Business Action

09/11/2026

Experience is enormously valuable in business.

But there is a point where “I’ve seen this before” can quietly become “So I already know what we should do.”

That is when experience can start working against you.

The way you sold ten years ago may not be the best way to sell today. The leadership structure that worked with 15 people may not work with 80. A founder making every decision may once have been a strength & may now be the bottleneck.

And our personal favourite:

“We tried that before.”

Okay. When? Why did it not work? What has changed since?

Those questions matter because context changes.

Markets shift. Teams grow. Technology evolves. Customers behave differently. The business itself becomes more complex.

Experience should help us recognise patterns & ask better questions.

It should not convince us that we no longer need to question what we are doing.

So perhaps there is a useful question for your leadership team this week:

What are we still doing because it genuinely works, & what are we doing simply because it is what we have always done?

The answers may be very different.

If your business is navigating its next stage of growth, let’s talk.

📧 [email protected]
🌐 www.businessaction.com

07/11/2026

There’s a strange thing that happens in many businesses.

Someone proves they are capable, reliable & willing to help, so they get more work.

Then a little more.

Then they become the person everyone turns to when something needs fixing quickly.

Before long, one of your strongest people is carrying far more than everyone else.

That can feel efficient in the short term, but it creates bigger problems over time. Your best people become overloaded, capability gaps elsewhere stay hidden & underperformance can go unchallenged because the same reliable person keeps rescuing the situation.

So, here’s a question for you.

How do businesses avoid overloading their most capable people?

Is it better delegation? Clearer roles? Developing the rest of the team? Being more willing to challenge underperformance?

Share your thoughts below.

Your best people should have room to do their best work, not simply become the solution to everyone else’s problems.

If this sounds familiar in your business, let’s talk.

📧 [email protected]
🌐 www.businessaction.com

EOS - The Entrepreneurial Operating System Certified EOS Implementer Professional EOS Implementer Expert EOS Implementer Traction - the EOS Book Family Business Advisor Business Coach Leadership Coach

06/11/2026

We have a simple tradition with the leadership teams we work with.

When they achieve an A-grade quarter, we buy the ch*****ne. 🥂

That means they have hit their key financial numbers & measurables, while also completing at least 80% of the priorities they committed to for the quarter.

That is worth celebrating.

The funny thing is, high-performing teams are often the worst at actually stopping long enough to recognise what they have achieved.

They hit a target, acknowledge it briefly & then immediately turn their attention to the next challenge.

What did we miss?

What still needs work?

What are we aiming for next?

That is why the ch*****ne matters.

Not because of what it costs, but because it creates a marker.

It says, “We did this, & it is worth remembering.”

Recognition does not need to be extravagant. It could be lunch, a handwritten note, a phone call, or simply taking a moment to thank someone properly in front of the team.

What matters is making sure good work does not pass unnoticed.

Because ambitious teams will always have another target to chase.

Strong cultures make sure people know their contribution mattered before everyone races towards the next one.

If you are building a business where people feel valued for the contribution they make, we’d love to help.

📧 [email protected]
🌐 www.businessaction.com

05/11/2026

The best businesses give their owners choices.

When we talk about business success, we often focus on revenue, profit, growth & how big the team has become.

But there's another measure of success that matters just as much.

Freedom & choice.

Can you take a holiday without constantly checking your phone?

Can you say no to a client who isn't the right fit?

Can you spend more time doing the work you enjoy instead of being dragged into every day-to-day problem?

We've seen plenty of business owners build impressive companies, only to find that the bigger the business gets, the harder it becomes to step away.

And that's not what growth should look like.

A strong business needs capable people, clear accountability & the right structure so everything doesn't depend on the owner.

Because building a successful business isn't just about making it bigger.

It's about building a business that gives you more choices about how you spend your time & live your life.

That's what we mean by a better business, better life.

If you'd like to build a business that gives you greater freedom & choice, we'd love to help.

📧 [email protected]
🌐 www.businessaction.com

02/11/2026

What would happen if your best person resigned tomorrow?

It’s a question most business owners would rather not think about.

Every business seems to have that one person who knows everything. They understand the clients, remember the history, fix the difficult problems & somehow know what to do when nobody else does.

They’re incredibly valuable.

But if the business would fall apart without them, you have a bigger problem.

You’ve allowed critical knowledge & capability to live inside one person rather than inside the business.

Businesses discover this the hard way when a key person leaves. Suddenly, they realise processes aren’t documented, training depends on somebody “showing you how” & important decisions rely on one person’s experience.

Losing someone great still hurts. But it can also expose exactly where your business needs to become stronger.

Great people should build capability around them, not become the only person capable of doing something.

