BOSS Coaching

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MARRY YOUR MANAGERDay 1 of our Salon Business Bootcamp you will leave with Step 1 and 2, Day 2 you will leave with step ...
30/07/2026

MARRY YOUR MANAGER

Day 1 of our Salon Business Bootcamp you will leave with Step 1 and 2, Day 2 you will leave with step 3 - which is often the missing link in many business seminars.

Your left all hyped up but have no clarity on how to deliver it or make it happen.

Salon Business Bootcamp is 2 days and we recommend the salon owner attend with your manager so you can both leave with clarity and confidence like never before.

Link in bio for more information or drop the word BOOTCAMP for a direct link.

WHAT DOES A MANAGER DO?You can google, call a friend or post on a multitude of social media groups - and they will all t...
30/07/2026

WHAT DOES A MANAGER DO?

You can google, call a friend or post on a multitude of social media groups - and they will all tell you something different.

The key most important thing is - you decide!

You decide what you need your manager to do and articulate that.

In Leadership in Management we use a google sheet that explains all the areas of the leadership teams roles.

Then it clearly defines who is responsible for what.

This is Module 1 - so first off we get clear on this.

Because often there are alot of assumptions where the Manager believes their roles is to do one thing and the owner another.

I give examples and then its up to you to decide.
Then both of you need to explain this to the team.
Because they also need to be on the same page.

Look at the things you do as an owner - list those first.
Then highlight the things only you can do (in your opinion) - this could be warning meetings, hiring, firing, approving leave, pays, roster changes)

Now the rest - these things you either share or delegate to your owner.

The framework we use to explain the role is
WHAT
WHY
WHEN
HOW
OPPORTUNTIES
CHALLENGES

Need some help with this - send me a dm.

ONE ON ONE’S OFFISITEImagine your BOSS saying “Can I have a meeting with you in my office?”EEEK - it stirs up all kinds ...
29/07/2026

ONE ON ONE’S OFFISITE

Imagine your BOSS saying “Can I have a meeting with you in my office?”

EEEK - it stirs up all kinds of stories in your head right?

You start thinking “oh my god what have I done - Im being fired” your heart races, your blood pressure is up and you are panicked.

Yep that's what a lot of team members feel like when you ask them that question.

That's a BIG reason why we recommend you have your one on ones - offsite.

The one on ones are to open up communication channels, to make our team feel seen and heard, to help them - so we don't want them feeling stressed.

Try shifting your one on one meetings to offsite and see how much better response you get.

NEWCASTLE... LET'S GO!If you're serious about growing your salon, this is your sign.In just 2 days you'll walk away with...
28/07/2026

NEWCASTLE... LET'S GO!

If you're serious about growing your salon, this is your sign.

In just 2 days you'll walk away with:
🔥 A plan to build $20K weeks.
🔥 Leadership strategies your team will actually follow.
🔥 Sales systems that increase revenue.
🔥 The confidence to lead like a BOSS.

The best investment you'll make in your salon this year?
Probably this one.

🎟️ Tickets are only $199.
📍Sunday 9th & Monday 10th August.
Link in bio.

MANAGER TRAININGYou've picked someone to be your salon Manager = now how do you train them in this role?You could-Sink o...
27/07/2026

MANAGER TRAINING

You've picked someone to be your salon Manager = now how do you train them in this role?

You could
-Sink or swim train
-Send them to a tafe course
-Or send them to leadership training

I know which one works the best.

Leadership training is in our LEADERSHIP IN MANAGEMENT program.

It's 6 weeks of live coaching and mentoring for you both THEN!!! They get to be part of Managers Academy.
This is where the real mastery comes.

Managers Academy is a unique mentoring group for ONLY managers.

Find out about our BOSS Academy though our website or send me a DM to book a conversation.

How do you give feedback without confusion - you need a clear framework.Often we over think Feedback - we fluff around s...
27/07/2026

How do you give feedback without confusion - you need a clear framework.

