The Hospitality Company

16/06/2026

Get you and your managers learning together on BLUEPRINT.
Next programme starts on August 11th

12/06/2026

Yesterday I went to the New Zealand Blood Service to donate plasma for the first time.

I was told it would take about 90 minutes, and I wasn't sure what to expect.

What I got was one of the best service experiences I've had in a long time.

Friendly & professional faces at reception.

Nurses & technicians who were warm and engaging. ( Kim was the name of the main technician working with me)

Technicians and nurses, who clearly knew exactly what they were doing.

But here's what really struck me. When I sat back and watched them work, properly watched, what I was looking at was a beautifully systemised, organised environment.

And it reminded me of something I say to my clients all the time.

Systemising your business is NOT about turning your team into robots.

It's the opposite.

It's about giving your people the confidence to be MORE of themselves. To bring the natural personality you hired them for.

Because when the environment around them is organised and structured, they're not scrambling. They know what they're doing, and that confidence is exactly what makes them more engaging.

The blood donation centre couldn't be more different from a café, a restaurant, or a bar.

But the principle is identical.

Great people need great systems to work with.

Build the structure, and you don't lose the human touch. You unlock it.

09/06/2026

If being profitable a goal this year? Take a read of our new THC blog from James.

Make 'profit' a non-negotiable in your financial management approach.

08/06/2026

If you're a multi-site F&B owner wondering why your business structure isn't working - this is for you.

You've got 2, 3, maybe 4 sites. You thought more sites meant more success.

Instead, you got more stress. More pressure. More people relying on you. And businesses that aren't as profitable as they need to be.

Here's what I've seen happen too many times over 25 years.

A single-site owner opens a second business before they're systemised. They don't just double their revenue - they double the stress, the pressure, and the number of people pulling at them. And it hasn't worked.

Sadly, a high number of multi-site businesses have failed because one of those sites became a total failure - and brought the others down with it.

If you're struggling at 2, 3, or 4 sites - it means the foundations weren't right before you scaled.

That's not a judgment. It's a structural diagnosis.

And structural problems have structural solutions.

The Blueprint will audit your business.

Ask the hard questions about whether the foundations of each department were truly ready to scale.

And give you the roadmap to fix what's missing - so what you have becomes profitable, and your next move is built on solid ground.

Finance. Sales. Marketing. HR. Operations. Management.

8 weeks. One flat fee per business. Your whole team included.

👉 Programme starts very soon. Limited to 40 businesses:
https://www.thehospitalitycompany.co/blueprint

08/06/2026

Scaling your café, restaurant, or bar is one of the most exciting things you'll do as an owner.

1 site to 2.

2 sites to 5.

I've had the pleasure of helping many hospitality business owners go on that ride over 25 years.

And it is VERY exciting.

But here's what I've also watched happen - to owners who scaled without the right systems put in place first.

Very exciting turns to very, very stressful. Very quickly.

The growth exposes every crack in the business simultaneously.

The systems that kind of worked at one site don't work at three.

The manager who held everything together can't be in two places.

The financials that were manageable become unreadable.

And the owner who was excited six months ago is now drowning.

Scaling isn't the problem. Scaling without systems is.

The Hospitality Blueprint Programme gives you the complete roadmap to systemise every department of your business — finance, sales, marketing, HR, operations, and management — before you grow.

So when you scale, the business holds together.

And it stays exciting.

8 weeks. One flat fee per business. Your entire ops team can attend with a single business registration.

👉 Programme starts very soon. Limited to 40 businesses:
https://www.thehospitalitycompany.co/blueprint

08/06/2026

Most café, restaurant, and bar owners think they're ready to scale when their operations are systemised.

That's not readiness. That's one of six.

When I talk about a systemised business.

What I mean is that every department has a set of minimum viable systems in place before you grow.

Finance. HR. Sales. Marketing. Management. Operations.

Six departments.

All of them need the fundamentals locked in before you scale.

Not fully systemised. Not perfect. But the important, foundational systems must be in place and running.

Most owners I meet have operations covered.

Sometimes partially. And they think that's enough.

It isn't. And scaling before the other five are in place is exactly how growth creates chaos instead of momentum.

The Hospitality Blueprint Programme is the 8-week roadmap that builds those systems - across every department of your business - so when you scale, the business actually holds together.

8 weeks. One flat fee per business. Your whole ops team included with one business registration.

