01/11/2026
Tuesday, 3:40pm. You’re on the phone telling a client that buying a new ute in June won’t magically wipe out their tax bill.
You’ve given that explanation about two hundred times and could do it half asleep. Or seven Great Northerns in.
Meanwhile, a factory owner in Marrickville is sitting in her car after close, typing “can I claim my ute on tax” into Google. She gets a Reddit thread from 2019 and an article written for someone in Texas.
Your answer would have saved her an hour of scrolling and probably a dodgy decision. She’ll never hear it, because it lives in your head and in a call note nobody will read again.
I’ve spent 20+ years as a Chartered Accountant, so I’ve heard professionals in countless roles dish out great answers to one person at a time, before letting them vanish the moment they hang up.
It took me far too long to realise every one of those answers was a post they allowed to evaporate.
So here’s the homework. Next time you hear yourself explaining something for the tenth time, write it down exactly the way you said it on the phone. That’s your next post, and it’s already better than whatever someone will Google in the car park.
What’s the question you’re sick of answering? DM it to me and I’ll tell you how I’d turn it into a post.