Often we over think Feedback - we fluff around so much that the person receiving is not clear on what you're saying, and or you loose trust as you have tried to cushion the blow with fake compliments.

Use the frameworks provided to simplify your message and get straight to the point.

Save the compliments for another occasion - when you give them to soften the blow of critique you come off insincere.

Get off your phone!The reason why your team are constantly on their phone is because YOU ARE - simple.See you can set ex...
24/07/2026

Get off your phone!

The reason why your team are constantly on their phone is because YOU ARE - simple.

See you can set expectations, policies and procedures about their phones but often they are modeling your behaviour,

Now sure - you’re the salon owner so you can argue you are doing research on your phone - but if they see you randomly doom scrolling on your phone you're acting out of integrity.

If you want to build respect on your team - you can't just demand it.

If you want your team to be intrinsically motivated, to feel safe, to feel motivated and inspired - you set the safety with your actions of ‘doing what you say’.

And if you're laughing to yourself saying “Do as I say not as I do” - not cool, not cool.

Be the example.

Phone skills are lost.Let me ask you - Why do you answer the phone the way you do?This is setting the standard for your ...
23/07/2026

Phone skills are lost.

Let me ask you - Why do you answer the phone the way you do?

This is setting the standard for your clients visit and if you haven't set the standard for your salon here, some of the team might do this well and others not so much.

But the key is - it's inconsistent.

Often I hear greetings like “Good morning (Business Name) this is (your name) speaking, how can I help you”.

Here is my advice as a communications coach on how to change this.

Remove the Good morning/afternoon.

Why?

How many times have you made the mistake of saying ‘Good morning’ in the afternoon..? - just remove it, it’s not necessary

Your name speaking. Just say This is (your name) you don’t need to say speaking - because you're speaking.

Less words is best.
“How can I help you?” - remove it.

It sounds nice but it’s also unnecessary words

The old option was: “Good morning BOSS SALON this is Estelle speaking, how can I help you?” - 13 words

New option: “BOSS Salon, this is Estelle” - 5 words

Now there are other elements at play that also are important like body language and tone - but for a start, you are now training your team to use the same 5 words (interchangeable with their own name) rather than 13).

Simplify to Scale.

Imagine walking back into your business with complete clarity.Knowing exactly what to focus on. Knowing how to lead your...
22/07/2026

Imagine walking back into your business with complete clarity.

Knowing exactly what to focus on.
Knowing how to lead your team.
Knowing how to build consistent, profitable weeks.

That's what Salon Business Bootcamp is all about.
💥 Leadership.
💥 Sales.
💥 Communication.
💥 Strengths.
💥 Systems that actually work.

Leave with the confidence and plan to build towards consistent $20K weeks.

🎟️ Tickets are just $199.
Book via the link in my bio.

Systems over ego. Every. Single. Time.If the system only exists in your head... It's only serving your EGO!It migh...
22/07/2026

Systems over ego.

Every. Single. Time.

If the system only exists in your head...

It's only serving your EGO!

It might make you feel needed, but it also makes you the bottleneck.

Your team can't repeat what they don't know.
Your business can't scale what isn't documented.
And you can't step away from what only you can do.
Keeping everything in your head is not the way to GROW and SCALE.

A BOSS builds systems that anyone can follow.
Because the real success is building a business that doesn't need you for every decision.

Start systemising your Business now.

Step 1.
Explain to your team member how to do something whilst they record you doing it and your voice

Step 2.
Transcribe what you said and turn it into a step by step pdf.

Step 3.
Add this to your salon Training and Induction Trello board

Boom !

Now keep going on repeat.
Test it.

See if someone was to read the pdf and watch the recording can they do it?
If not tweak it to add more clarity.

That's how we get salon owners to create their salon systems board.

Address

Https://linktr. Ee/estellecarroll
Sydney, NSW
2039

Telephone

+61428443404

Website

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