APQC (American Productivity and Quality Center)

APQC (American Productivity and Quality Center) APQC is the leading proponent of process, performance and knowledge management benchmarking, best practices, business research, and advisory services.

Making organizational change stick doesn’t always require adding another program or tool. Sometimes, it starts with bett...
09/18/2026

Making organizational change stick doesn’t always require adding another program or tool. Sometimes, it starts with better connecting the capabilities HR already has. https://loom.ly/LUkSE7o

APQC’s Elissa Tucker and Nathanael M. Vlachos, PhD explore how HR leaders can translate transformation goals into clear behaviors, support employees where work happens, and use workforce signals to understand whether change is truly taking hold.

🔗 Read more: https://loom.ly/LUkSE7o

Make process improvement everyone’s business. From mapping end-to-end processes to building a culture of continuous impr...
09/17/2026

Make process improvement everyone’s business.

From mapping end-to-end processes to building a culture of continuous improvement, APQC explores the priorities shaping process and performance management in 2026—and practical ways to address them.

Find your next step: https://loom.ly/wGUL9C4

Seeing a supply chain disruption quickly doesn’t mean your organization is responding quickly. https://loom.ly/xOBVbcIFe...
09/16/2026

Seeing a supply chain disruption quickly doesn’t mean your organization is responding quickly. https://loom.ly/xOBVbcI

Featuring research from APQC’s Marisa Brown, this article explores response latency—the time between detecting a disruption and taking informed operational action. With APQC data showing that critical risk information takes an average of 16.4 days to influence decision-making, reducing delays in ownership, approvals, and ex*****on can be critical to building a more responsive and resilient supply chain.

🔗 Read more: https://loom.ly/xOBVbcI

Can you show how knowledge sharing improves business results? We explain how to connect knowledge management activities ...
09/16/2026

Can you show how knowledge sharing improves business results?

We explain how to connect knowledge management activities to outcomes leaders care about, including time saved, lower costs, and faster onboarding.

Explore practical ways to measure and communicate KM’s value: https://loom.ly/XQo8fko

Strong governance rarely disappears overnight. It erodes one small decision at a time. https://loom.ly/oCovfU4A skipped ...
09/15/2026

Strong governance rarely disappears overnight. It erodes one small decision at a time. https://loom.ly/oCovfU4

A skipped review. A metric no one questions. A decision made outside the forum designed to own it. Over time, these seemingly minor shifts can cause a Global Business Services (GBS) organization to drift from a value engine into a reporting exercise.

Preventing governance drift requires more than dashboards and established routines. GBS leaders need recurring strategic alignment, forums empowered to make decisions, and a continued focus on whether the organization is creating value—not simply expanding its scope.

Explore the warning signs of governance drift and how GBS leaders can keep their organizations aligned, innovative, and focused on outcomes: https://loom.ly/oCovfU4

What happens when you start treating knowledge as a product? https://loom.ly/Km_hByoIn this webinar replay, APQC’s Lynda...
09/10/2026

What happens when you start treating knowledge as a product? https://loom.ly/Km_hByo

In this webinar replay, APQC’s Lynda Braksiek joins Mona Arora, Ellen Crowley, and Shashank Agarwal of AWS to explore how AWS Prescriptive Guidance applies product management principles to scale knowledge management.

Discover how AWS uses:
- Persona research to understand knowledge needs
- Customer obsession to design better experiences
- Measurable outcomes to increase creation, reuse, and adoption
- Product thinking to scale KM across the organization

🔗 Watch the replay to learn how a persona-driven approach can make knowledge more useful and impactful. https://loom.ly/Km_hByo

Good benchmarking starts with good questions. https://loom.ly/heLijMkIt’s not enough to ask, “How do we compare?” The mo...
09/03/2026

Good benchmarking starts with good questions. https://loom.ly/heLijMk

It’s not enough to ask, “How do we compare?” The most valuable benchmarking questions help organizations understand what’s driving performance, which practices make a difference, and what they can realistically adapt to improve their own results.

That means starting with a clear purpose, defining metrics precisely, and pairing performance questions with questions about the processes, technology, skills, governance, and behaviors behind the numbers.

Explore what makes a strong benchmarking question—and see examples designed to turn comparisons into action:
https://loom.ly/heLijMk

Why take just one course when you can make a week of it? https://loom.ly/qwNVj-wJoin us for APQC's Virtual Training Week...
09/03/2026

Why take just one course when you can make a week of it? https://loom.ly/qwNVj-w

Join us for APQC's Virtual Training Week, October 12–15, and take your professional development further with live, expert-led training across process management, knowledge management, AI, and business operations.

Choose from 10 courses, build your own learning experience with a Pick 4 Bundle, or go all in with a Process or Knowledge Management Full Access Pass.

Four days. New skills. Practical strategies you can put to work right away.

Register now and make this your week to learn, grow, and get ahead. https://loom.ly/qwNVj-w

Strong contracts don't automatically create strong supplier relationships. https://loom.ly/ZJGXZPoIn this on-demand webi...
09/02/2026

Strong contracts don't automatically create strong supplier relationships. https://loom.ly/ZJGXZPo

In this on-demand webinar, Marisa Brown, Sibrecht Diender, and Bonnie Keith explore the less-visible factors that can make or break collaborative supplier relationships—from behavioral dynamics and misalignment to gaps in governance.

Drawing on case studies from Successful Relational Contracting, they share practical ways to:
✅ Surface relationship risks before they become performance problems
✅ Address misalignment early
✅ Improve governance across complex partnerships
✅ Build more resilient, high-value supplier relationships

Watch the replay: https://loom.ly/ZJGXZPo

What if you managed knowledge the same way you manage a product? https://loom.ly/cE5OT5MJoin us on September 9 at 11 AM ...
09/01/2026

What if you managed knowledge the same way you manage a product? https://loom.ly/cE5OT5M

Join us on September 9 at 11 AM CDT to discover how Amazon Web Services (AWS) Prescriptive Guidance is applying product management principles to scale knowledge management and create experiences designed around the people who actually use them.

You’ll learn how AWS uses customer obsession, persona research, and measurable outcomes to:
🔹 Increase knowledge creation and contribution
🔹 Improve knowledge reuse
🔹 Drive adoption across the organization
🔹 Deliver more relevant, persona-driven knowledge experiences

Hear insights from APQC’s Lynda Braksiek alongside Mona Arora, Ellen Crowley, and Shashank Agarwal of AWS.

🔗 Register here: https://loom.ly/cE5OT5M

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