So ask your leadership team.

If our best person left tomorrow, what would stop working?

Whatever comes to mind first is probably something worth strengthening today.

📩 [email protected]
🌐 www.businessaction.com

31/10/2026

We don’t think the best businesses make fewer mistakes.

We think they get better at learning from them.

Mistakes are inevitable when you are growing, hiring, experimenting & making decisions. What matters is what happens next.

Some businesses fix the immediate problem & carry on.

Others get curious.

What actually happened? Why did it happen? Was this a one-off, or has it exposed something bigger? What needs to change because of what we have learnt?

That last question is the important one.

Because if nothing changes, you have not really learnt anything. You have simply survived the mistake.

And if the same problem happens three times, I would probably stop calling it a mistake.

At that point, it is becoming a system.

So, we're curious. When something goes wrong, what does your business do best?

The goal is not perfection.

It is making sure you do not keep paying tuition for the same lesson.

📧 [email protected]
🌐 www.businessaction.com

EOS - The Entrepreneurial Operating System Certified EOS Implementer Professional EOS Implementer Expert EOS Implementer Traction - the EOS Book Family Business Advisor Business Coach Leadership Coach

29/10/2026

A successful business should give its owners more choice, not less.

Revenue, profit & growth all matter. But there is another measure of success that often gets overlooked:

How much freedom does the business actually give you?

Can you step away for a few days without everything grinding to a halt?

Can you choose which clients are the right fit?

Can you spend more time on the work you enjoy & less time being pulled into every operational detail?

Can you pursue new opportunities without worrying that the business will fall apart while your attention is elsewhere?

We see plenty of business owners who have built something valuable, but have also made themselves essential to keeping it running.

That can make growth feel more like a burden than a reward.

A better business should create options. The option to step back, the option to say no, the option to focus on what matters most & the option to build a life around the business rather than the other way around.

Because success is not only about building something bigger.

It is about building something that gives you more choice.

If your business is successful but still depends too heavily on you, let’s have a conversation.

📧 [email protected]
🌐 www.businessaction.com

24/10/2026

Every business rewards behaviour, whether it intends to or not.

Sometimes it’s obvious through bonuses, promotions & recognition.

Sometimes it’s much subtler.

The person who constantly rescues last-minute problems gets praised, while the person whose planning prevented problems gets overlooked.

The person who hits their numbers gets celebrated, even though they’ve left a trail of unhappy colleagues behind them.

Over time, people notice.

So here’s a question for our community:

What should businesses recognise & reward more often?

Great results?
Living the company values?
Helping others succeed?
Preventing problems before they happen?

We’d love to hear your thoughts.

If you want to build a stronger business where the behaviours you value are the behaviours you actually encourage, let’s talk.

📩 [email protected]
🌐 www.businessaction.com

EOS - The Entrepreneurial Operating System Certified EOS Implementer Professional EOS Implementer Expert EOS Implementer Traction - the EOS Book Family Business Advisor Business Coach Leadership Coach

22/10/2026

Sometimes growth looks like making yourself less important.

For many founders, that idea feels completely backwards.

They’ve built the business, developed the relationships, made the decisions & often been the person everyone turns to when something goes wrong.

In the early days, the business may genuinely need that.

But as it grows, being indispensable can eventually become a limitation.

We often see businesses where the founder is still involved in almost every important decision. The team is capable, but they haven’t been given enough ownership or authority to operate confidently without them.

Real growth requires a shift.

It means developing capable leaders, creating clear accountability & trusting people to make decisions without constantly looking upwards for approval.

The goal isn’t for the founder to become less valuable.

It’s for the business to become less dependent on them.

Because one of the greatest signs of a strong business is that it continues to perform brilliantly when the founder isn’t in the room.

If you’d like support building a business that can grow beyond its dependence on the founder, just reach out.

19/10/2026

The market didn’t improve. The business did.

One of our professional services clients, a team of around 40 people, was feeling the pressure. Wages were up, clients were pushing back on pricing & everyone was stretched.

It would have been easy to panic.

Instead, they focused on what they could control.

They got clearer on their ideal clients & most valuable services. They tightened their priorities, improved the numbers they were tracking & had some honest conversations about capacity, pricing & profitability.

Two quarters later, they were ahead of target, profitability had improved significantly & the team was more engaged.

The market hadn’t suddenly become easier. They had become a better business.

Tough conditions have a habit of exposing things we can get away with when business is booming. The opportunity is to use that pressure to become clearer, more disciplined & more focused.

Because when the market eventually turns, you don’t want to simply recover. You want to be ready to accelerate.

📩 [email protected]
🌐 www.businessaction.com