👉 Programme starts very soon. Limited to 40 businesses:
https://www.thehospitalitycompany.co/blueprint

07/06/2026

You want to build an F&B business that serves everyone around you.

Your team. Your guests. Your community.

But is your F&B business serving you too?

You took a huge risk to start this business. Your house might be against it. Your borrowings are real.

Working 60-hour weeks just to keep your head above water while flying blind financially isn't sustainable.

And it doesn't have to stay that way.

What We Build Toward In The Blueprint Programme:
• High Profit: Generate consistent returns to drastically reduce debt and operational nervousness.

• Owner's Return: Get paid properly because you deserve a real return on the risk you’ve taken.

• Auto-Pilot Operations: Build a highly systemised business that hums even when you aren't on the floor.

• Thriving Culture: Lead a well-rewarded team that delivers genuine hospitality to loyal guests.

The 6 Departments We Engineer Together:
📈 Finance | 💰 Sales | 📣 Marketing | 👥 HR | 🍳 Operations | 👔 Management

That’s the business you set out to own.

The Blueprint shows you exactly how to build it.

📅 Next Intake Starts Very Soon.

Format: 8-Week Online Programme + 1-on-1 Private Coaching.

Bonus: Bring your managers and operational team under one flat registration fee!

Guarantee: 100% risk-free money-back guarantee after your first 60-minute call.

Availability: Strictly limited to 40 businesses per intake.

👉 Secure your venue’s future here:
https://www.thehospitalitycompany.co/the-hospitality-blueprint-course

07/06/2026

If you're running a café, restaurant, or bar but you haven't achieved consistent growth - financially, operationally, or in your team - this is for you.

Right now, you don’t own a business.
You own a demanding, full-time job.

The Real Problem:
• You are the bottleneck. The business cannot run without you.
• Fragile foundations. Your systems and team aren’t strong enough yet.
• Daily burnout. You feel stuck, overwhelmed, and unsure where to turn next.

Here is the hard truth:
This is a structural problem, not a personal failure. And structural problems require structural solutions.

The Structural Shift:
To change your trajectory, you must engineer your business differently. You need to build a systemised company that delivers high profit while removing you from daily operations.

It must run smoothly whether you are there or not.

You achieve this through engineered systems and clear structure.

The Solution: The Hospitality Blueprint Programme

This 8-week intensive teaches F&B owners exactly how to systemise every department:
• Finance & Sales – Protect margins and scale revenue.
• Marketing – Drive predictable, recurring foot traffic.
• HR & Operations – Build self-managing teams and flawless shifts.

Management – Step back from operations and lead strategically.

What You Get
• 8 Weeks of Frameworks: Complete structural overhaul
• Full Team Access: One flat fee per business; your whole team is included.
• 1-on-1 Coaching: Direct, live business coaching with me.

Start building the business you actually set out to own.

👉 The programme starts very soon.
⚠️ Seats are strictly limited to maintain high coaching quality.

06/06/2026

"I want 15% NOP with my hospitality business."

Then I'd love to talk to you.

If you're running a café, restaurant, or bar doing over $1 million in sales but not seeing double-digit profit on your P&L, the Blueprint programme was built specifically for you (and your ops team).

Here's what's possible: Minimum target: 10% NOP.

Many of our clients - after working with us for a significant period - are well beyond that.

Some are hitting 20% NOP.

How?

By building a system that predictably delivers that profitability.

Not by chasing more revenue.

By ensuring the revenue you already have is actually generating profit.

In 8 weeks I'll give you a clear roadmap to ensure your revenue converts to profit.

But - and this is important - if you want those results, you or your ops team have to show up. And you have to put what you learn into practice.

Knowledge is not power unless you take action on it.

If you're willing to do that, the results follow.

👉 Programme starts 16 June.

We allow limited entries to keep programme quality.

A few spots left.
https://www.thehospitalitycompany.co/blueprint

06/06/2026

Here is Your Roadmap: 8 weeks. You and your managers can attend. One flat fee per business. Significant improvement in profitability within 12 months.

That's not a promise I make lightly.

It's what happens when owners take this seriously.

Backed by 25 years of industry coaching.

Have a look. Read more about the Blueprint. Reach out if you have questions.

Or sign up - and learn it together with your managers.
👉 https://www.thehospitalitycompany.co/blueprint
Programme starts 16 June. Places are limited.