Hogan Technology

10/12/2026

Everyone has great customer service when everything is working. The real test comes when something goes sideways.Your phones stop ringing. Your computer decides to take the morning off. Your staff is waiting, and your customers are getting impatient.

That’s when you find out who answers the phone, takes ownership, and keeps you informed until the problem is fixed.Nobody expects perfection. They do expect you to show up, care, and follow through. A little humor helps, too. Preferably after the phones are working again.

My latest blog covers what great customer service looks like when something goes wrong.

Read our blog here, https://teamhogan.com/news/great-customer-service-at-hogan

This link will take you to a page that’s not on LinkedIn

10/08/2026

Just returned from Nashville after attending WatchGuard Impact with WatchGuard Technologies and Technology Assurance Group (TAG).

The sessions offered plenty to bring home—ideas, perspectives, and conversations about how we can better protect the businesses that count on us at Hogan Technology.

But the biggest benefit for me was catching up with good friends in the technology industry. These are people we collaborate with throughout the year, share experiences with, and turn to when we need another perspective. Getting together in person makes those relationships even stronger.

After more than 20 years with TAG, I still appreciate how openly this group shares what’s working, what isn’t, and what we can learn from each other.

Thank you to TAG, WatchGuard, and our industry friends for a great trip. And yes, we managed to fit in a little Nashville between the cybersecurity conversations!

10/01/2026

We can video conference across the world, but somehow the office printer still needs a committee meeting.

Sound familiar? So do locked accounts, slow computers and “I can’t get into my email.”

These everyday IT headaches cost businesses time and productivity. In our latest newsletter, we cover the five help desk tickets we see most at Hogan Technology—and practical ways to keep them from interrupting your workday.

Our goal is simple: fewer recurring problems, less downtime and a team that knows your business when you need help.

Read the newsletter here:
The Five Help Desk Tickets We See Most

Which IT issue makes the most repeat appearances in your office?

#413

Discover how a proactive IT partner can enhance security, reduce downtime, and support your business growth instead of holding it back.

10/01/2026

A new floor and a great local connection!

We’re having an epoxy floor installed at Hogan Technology by Danek Flooring out of Westfield. While they were working, we spotted a familiar name on their equipment: Ruwac!

Ruwac is our customer and a local manufacturer based in Holyoke. It was great to see their industrial vacuums on the job at our facility.

A Westfield contractor using equipment from a Holyoke manufacturer to help an Easthampton business improve its space. That’s a pretty good example of keeping business in the 413!

#413

09/28/2026

Excited to have Danek Flooring at the shop today to epoxy coat our large bay in the back of Hogan. This is the before picture!

09/23/2026

A new employee needs access on day one. A printer goes offline just as someone needs an invoice. An email looks suspicious, and someone has to decide whether to click.

Help desk tickets may look like small, separate problems. Together, they show where a business is losing time and where its processes could be stronger.

We’ve shared the requests our team sees most often and what businesses can learn from them. Which issue comes up most often in your office?

Read the blog:

Discover how a proactive IT partner can enhance security, reduce downtime, and support your business growth instead of holding it back.

09/23/2026

09/23/2026

The Hogan Technology team just returned from the Technology Assurance Group (TAG) fall conference in Baltimore.

One of the best parts of being a TAG member is the chance to compare ideas with other technology providers, learn from their experiences, and bring practical improvements home to our clients in Western Massachusetts and Northern Connecticut.

Thanks to the TAG team and everyone we connected with in Baltimore. We’re looking forward to putting those conversations into action!

09/16/2026

September staff lunch and tech staff review

09/15/2026

Happy to support this event!!!!