches growth today.

21/10/2026

In this episode of Business Spotlight, Simon Marshall sits down with Joshua Deshmukh-Hayes to talk through the decisions, setbacks and turning points that have shaped his path in business.

The conversation covers the realities of building something from the ground up, the lessons learned along the way, and the thinking that guides how Joshua approaches growth today.

20/10/2026

What does it really take to build, scale and sustain a successful business without losing the human connection?

In this episode, I’m joined by Lynda Howarth, co-founder of Perfect Reception, a Kent-based telephone answering and virtual reception service supporting hundreds of businesses across the UK. Lynda shares the fascinating story behind her entrepreneurial journey from building and exiting multiple fitness businesses to creating Perfect Reception almost by accident, and eventually turning it into the business it is today.

We talk about entrepreneurship, business growth, burnout, scaling, customer service, AI, automation and the importance of knowing your numbers. Lynda also shares her perspective on one of the biggest questions facing businesses today: Can AI improve customer service without replacing the human connection?

We explore where AI can help, where human interaction still matters, and why a hybrid approach could be the future of customer service. I

n this episode, we discuss:
• Lynda’s journey from the creative arts into entrepreneurship
• Building and scaling multiple fitness businesses
• How burnout changed Lynda’s approach to business
• The unexpected origins of Perfect Reception
• Growing a telephone answering and virtual reception business
• AI receptionists vs human receptionists
• Why human connection still matters in customer service
• Using AI and automation to improve business operations
• The challenges of scaling a people-focused business
• How to scale without losing company culture
• Training teams and maintaining consistent customer service
• Why every entrepreneur needs to know their numbers
• Using daily reporting to keep a business accountable
• The importance of facing business problems rather than ignoring them

Lynda’s biggest piece of advice for business owners? Know your numbers. Keep your eyes open. And don’t kid yourself about the problems in your business.

20/10/2026

What does it really take to build, scale and sustain a successful business without losing the human connection?

In this episode, I’m joined by Lynda Howarth, co-founder of Perfect Reception, a Kent-based telephone answering and virtual reception service supporting hundreds of businesses across the UK. Lynda shares the fascinating story behind her entrepreneurial journey from building and exiting multiple fitness businesses to creating Perfect Reception almost by accident, and eventually turning it into the business it is today.

We talk about entrepreneurship, business growth, burnout, scaling, customer service, AI, automation and the importance of knowing your numbers. Lynda also shares her perspective on one of the biggest questions facing businesses today: Can AI improve customer service without replacing the human connection?

We explore where AI can help, where human interaction still matters, and why a hybrid approach could be the future of customer service. I

n this episode, we discuss:
• Lynda’s journey from the creative arts into entrepreneurship
• Building and scaling multiple fitness businesses
• How burnout changed Lynda’s approach to business
• The unexpected origins of Perfect Reception
• Growing a telephone answering and virtual reception business
• AI receptionists vs human receptionists
• Why human connection still matters in customer service
• Using AI and automation to improve business operations
• The challenges of scaling a people-focused business
• How to scale without losing company culture
• Training teams and maintaining consistent customer service
• Why every entrepreneur needs to know their numbers
• Using daily reporting to keep a business accountable
• The importance of facing business problems rather than ignoring them

Lynda’s biggest piece of advice for business owners? Know your numbers. Keep your eyes open. And don’t kid yourself about the problems in your business.

19/10/2026

What does it really take to build a successful financial advice and wealth management business from the ground up?

In this episode, we’re joined by Simon Munday, Founder and Director of Prosperity IFA, an independent financial advice firm supporting clients with wealth management, pensions, retirement planning, inheritance tax planning and long-term financial goals. Simon shares the story behind his journey from banking and stockbroking to launching Prosperity IFA in 2012 starting as a one-man business and growing into a firm with multiple offices, nine advisers and around £320 million of client money under management.

We explore the realities of starting and scaling a financial services business, including the challenges of FCA regulation, building trust with clients, competing against large national wealth management firms and using technology to create more time for meaningful client relationships. Simon also explains why independence, service and client referrals have been so important to Prosperity IFA’s growth, as well as the role that acquisitions and strategic partnerships have played in the business’s development.

We also discuss:
• How to compete with much larger financial services firms
• Why trust is essential when managing people’s life savings
• The importance of client referrals and building a strong reputation
• Growing a business through organic growth and acquisitions
• Simon’s ambition to reach £1 billion in assets under management
• The challenges facing the financial services industry
• Why consumers should check that their financial adviser is properly regulated
• The impact of AI and technology on financial advice
• Learning to delegate and build the right team
• The realities of becoming a business owner
• Simon’s advice for anyone thinking about starting their own business

Simon’s message for aspiring entrepreneurs is simple: have the courage of your convictions, listen to feedback, adapt when necessary and stay focused on the value you can create for other people.

19/10/2026

What does it really take to build a successful financial advice and wealth management business from the ground up?

In this episode, we’re joined by Simon Munday, Founder and Director of Prosperity IFA, an independent financial advice firm supporting clients with wealth management, pensions, retirement planning, inheritance tax planning and long-term financial goals. Simon shares the story behind his journey from banking and stockbroking to launching Prosperity IFA in 2012 starting as a one-man business and growing into a firm with multiple offices, nine advisers and around £320 million of client money under management.

We explore the realities of starting and scaling a financial services business, including the challenges of FCA regulation, building trust with clients, competing against large national wealth management firms and using technology to create more time for meaningful client relationships. Simon also explains why independence, service and client referrals have been so important to Prosperity IFA’s growth, as well as the role that acquisitions and strategic partnerships have played in the business’s development.

We also discuss:
• How to compete with much larger financial services firms
• Why trust is essential when managing people’s life savings
• The importance of client referrals and building a strong reputation
• Growing a business through organic growth and acquisitions
• Simon’s ambition to reach £1 billion in assets under management
• The challenges facing the financial services industry
• Why consumers should check that their financial adviser is properly regulated
• The impact of AI and technology on financial advice
• Learning to delegate and build the right team
• The realities of becoming a business owner
• Simon’s advice for anyone thinking about starting their own business

Simon’s message for aspiring entrepreneurs is simple: have the courage of your convictions, listen to feedback, adapt when necessary and stay focused on the value you can create for other people.